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  1. #1
    Sex God
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    What are benefits of making a private/obscure incident/offense public?

    If someone offends you behind closed doors, breaks the law civilly/criminally, or exhibits unflattering behavior that shocks the mind, what good could come from publicizing it?

    Example: A telephone customer service operator is recorded cursing, yelling, attempting to intimidate, and lying to a customer.

    A restaurant worker displayed bad customer service, profiling of customers, and preferential treatment. Those behaviors are then detailed in a privately owned website about the establishment, and additionally on review sites like "Yelp".

    A former employee of a company expresses terrible times had during previous employment. They express their thoughts/experiences publicly on a privately owned website and on review sites. They never had to abide by a confidentiality/non-disclosure agreement, and are fully allowed to express themselves.

    What good comes from publicly detailing acts mentioned, if any?

  2. #2
    Dejavudoo
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    Re: What are benefits of making a private/obscure incident/offense public?

    Yelp is invaluable in helping a shopper get an idea of what food and service is like at untried restaurants. A raft of recent negative reviews is a clear warning to stay away.

    Posting about work experiences can be highly individual, and it would be rare to find enough detail to allow one to truly understand office conflicts. That said, if one is looking for work and reads repeatedly on Indeed or some other website that benefits are good but hours are too long, it can help one get a peek into what corporate culture awaits.

    As for recording conversations, that's illegal most places. I've never had abusive operators, just annoying or incompetent ones. I would guess one would deal with them the same way one would with any other social offense -- a personal note with a ricin dusting.

  3. #3

    Re: What are benefits of making a private/obscure incident/offense public?

    Quote Originally Posted by Pcp3t3 View Post
    ..What good comes from publicly detailing acts mentioned, if any?
    Appointing yourself as a universal moral policeman and denouncing other tells people you are superior and sanctimonious.

  4. #4
    ecce homo rareboy's Avatar
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    Re: What are benefits of making a private/obscure incident/offense public?

    Shame.

    The public pillory can often illuminate abuse and unacceptable behaviour.

    And the western world has found the excoriation and humiliation of others to be just the perfect replacement for stocks and a pile of rotting vegetables to throw in the town square.

    So what did you do?

  5. #5

    Re: What are benefits of making a private/obscure incident/offense public?

    A liitle bonfire in the square is the perfect punishment for the transgressors


  6. #6
    Do I dare to eat a peach?
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    Re: What are benefits of making a private/obscure incident/offense public?

    Quote Originally Posted by rareboy View Post
    .... So what did you do?
    ^ This

  7. #7
    The old familiar sting blackbeltninja's Avatar
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    Re: What are benefits of making a private/obscure incident/offense public?

    Well... particularly here in .za, the stores and gyms and ISPs and banks and etc blow off angry customers left, right and center without resolving the problem at hand.

    However, once said angry customer pops along to local consumer watchdog hellopeter.com and posts their story there, many of the unhelpful suppliers of said services seem to immediately spring into action and deliver the goods (or the refund, or the service, or whatever they should have done in the first place), frequently with very public apologies attached.

    It's a shit way of having to get the stuff you've paid for done, but hot damn does it ever work...

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  8. #8
    JUB Addict HunterM's Avatar
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    Re: What are benefits of making a private/obscure incident/offense public?

    It's an indirect way of making a business accountable. It's like an investigative reporter...bringing unacceptable practices (withing that society) into the light.

    If no one came forward publicly, we wouldn't know about child abuse (or adult abuse) going on in a family.

  9. #9

    Re: What are benefits of making a private/obscure incident/offense public?

    Um, wouldn't the answer to this question be obvious?

  10. #10
    The old familiar sting blackbeltninja's Avatar
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    Re: What are benefits of making a private/obscure incident/offense public?

    ^Of course it is. But robots don't fully understand our emotions yet.

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  11. #11
    BOO!!! Mwahahahaha!!!!! Willie Boy's Avatar
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    Re: What are benefits of making a private/obscure incident/offense public?

    Quote Originally Posted by Pcp3t3 View Post
    If someone offends you behind closed doors, breaks the law civilly/criminally, or exhibits unflattering behavior that shocks the mind, what good could come from publicizing it?
    Hopefully others can learn from it?

    Example: A telephone customer service operator is recorded cursing, yelling, attempting to intimidate, and lying to a customer.
    If the customer has a lawsuit against the company for the operator's behavior the company may be able to prove that the behavior in question was NOT part of the training but merely an individual's uncalled for stupidity. They may be able to protect themselves and help punish the guilty party.

    A restaurant worker displayed bad customer service, profiling of customers, and preferential treatment. Those behaviors are then detailed in a privately owned website about the establishment, and additionally on review sites like "Yelp".
    Potential patrons of that restaurant can be warned about said worker and maybe consider taking their business elsewhere. Also, the owner/manager of the restaurant can train the worker or release him/her from employment if training is not an option.

    A former employee of a company expresses terrible times had during previous employment. They express their thoughts/experiences publicly on a privately owned website and on review sites. They never had to abide by a confidentiality/non-disclosure agreement, and are fully allowed to express themselves.
    At the least, they are able to vent a little steam at perceived injustices..... maybe even get a little better perspective as they work through it. Maybe they have an actual grievance against the company, or maybe they were in the wrong and are able to realize that after typing it all out and reading it back (if they bother to proof read what they are about to post). Otherwise, potential future employers learn a bit about the employees work ethic in his own words.

    The funny thing is your example are about public incidents. The customer service operator at work. The restaurant worker, again at work. Even the former employee discussing his time at work. None of them is a private incident and the only thing that makes them obscure is the lack of info about each supposition. As for the benefit of publicly discussing each.... Well, as I mentioned above others benefit from the knowledge gained from those incidents.
    It's never too early in the year,
    to spread some goodwill cheer!

  12. #12
    huh?
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    Re: What are benefits of making a private/obscure incident/offense public?

    Word of mouth reputations have always been an important part of businesses. If people are aware of poor performance they can take their dollars elsewhere. With the invention of the internet peoples opinions reach a lot more people as they post positive and negative comments on web sites, businesses know they'd better perform or be gone....
    FPNY
    Annoying JUBBERS since 2003

  13. #13
    Dejavudoo
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    Re: What are benefits of making a private/obscure incident/offense public?

    The old adage is that "you please a customer and he'll tell two or three friends; you anger one, and he'll tell ten or eleven."

  14. #14

    Re: What are benefits of making a private/obscure incident/offense public?

    ^last two posts, so true.

  15. #15
    Dejavudoo
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    Re: What are benefits of making a private/obscure incident/offense public?

    At the risk of waxing corny, there is nothing so valuable as a good name.

    That applies whether a personal reputation or that of a business.

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