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  1. #351
    In Loving Memory Lefty's Avatar
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by hellowazzup View Post
    I swear I could update this thread every day.

    Hi I know you close in a half hour, can I test drive 7 cars, oh and I don't plan on buying today to be honest.




    Zuppie Puppie

    IZ IT YOU?

  2. #352
    On the Prowl
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by tombastep View Post
    I haven't really gotten a really nice compliment from a customer in ages, but I got one today. It really made my day better.

    Some lady called me a fucking asshole.
    Thank you mayam.....see you next tuesday!!

    ......Please tell me that's what you said

  3. #353
    Sex God pills's Avatar
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    Re: retail workers: tell us your stupid customers

    Wonder how many times the word "lady" has been used in this thread.
    Nothing is like anything else. Things are themselves entirely and do not need interpretation, only a minimal respect for their precise integrity.

  4. #354
    Slut Puckzilla's Avatar
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    Re: retail workers: tell us your stupid customers

    It must really depend where you work. I used to work at a gas station and got abused multiple times a day, but now I work in an electronics store and hardly ever hear anything bad.

    I guess the worst part is when someone asks me a question, I answer and they just won't believe me. Invariably if I get another worker that is older or wears glasses to tell them the same thing, it's suddenly true.

    Ah well, I get paid by the hour anyway :P

  5. #355
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by Puckzilla View Post
    I guess the worst part is when someone asks me a question, I answer and they just won't believe me.
    When I was an assistant manager for Dollar Tree, we'd have people come in all the time and ask us, "How much is this?"

    Nevermind that it was on every poster in the front windows, the sky signs that hung from the ceiling above **both** the front and back of every aisle read, "Everything's $1 - Believe It!" on both sides of each sign. All the shelf strips on every shelf storewide read, "All items $1 each!" It's on all the little index card signs they hang off the shelf on certain items that they're promoting. Hell, it was on our black work aprons for crying out loud, and we still got asked.

    I once asked my employees, "If we all got matching tattoos across our foreheads that read, "Yeah, It's a $1", do you think people would still ask?" /facepalm...

    Swaggering US Olympic Gymnast Sam Mikulak

  6. #356
    JUB Addict roadtripboy's Avatar
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    Re: retail workers: tell us your stupid customers

    ^My local Dollar Tree used to sell Shasta soft drinks for .50. Think how that would have confused them.

  7. #357
    In Loving Memory Lefty's Avatar
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by Huntneo(PT) View Post
    haha...that's cute.

    I've always believed people (for some reason) tend to think older people, as well as those with glasses, are smarter (and more knowledgeable) about things.

    and another big

    of course we are.

  8. #358
    JUB 10k Club palbert's Avatar
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    Re: retail workers: tell us your stupid customers



    I spent all day yesterday telling our inquiring customers that our canteloupe DID NOT come from Colorado: they were from California or Arizona. "Are you sure?" I wanted to tell them we had deliberately brought in Colorado canteloupe so they could get sick.

    Are these people food safety morons? Colorado has been talked about in Food Safety News (free online subscription!!!) and from foodsafety.gov for about a week!



    (PS: And NO ONE saw the big sign saying so!)


  9. #359
    JUB 10k Club palbert's Avatar
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    Re: retail workers: tell us your stupid customers



    I spent all day yesterday telling our inquiring customers that our canteloupe DID NOT come from Colorado: they were from California or Arizona. "Are you sure?" I wanted to tell them we had deliberately brought in Colorado canteloupe so they could get sick.

    And then they wanted to know if they should wash the outside. Geesh! YES, in Dawn and hot water. And use a clean knife.

    Are these people food safety morons? Colorado has been talked about in Food Safety News (free online subscription!!!) and from foodsafety.gov for about a week!



    (PS: And NO ONE saw the big sign saying so!)


  10. #360
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    Well, the store I work at has a grand opening tomorrow morning at 8am. Thankfully, I work the overnight shift and get off at 7am. I will attend the grand opening ceremony, simply because I've never been to an actual grand opening. This should be fun.

    On a related note, though, I'm so glad that the last month of the stress, strain, and of putting the store together ourselves is finally over.

    Swaggering US Olympic Gymnast Sam Mikulak

  11. #361
    On the Prowl epod85's Avatar
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    Re: retail workers: tell us your stupid customers

    Ok I have two favourites

    This was early in the morning so maybe he was still half asleep or something

    Man - I thought these chips were supposed to be 2 for $7?
    Me - Yes they are.
    Man - Then why are they scanning for 3.50?
    Me - ...
    Man - What do I need to buy 2 of them or something?
    Me - Um sir if one of them cost 3.50 and the second one was 3.50...
    Man - Nevermind.

    This one was obviously the first time this little old lady had to use her chip card (for those of you who don't know some credit cards now have micro chips and require a PIN)

    Lady - Oh so I just put this in here?
    Me - Yup then you just enter your PIN like a debit card
    Lady - I don't remember my PIN do I need it?
    Me - Yeah I'm afraid you do there really is no way to skip that part.
    Lady - Is there anyway you could look it up for me?
    Me - ...
    Lady - ...
    Me - Maybe you have another card or something you could use?

  12. #362
    In Loving Memory Lefty's Avatar
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    Re: retail workers: tell us your stupid customers

    Youy guys are doing a good job but I

    sure as shit miss that closet weather

    forcaster here. I don't know if it was

    small town swing/grave shift or what

    but that creosote cowboy JDCNOW

    always had something to tell.

  13. #363
    O is for O-Some TheOscar's Avatar
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    Re: retail workers: tell us your stupid customers

    I, luckily, didn't get many stupid customers.


    But one time this lady, dressed in work-out clothes, asks me if there are recipe cards in my area (which was the home department), I tell her that they are in the grocery isle, but she insists that they are not, but I know for a fact that they are over there. She tells me to go ask someone where they are, because she is not willing to walk back to the grocery isle. XD so I just walk around a bit and don't ask anybody and return to her and tell her they aren't here. She leaves angry. :/
    Are the eyes truly the windows to the soul?

  14. #364
    Sex God
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    Re: retail workers: tell us your stupid customers

    Okay, a bit different-- me the customer paying for my meal. The total was $12.02. I handed the cashier the bill with a $20. bill, and 2 pennies. She asked me what the two pennies were for? I tell her. Then she tells me thats the wrong price. It's only $12.00. SO I take my 2 cents back, with the other change.

  15. #365
    Sex God thelaw2047's Avatar
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    Re: retail workers: tell us your stupid customers

    I think that the absolute worse story that I overheard while working part-time for a now defunct company called B Dalton bookstore. One of my fellow co-workers was assisting this woman with some coffee-table books mostly dealing with art and art history. OK that is all well and good right? Oh hell no...not with this lady. I have no idea what she was on , what school she went to or whatever. My friend is describing a coffee-table book with works by none other than....Michelangelo. This heifer had the nerve to ask my friend.." Well this guy( Michelangelo) is really good?"....."What has he done lately?" I had to just run my ass quickly to the back of the damn store and laughed so damn hard!!! What!!! Michelangelo...lord have mercy woman!!!!....yeah this bitch was just...sigh...lord help her...poor child. Then he showed her how long he's been...um....DEAD!!! That's when the light went on her head..."Oohhhh Michelangelo...hee hee heee....oh what was I thinking?"Bitch ...you were NOT thinking.

  16. #366

    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by thelaw2047 View Post
    I think that the absolute worse story that I overheard while working part-time for a now defunct company called B Dalton bookstore.
    actually, they are still in transition- some still exist, including http://store-locator.barnesandnoble.com/store/0169 (i used to work there)

    if you want stories of stupidity, let me tell you about a manager i had there. he had trouble locating something so he asked around "i can't find the nancy drew books. the computer says we have them, but they aren't under 'drew' for the author"
    or how about the time he asked us "who wrote 'grimm's fairy tales?'"

    the customers are sometimes the LEAST of the stupid you'll be bombarded with!

  17. #367
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    Re: retail workers: tell us your stupid customers

    There should be stores for men only, a place where you can buy stuff without having to get approval from your wife.



    How do u keep the women out of the men's store? Just make the doors really heavy.


  18. #368
    radical faerie ixthrock's Avatar
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    Re: retail workers: tell us your stupid customers

    No, we don't sell a half scoop; The bucket on the front-end loader IS our measure. No, you can't "eyeball" a half scoop. because, when you're in the driver's seat, you cannot see into the bucket. And, invariably, if one caves in and sells the customer a half scoop, they complain and say "That's not enough to do the job! Just give me another half scoop." So now one has to guesstimate a half scoop twice? Gimme a break. Underestimation is the rule, rather than the exception, and one can always find another place that needs a little more mulch, dirt, gravel, whatever. Plus, if you don't need enough to warrant buying in bulk, buy the stuff in bags. It might be more expensive/ft^3, but cheaper overall.

    Lady on the phone: "We need some paver sand, do you sell that? We have a Ford Ranger and we need to fill it up about halfway. Can we get a half scoop of that?"

    Me: "Yes, we have masonry sand. It's $28 dollars a scoop, about a cubic yard of material, and will fill a Ranger bed about halfway."

    Lady: "So we can't get a half scoop?"

    Me: "We don't really like to do that, because the bucket IS our measure, and it's hard to see into it from the Driver's seat. It will fill the ranger up about half full." (Lord, I hate repeating myself)

    Lady: "Okay, let me go ask my husband if that's okay..."

    HE was a nice guy; the ranger pulled up about 5 minutes after that conversation.

  19. #369
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by tombastep View Post
    Catching people trying to rip the store off is so irritating. I mean people who are literally trying to steal and catching people trying to use fake coupons. Our store does rain checks and I caught a lady today with a fake one because we keep old sale ads.
    I know, right!

    Quote Originally Posted by jdcnow View Post
    The Dollar Tree where I was assistant manager at my last job was next door to a Walmart Supercenter. We had this one woman who tried to pull a fast one. She buys excess New Years party goods, and wants to exchange them for something else. It just so happened that on that day, I was in Walmart at the Subway inside getting myself a bite to eat before I had to come in to work. It just so happened that I passed by their New Years merchandise. So I recognized the item when she handed it to me, wanting an exchange. I read out loud to the woman what it said on the bottom of the package, next to the barcode...

    Marketed by Walmart Stores, Inc.
    Bentonville, Arkansas



    This lady was trying to return Walmart merchandise to a Dollar Tree store!
    Simply having the common horse sense to look the package over and seeing where she'd gotten the merchandise from could have saved her from embarrassment and me from a headache. ...Which leads me to one of my rules that, the more I live, the more and more I see that it's the god-honest truth: "Common Sense isn't common, and Competence is a super power!"

    Swaggering US Olympic Gymnast Sam Mikulak

  20. #370
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    Well, with a week and a half after my concept store has grand-opened, I haven't seen any rude customers. But there's been plenty of crazy delivery truckers I've had to deal with. Especially on the meat-and-produce-trucks.

    This one guy... OMFG, the height of incompetence. OK, it's just me by myself at the recieving dock with this guy, since I'm only unloading two pallets that are ours off the truck. The produce pallet is in the front, nice and easy. But apparently, the warehouse loaded the truck to where the one meat pallet I needed was literally behind 3 very tall produce pallets.

    I go in and jack a pallet up with a pallet jack, bring the first pallet out. The second pallet is a tough one. Now I'm inside the back of this 18-wheeler. The trailer part is pointing downward. So I - inside the trailer - am going up an incline. Once I start jacking a pallet up, once it has fully levitated off the floor, gravity and inertia will take over, and the pallet will start rolling toward me. That's when I try to get the fuck out of the way and pull it with enough momentum to make it over the dip where the back edge of the truck meets the loading dock pier. There's a dip there, and if you aren't pulling with enough force and momentum, the pallet will get stuck. And these are 6 ft. 5in. tall pallets - taller than me, and they literally weigh over a ton and then some. I'm pulling this pallet, and surely I don't make it over the dip. The driver comments, "You didn't jack it high enough." Once these pallets start rolling backwards towards you, it's time to stop trying to jack it up even further and get your ass out of the way and start pulling it. Otherwise you will literally run the risk of being seriously injured or far worse.

    Now, after we get that second one out of the way, then comes the last one before ours, which is the heaviest one of them all. I'm pulling it back, and I turn my head to look behind me watch where I'm going. I see the delivery trucker standing in the dead-ass center of the loading dock pier, directly in my way. As I'm rolling downhill with this pallet still inside the trailer and gaining speed, I'm yelling at him, "Get out of the way, sir! Please stand clear!! Get out of the way!!!"

    As the trucker still stands there twiddling his thumbs, with one additionally apparently up his ass, I start seeing my life flash before my eyes, as I wonder inside my head, "I'd hate to have to make the call here about who this pallet runs over and who it doesn't. Because if I have to make that call, I'm pretty sure this guy's not gonna like the results..."

    In a heroic effort to save both me and this deadweight trucker, I intentionally slow the pallet down with the jack, and get it stuck in the dip. Thankfully it worked, or I'd be typing this post from a hospital bed, right now, if at all. I give this guy the pallet jack and walk off, trying to keep my cool. This idiot's incompetence and criticizing damn near got us both killed. I come back about 15 or 20 seconds later, and he has the same trouble I had. Surprise, surprise, surprise! We finally get the meat pallet. I let him load the 3 pallets that don't belong to my store back on the truck himself, sign his paperwork, and sent his ass packing. Wow. Just friggin' wow...

    Swaggering US Olympic Gymnast Sam Mikulak

  21. #371
    Porn Star thrive's Avatar
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by Lasosa View Post
    I worked at a Rite Aid for seven months. I don't have any great stories off the top of my head, but it truly amazed me just how rude and mean some people can be.
    i've been working at a cvs for 17 months and i'm sure i can relate.

  22. #372
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    ^^ Bless you both. I was once told by someone that how anyone can make a living in storefront retail and willingly put up with some the people and situations we end up having to deal with is just mind-boggling. Thing of it is, I keep telling myself the exact same thing.

    Sometimes when I leave work for the day, I'm kinda scared to head to the time clock and clock out. Because one of these days - and I know it's coming - I'm going to be greeted at the time clock by 2 men in white coats waiting to take me to the looney bin. Because retail literally will have driven me nuts.

    Swaggering US Olympic Gymnast Sam Mikulak

  23. #373
    In Loving Memory Lefty's Avatar
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    Re: retail workers: tell us your stupid customers

    Boys,

    You have no reason to listen to this old fart. Butt, in my many years on the

    'front and centre'...with a smile...it helped to remember what my early mentors

    taught me.

    Yes, they are stupid, no it isn't personal...just think about the laughs you

    will get telling about it later... and it is a paycheck.

    Those words got me through many a holiday and other 'special' times.

  24. #374
    Back to Creepy Old Fart Yooper's Avatar
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    Re: retail workers: tell us your stupid customers

    < < Christmas Sucks.





    That is all.

  25. #375
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by Yooper View Post
    < < Christmas Sucks.





    That is all.
    ^^ This right here! I've already seen the seasonal section in some of the stores already being taken down from Halloween and be changed over to Christmas!?!



    WTF?! Halloween hasn't even gotten here yet, but we're already transitioning out of it to get Christmas out?! Really? Like 'really' with a straight face? /epic fail... /facepalm

    "Children screaming, people cursing / All is merry and bright...
    Wrap up the toys before there's a fight / 'Cause Santa Clause comes tonight!..."

    Swaggering US Olympic Gymnast Sam Mikulak

  26. #376
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    Will Christmas hurry up and end, already?! I've seen my paystub early (we get to see our paystubs the Sunday before, because we get paid every 2 weeks. This makes the second straight pay period where I have literally gotten 2 whole days' worth of overtime. Not just one or two extra hours, no. I have over 2 shifts worth of overtime per pay period. I'm an hourly overnight stocker, and I've been putting in the hours of a salaried manager. At least we'll for sure be closed on Christmas - thank goodness I'll actually be off.

    Swaggering US Olympic Gymnast Sam Mikulak

  27. #377
    Slut SuprSonic's Avatar
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    Re: retail workers: tell us your stupid customers

    I worked retail a few years ago when Bill O'Reilly was going on about the "War on Christmas." Do you guys still get people coming in and complaining about the use of "Happy Holidays?"

  28. #378
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    ^^ My experience has been, no. Of course, my store is in the "more money than sense / multi-million dollar homes" part of town, which is, typically your more socially liberal clientele. As a general rule, they won't go ape-shit crazy if you say, "Happy Holidays" instead of "Merry Christmas". It's the millitant batshit crazies where I grew up, out in the country who typically get hung up on such nitpicky things as Happy Holidays versus Merry Christmas.

    Swaggering US Olympic Gymnast Sam Mikulak

  29. #379
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    Re: retail workers: tell us your stupid customers

    hi worlds countrys tulips ya not on tv show
    & WOOOOOOT? &

    ha
    centar a butt a centar
    -cocktail shakar a weedy_

  30. #380
    WTF????? refujiunderground's Avatar
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    Re: retail workers: tell us your stupid customers

    i can tell you a shitload of stories but i'm not going to because i would rather not think about it. one thing i learned about customer service is you cannot win. if you fuck up, you'll catch heat. if the customer fucks up, you'll catch heat too. it's one of the shittiest positions you can be in. its stressful, its annoying and basically you have to kiss a lot of ass even if you feel like beating somebody up.

  31. #381
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    ^^ This right here! +1

    Swaggering US Olympic Gymnast Sam Mikulak

  32. #382
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    Re: retail workers: tell us your stupid customers

    Happy (Fiscal) New Year to most Retail Workers out there!


  33. #383
    internet junkie JOHN B's Avatar
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    Re: retail workers: tell us your stupid customers

    I am a proud retail worker. I have been in management too, sometimes,......but from a lowly worker point of view, I get a kick out of how managers wait until the last month or so of the "year" to freak out about not hitting store sales goals. We are o.k. this year, but it is stupid how managers crimp and save on payroll, putting as few workers on the floor as they can,....and then freak out at the end of the year and wonder why we aren't making sales goals, and start yelling at us to "sell!sell!sell!"....


    SCS-----customer who comes in to the paint department, picks out a color from our hundreds on the wall, and then either says "where is this color on the floor" as if we keep stock on over 1000 colors, that they can pick up off the shelf....or those who pick out one of 100s of hues of color chips, brings it to the counter and says, "I want this color, except darker" --------Um....then pick out another chip you idiot.
    <img src=file:///C:/Users/john%20b/Documents/New%20Cleveland%20area%20pics/Cleveland%20view%20stone%20wall.jpg/>

    http://allaroundhere.tumblr.com/

  34. #384
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    My store is still under construction and is scheduled to open on the 25th. I just happened to be stocking merchandise in the grocery section near the temporary front door (until the store grand opens, we're still using one of the fire exits to get in and out). Near the temp front door, there's a fold-up table that's more or less been made into a receptionist's desk, complete with a desk phone, and everything.

    The phone rings. I don't see one of the ladies who works the table nearby, so I answer it myself.

    Me >> "Thank you for choosing (Store Name Censored). Grand Opening, April 25th. Good afternoon, this is (Name Censored), may I help you?"

    Caller >> "Uh, yes, do you have any iPads. I'll be down later this afternoon to buy some."

    "Grand Opening, April 25th" might just mean we're currently CLOSED!!!

    FAIL!

    Swaggering US Olympic Gymnast Sam Mikulak

  35. #385
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by tombastep View Post
    This morning before we opened, a lady called and talked to my one Manager. She told the Manager she left her insurance card in our Pharmacy and she needed it for a Doctors Appointment she had at 8. Problem is, we open at 8 on Saturdays and our Pharmacy opens at 9. The Manager tells her she is not legally allowed to go into the Pharmacy without a Pharmacy tech there. Lady flips off about how she isn't going to shop there anymore, etc, etc.
    And that manager is 100% right. While I'm not familiar with how other countries do things, in the United States, Federal Drug Enforcement Agency Law states that in any retail establishment that has a pharmacy, absolutely no one - not the manager, not the CEO of the company, not the President Of The United States - no one is allowed back behind the counter in the pharmacy without a licensed pharmacist present. Period. And if the pharmacist isn't physically present in the store, doesn't show up for work, or quits and walks out on the store manager or whatever, you have to shut 'er down. You have no pharmacy. File that under rules are rules, and they bend for no one.

    Swaggering US Olympic Gymnast Sam Mikulak

  36. #386

    Re: retail workers: tell us your stupid customers

    As a mechanic, I am allowed the great pleasure of dealing with ignorant customers who are mad that we don't work for free. This is very near to being a quote of an interaction.

    I hand a woman her bill. The price has already been given to her over the phone.
    Woman: What??! $850? You guys told me $8.50 on the phone.
    Me: Ma'am, we replaced the transmission. Even with slave labor we couldn't do it that cheap.
    Woman: Well this is absolutely ridiculous! And what is this labor rate, $87 an hour? This is insane!
    At great length I then explain the need for such a labor rate, also telling her that mechanics wages are a small part of total labor rate. To be nice I give her a coupon for a free vehicle inspection.
    Woman: Well I wish I got paid $87 an hour, that's all I can say.
    Me: Yeah, me too.
    Woman: You do! It says so right here on the receipt! How do you explain that?
    Me: In this case, calling my responses "explanations" would be a misnomer. To say I'm explaining things to you, would make no more sense than to say I'm explaining things to the clouds, or a particularly receptive field. The fallacy is in thinking that the adequacy of an explanation lies solely within the words themselves. Ultimately, skewed or incomplete interpretations are the responsibility of the body in which they originate.

    She responded by blankly nodding. She then paid her bill and left. She actually ended up becoming a regular customer.

    I've found that many customers just assume you're stupid because you are a mechanic, leading them to think they can manipulate you. Setting them straight often forces them to act more civilized.

  37. #387

    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by holeconfusion View Post
    ^ I'd let you work on anything I have. But you'd have to wash your hands.
    Are you sure I should wash up? Sometimes I entertain myself by picking up great big handfuls of brand new axle grease. I'm thinking something along the lines of a human slip-n-slide. lol

  38. #388
    Back to Creepy Old Fart Yooper's Avatar
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    Re: retail workers: tell us your stupid customers

    Thankfully I don't work the sales floor much anymore...I get to spend most of my time in the Dungeon (the Receiving Dock), and since my Superior got promoted out of the building, her replacement has been much more sympathetic to my job and pretty much left me alone...

    ...but my job puts me out on the floor for many reasons, and as Management I have to at least acknowledge customers...

    ...had an older woman the other day with an old, old bedspread, trying to match it with new sheets because the bedspread matched the walls...think Harvest Gold, Avocado Green and Brown (early 70's for you that don't remember that stunning color scheme). THAT one didn't go so well...

    Then there's Stupid Management problems that are even worse. BIG pow-wow the other day when all the District Managers are in the store, plus a couple of Regional people, plus vendor reps. I'm trying to unload a HUGE truck that HAL (our trusty computer system) threw me only 38 hours for (total was half a 53 foot trailer, 1000 cartons), so I've got JUST 38 hours to do it...and my phone keeps ringing...'Yooper, I need help moving (blank)...it will only take ten minutes, please...' Total time lost probably was about 6 hours...then the next day I get grilled why we didn't finish the truck...

    Next week I'm on Vacation...and the new supervisor has to cover for me. She said she will work the trucks with my team; I think it will be an eye-opening experience for her. When HAL says it takes 45 hours for Monday's truck, it means it will take 45 hours; not 44 or 43. And I know she has only scheduled 28 hours. Good luck, Honey! I do believe I will be out of cell phone range for both Monday and Tuesday!


  39. #389
    Meow! chrisw87's Avatar
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    Re: retail workers: tell us your stupid customers

    Being an ex-cop I love having angry customers to play with. Since we are a smaller company, I have free control to actually debate and argue with idiots and not get pulled up for 'customer service'.

    I don't care if I am a customer service manager, customer service is just that, its is not customer ass-licking. You will get respect if you give respect, if you come up harassing me or my staff I will politely tell you to fuck off and get out of my store, usually though It is just fun to calmly discuss peoples gripes and issues, especially when they just go around and around in circles despite their answer being given multiple times, they just don't like what they hear.

    Some of the typical everyday ones are;

    *me standing at a counter doing some paperwork, MASSIVE illuminated sign behind me that says the store name of XXXX*

    *lady walks in* "Are you YYYY? I have a booking!"

    *I turn around behind me and look at the sign* *turn back around at her and she is just staring at me waiting for an answer*

    I am aware that some people cannot read, but if you are going to sign a legal contract with me you better fucking understand what you are signing. Simple colours of logos isn't hard to match up though.






    Being a small store too, I often remember most customers and it is easy to spend time creating a rapport with them. However you get the turds that obviously don't remember you and think they can get away with blatent lies. For example in car rental...


    *customer I have served returns car*
    Customer - "this car was shit... why would they have only given me a 4 cylinder corolla, I wanted a V8 caprice"
    Me - "Did you have the chance to upgrade when you collected the vehicle sir?"
    Customer - "yeah but they wanted me to pay more, what kind of customer service is that!?"
    Me - "... "
    Me - "did you have any problems with the car, any accidents or damage and is it full of fuel?"
    Customer - "no accidents and they said I had a free tank of petrol for my troubles, I want my tax invoice now! "
    Me - "I didn't offer you a free tank of fuel, and yes I served you, would you like to refuel the car before I take the keys? otherwise we charge street price plus $1 per litre to refuel for you"
    Customer - "AOIEHFGPOEAJFCIEAKGFJCAOE:FHIOSGJEAOJFPODSAIJIU!H J!!@Q)#*(R%)@#(*)_@!#(*)_*!(%R)@(*#_!*)(#E"
    Me - "... would you like us to refuel the car sir... or would you like to refuel yourself"
    Customer - "WHATEVER just do it for me, but I want the invoice"
    Me - "Have a lovely day sir here is your invoice for the $100 petrol charge "
    Customer - "WHY IS IT THAT MUCH! THE PETROL STATION UP THE ROAD WAS ONLY $1.55 PER LITRE!!!!!"
    Me - "... " *sigh*

  40. #390
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by chrisw87 View Post
    Being an ex-cop I love having angry customers to play with. Since we are a smaller company, I have free control to actually debate and argue with idiots and not get pulled up for 'customer service'.

    I don't care if I am a customer service manager, customer service is just that, its is not customer ass-licking. You will get respect if you give respect, if you come up harassing me or my staff I will politely tell you to fuck off and get out of my store, usually though It is just fun to calmly discuss peoples gripes and issues, especially when they just go around and around in circles despite their answer being given multiple times, they just don't like what they hear.
    Attached Thumbnails Attached Thumbnails 4f02343cc60d3.gif  

    Swaggering US Olympic Gymnast Sam Mikulak

  41. #391
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    Leave it to Tumblr to post the god-honest truth...

    The backroom of the average retail store...
    Attached Thumbnails Attached Thumbnails tumblr_m2kvi1wUA41rtigq8o1_1280.jpg  

    Swaggering US Olympic Gymnast Sam Mikulak

  42. #392
    I love the way you laugh. Thynight's Avatar
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    Re: retail workers: tell us your stupid customers

    ^At one time I worked for a grocery store. I was in charge of everything “wet”, such as frozen, dairy, and deli foods. During the last two months of the year our store would sell around 150,000 turkeys before Christmas. Part of my job was keeping count of how many turkeys of each size we still had in stock. One night after stacking pallets of turkeys one of the pallets broke and I had thousands of frozen turkeys all over the walk in freezer.

    I went out and got someone to help me pick up the mess. I asked them to help me collect the turkeys in front of a customer. The customer for some reason thought I meant collect live turkeys from out back so they could then be frozen. It was at that moment I realized most people have no idea how stores work.
    I couldn't get my mind off you all day.
    ~~~~ ~~

  43. #393
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by Thynight View Post
    ^At one time I worked for a grocery store. I was in charge of everything “wet”, such as frozen, dairy, and deli foods. During the last two months of the year our store would sell around 150,000 turkeys before Christmas. Part of my job was keeping count of how many turkeys of each size we still had in stock. One night after stacking pallets of turkeys one of the pallets broke and I had thousands of frozen turkeys all over the walk in freezer.

    I went out and got someone to help me pick up the mess. I asked them to help me collect the turkeys in front of a customer. The customer for some reason thought I meant collect live turkeys from out back so they could then be frozen. It was at that moment I realized most people have no idea how stores work.
    Quote Originally Posted by Yooper View Post
    A few notes I've gleaned over the years:

    3. Customers are convinced Retail Operations have a vast warehouse attached to the store, somehow in a 5th dimension, that stock every product known to mankind, and because we are lazy ignoramuses, refuse to go get whatever it is the Customer wants. This is especially apparent in a Specialty store. Why can't you buy a blender at a shoe store?
    Quote Originally Posted by Thynight View Post
    ...most people have no idea how stores work.
    Quote Originally Posted by Yooper View Post
    A few notes I've gleaned over the years:

    1. Customers cannot read.
    2. Customers are convinced the POS-level associate created all the company policies, and all of them are designed to rip said Customer off.
    3...(see above...)
    4. It is always the retail worker's fault if your credit card/debit card/check is declined. Always. I'm doing this to piss you off.
    5. Customers believe retail workers are Psychic. I of course can see what you want when you ask me for the green thing that was over there three weeks ago and of course on sale. Duh!
    6. I personally decided we would get Christmas products out in September. Globally.
    7. Yes. We have elves that come into the store after we close to clean up after you, leaving fresh produce in the freezer, putting the bedspread you took out of the package back into it, etc., etc.
    The prosecution rests, Your Honor... /facepalm...

    Swaggering US Olympic Gymnast Sam Mikulak

  44. #394
    Meow! chrisw87's Avatar
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by Huntneo(PT) View Post
    LMAO...you guys are too much.

    This is one reason why when I go to stores, I DO NOT BOTHER THE EMPLOYEES AT ALL (except to check out), unless I absolutely have to.

    I don't want to end up as one of these 'stories'.
    When I go shopping I like to test the water.

    1. Greet store employees with a smile and something nice. They will either be
    a- grumpy, and whatever.
    b- OH HAIIIIII !

    2. Always be polite and respectful, they are just like me, trying to earn a dollar.

    3. Have patience, never look pissed off if there is a long line etc, and usually throw them a knowing smile or laugh if they just had to deal with a stupid customer before me. It tends to create an instant rapport with the responsive one (see 1) and at least makes them smile for part of their day.

    On the same note, I am also usually polite and respectful with most other shoppers that I am shopping with. If I am at the grocery store and have a large amount of stuff, of course I will let the person behind me come through to be served first if they only have 1-5 items.

    The last is probably made easier by the fact that I shop at odd hours due to shift work, so it is mostly old people or stay at home mothers shopping with me. I attract old people for some reason and they always want to talk.

  45. #395
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    My store grand opens Friday. I can't hardly wait. Despite running into the occasional crazy or wierdo, my heart is at the front-end, interacting with customers. It'll be good to do that full-time, beginning this Friday. /jumps up and down like a kid at Christmas...

    Swaggering US Olympic Gymnast Sam Mikulak

  46. #396
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    Re: retail workers: tell us your stupid customers

    well not really a dumb person story but an observation with the economy being the way it is you can notice how it affects ppls shopping in that the ppl that still have disposable income r the ones going to stores. i know its sad but it makes the men easier to spot and allows me more 'personal' time with them.

    its like oh you just bought a $300 sound player from me and i got a look from you that i was hoping for but wasnt holding my breath about either because you 'look' completely straight.

    and yea guys pants are getting tighter by the day.....but thats another thread.


  47. #397
    Sex God PKMO's Avatar
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    Re: retail workers: tell us your stupid customers

    I have been very lucky. The only slightly awkward customers I have had have been a lady with learning difficulties (who regularly visits) and the occasional people who make sexual comments towards me.

  48. #398
    WTF????? refujiunderground's Avatar
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    Re: retail workers: tell us your stupid customers

    honestly, customer service is not for me. i've done it for a good while now but all i have to say is that some customers are cool but then there are some that aren't. here some advice though, please mirror yourself. i hope you do not run into someone who is just like you and more than likely, you would think that that person who mirrors you has a problem when that person is basically copying you. don't treat anybody how you wouldn't want to be treated. some people don't understand this rule though and what they fail to realize is that one day, they'll have to deal with someone as fucked up as they are. seriously though, sometimes i feel like installing a hidden camera to record some of the customers to see how they act and then putting it on youtube to make them famous. i'm sure a few people wouldn't be too thrilled to see how bad they come off.

    i'm not saying that i'm the best customer rep because i'm far from perfect. i would rate my performance as below average and at times, even poor. i have a lot of things to work on with myself and there are people that way better than me. however, i would be lying to myself if i took the complete blame for how a few customers come off.

    i can tell you off the dome 4 people yesterday that had shitty attitudes and 2 of those people left behind messes in the dining area to back up my point. please keep in mind that us people in customer service are just like you where we have lives too. we go to the same places you go to, hang out where you go to and some of us don't forget faces. not saying this to scare anybody but we can talk bad about you like you do to us in front of people and yeah, reputations die hard. you don't want to be one of those people that everybody knows to stay clear away from. if we wanted to, we could make your lives about as miserable as you make our time dealing with you at work. this is why i don't understand why a lot of customers have this idea that people that are customer service reps aren't like them. most of us are actually trying to get out of there anyway. i know i am. i don't like my job. another thing too, i plan on doing something big to celebrate when i leave my job and i also don't plan on doing another customer service gig. one is enough. 1
    one thing about the closet/you don't have to hurry/it will be bad tomorrow/so brother, don't you worry

  49. #399
    In Loving Memory Lefty's Avatar
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    Re: retail workers: tell us your stupid customers

    Thought I posted about 5/6 paragraphs starting with

    welcoming JDC back to the front lines of Public Contact.

    Double damn, I thought it was a good post too.

    Oh well, must be my bad.

  50. #400
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    Thank you, Lefty.

    Swaggering US Olympic Gymnast Sam Mikulak

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