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  1. #351
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    Re: retail workers: tell us your stupid customers

    Here's a doozy.

    Retail Shoplifter's and Defrauder's Rule #36 >> "When trying to return something, make sure you have your facts straight first."
    Retail Shoplifter's and Defrauder's Rule #37 >> "When trying to return a food item, claiming it's out of date, make sure it ***actually IS*** out of date, first. /facepalm

    OK. So one of my co-workers had this guy come in yesterday, when I just happened to be in there at the time. He claim that one of the regional daries here in Texas, Oak Farms, had recalled the gallon jug of milk he bought from us. The man says that his wife had heard about it on the news. She didn't know what to do, so she had called our store manager.

    Our manager says that she hadn't received any kind of recall notice on our milk (we sell Oak Farms milk at my store), and that there isn't anything we can do. Well then, the man tries to say that the milk is out of date - right when my co-worker is looking right at the date - It's still good! So after my co-worker refuses to give back the man's supposed money, and the man leaves, I go home and look up the recall on the internet.

    Somebody didn't get their facts straight first...

    Turns out this recall only applies to the half-pint cartons of chocolate milk - not to the gallon jug that the man brought in. And even then, you had to have bought the milk only in certain specific towns across the state of Texas as outlined in the Oak Farms press release, because Oak Farms has the ability to know which towns and which stores and businesses got sent the bad milk.

    Needless to say, not only is my town not on the list of specified cities that the recalled milk had to be bought from, at my store, we don't even carry that small size of milk that's being recalled!!! All we carry are the gallons and half-gallons.

    Honestly, some of these people make my head hurt. /double facepalm

  2. #352
    Beware.. Opinionated Glafna's Avatar
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    Re: retail workers: tell us your stupid customers

    Didn't happen to me, but I think it fits here.

    I work in a No Frills, a Canadian grocery store(who is beating out walmart for lowest prices =P). Neways, I heard this from a coworker. A busy day, and he's stocking shelves. A woman, obviously annoyed by how busy it is, says 'why can't you do that when the stores closed'.

    Ah, and I shall never forget counting the amount of people who somehow misread 'ground chicken' for ground beef in the flyer, or miss that an items frozen, or that it just isn't my damn department -.-

  3. #353
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by Glafna View Post
    I work in a No Frills, a Canadian grocery store(who is beating out walmart for lowest prices =P). Neways, I heard this from a coworker. A busy day, and he's stocking shelves. A woman, obviously annoyed by how busy it is, says 'why can't you do that when the stores closed'.
    Oh no, she didn't!

    I'd like to see her get her butt in there and do better!



    No, ma'am the shelves just naturally stock themselves when the store is closed and no one's there. Sure, corporate is more than willing to blow the payroll budget on an overnight stocking crew. /facepalm

    Honestly, it never ceases to amaze me at some of the fairy tale perceptions people have about how a retail store actually works. My old boss had it right >> working in retail should be like the draft... Everyone - by force of law - ought to be made to work their choice of either one Christmas in retail, or do 6 months in fast food. It would seriously teach people a thing or two...

  4. #354
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    Re: retail workers: tell us your stupid customers

    I had my brief retail experience years ago at Kmart. Kmart was owned by a different company then. What made me get the hell out there was not the customers, but the way the company treated the employees.

    They showed us video, saying that most their shopping lifting was by their employees not the customers. When you went into work, you had to walk in the front door, go straight to the break room, without talking to anyone. Women had to leave the pocketbooks at the service desk.

    And my favorite. They paid us in cash...at 10pm on Wednesday night. Yes, thank you I would love to be mugged.

    I had a work related injury, they wouldn't pay for it and I ended up having to sue them. The lawyer they hired, said it was ridiculous and a waste of his time. He sold them out and helped me get the money they owed me.

    Have you ever wondered why the electric doors at Kmart are so slow? It's to slow down shoplifters, giving them a better chance of catching them.

  5. #355
    In Loving Memory Lefty's Avatar
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    Re: retail workers: tell us your stupid customers

    better yet, in the states...........

    Super Bowl weekend in fast food or convenience store.

    The week after Christmas in other retail.

    And G..............I hate to ask incase it isn't in your department...

    but is that 'no frills' store like so many down here ...open 24/7?

    Ok kiddies, lets keep stocking the shelves with stories.

  6. #356
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    Re: retail workers: tell us your stupid customers

    The whopper to end all whoppers. And I think this one at least ties the people who don't know how to pour themselves coffee from a self-service coffee pot.

    We have the soda fountain with the push-button spigots. And they literally, all 12, have a small white button that says "PUSH" below each brand of soda. This woman comes in. She puts her cup under the Dr Pepper, and just stands there and waits. Roll the tape.

    "Ma'am, may I help you?"

    "I'm not getting anything."

    "Have you tried pushing the button on the spigot?"

    "Oh, you have to push the button?"

    The more I live, the more I realize just how rare and precious a thing common sense really is. /facepalm

  7. #357
    Huntneo(PT)
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    Re: retail workers: tell us your stupid customers



    ...wow. I mean, come on...

  8. #358
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    Re: retail workers: tell us your stupid customers

    ^^ Huntneo, at the risk of quoting my own self...

    Quote Originally Posted by jdcnow View Post
    I've been in this business over 9 years now, and some people's abject stupidity still blows me away.
    Quoted for truth...

    Yooper, Evanrick, John B, Kester, had any good ones, lately?

  9. #359
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    Re: retail workers: tell us your stupid customers

    And Lefty, too.

  10. #360
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    Re: retail workers: tell us your stupid customers

    Hey JD,

    I was just tugging your shorts. Many people can't relate to the Travel

    Segment of the population and how stupid the 'better than the riffraff'

    people can be. Everybody does 7-11, AM-PM, Macys, Kroegers, Kohls and

    has Wal-Mart/K-Mart experience in their background.

    Tell on, My receiving end days in the venues are over, but, oh my God...

    the memories are pure Visa Card...can I get Frequent Flyer miles for reading?



  11. #361
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    Re: retail workers: tell us your stupid customers

    You can tug my shorts (and whatever else you like) whenever you want.

  12. #362
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    Re: retail workers: tell us your stupid customers

    I work at Eaton Centre in Downtown Toronto. Its Fun . Customers never fail to make me smile!

  13. #363
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by syoBsUtsuJ View Post
    One woman flat-out told me, "You're in the customer service business ... service me, bitch."
    LMAO, too funny.
    Thanks for your donations to Matthew Shepard. Total raised was over 10k. RIP Tyler.

  14. #364
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    Re: retail workers: tell us your stupid customers

    I had a customer want to join one of my websites using her Sears card LMAO!
    Thanks for your donations to Matthew Shepard. Total raised was over 10k. RIP Tyler.

  15. #365
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    Re: retail workers: tell us your stupid customers

    ^^ No she didn't?!

  16. #366
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by Mark View Post
    I had a customer want to join one of my websites using her Sears card LMAO!
    I can't blame her for trying! shoot...

  17. #367
    dances atop the bellcurve fetaby's Avatar
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    Re: retail workers: tell us your stupid customers

    This past weekend at the North Mississippi Green Festival, I had a customer show her stupidity. I sell earrings $5 a pair, buy 2 get 1 free. She picks out the three pair that she would like, and asks me...

    "Which ones should I pay for?"

    I reply, "Huh?"

    "Which ones do I pay for and which one is the free pair?"

    Please do not apologize for your opinion.

  18. #368
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    Re: retail workers: tell us your stupid customers

    Fetamybaby.............

    That is so bad...it has to be true.

    Hope you picked up one pair and said

    something like......well, these are the most expensive....

    You should pick them as your free pair.

    BTW, you need to come in more often.

  19. #369
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by fetaby View Post
    This past weekend at the North Mississippi Green Festival, I had a customer show her stupidity. I sell earrings $5 a pair, buy 2 get 1 free. She picks out the three pair that she would like, and asks me...

    "Which ones should I pay for?"

    I reply, "Huh?"

    "Which ones do I pay for and which one is the free pair?"





    Y'all are killing me!

  20. #370
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    Re: retail workers: tell us your stupid customers

    Actually I laughed in her face and asked her if it mattered which pair was the free pair. To which she replied,

    "Well, it matters to me!"

    Then I showed her which ones were the "free" ones.

    BTW, this green festival was about the most UN-green thing I've had the pleasure of viewing. Two stages with huge sound systems blaring out the best local cover bands Tupelo could find. About 9 concession stands all serving something either deep fried or bbq'd and serving on styrofoam. The county's waste MANAGEMENT set up an information booth where they gave out helium filled latex balloons... How in the fuck did they not catch the irony in that one?

    And the kicker? There was not one recycling bin...
    Please do not apologize for your opinion.

  21. #371
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    Re: retail workers: tell us your stupid customers

    Thanks for sharing that 'little brother'

    Hope the fam is well and all is cool with J.

    BTW, I just shared my 24,000th post with you.

  22. #372
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    Re: retail workers: tell us your stupid customers

    BTW, I just shared my 24,000th post with you
    That's something right there!

    What, I don't know. But it is something!

    SO, congratulations to you!

    And another post for me...
    Please do not apologize for your opinion.

  23. #373
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by Lefty View Post
    Thanks for sharing that 'little brother'

    Hope the fam is well and all is cool with J.

    BTW, I just shared my 24,000th post with you.
    Wow congrats and thanks for being part of JUB.
    Thanks for your donations to Matthew Shepard. Total raised was over 10k. RIP Tyler.

  24. #374
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    Re: retail workers: tell us your stupid customers

    nothing really...ive been kind of out of it lately so not really caring what is going on....however....i am tired of getting the same customers giving the same old excuses why they cant do things by themselves. its kinda like....you used that excuse last week and you are trying it again.....

    we actually get a lot of this..people coming in asking totally random questions about products that they didn't necessarily PURCHASE FROM US. they call us for TECH SUPPORT on things we don't even sell...

    at this point we have to make up reasons as to why we cant help them, because if we told them the truth, that its NOT OUR JOB to solve their everyday problems, they would get pissed and complain.

    i had someone call and they asked if they could print a word document because their printer was broken...i said no, but that they could by a new printer from us.

    another bright one today was asking me about cell phones. she said "what would i have to do to get this phone" . and i told her "its $200, if you want to buy it, i can sell it to you" then she walked away.

    another thing i like to do is tell people to google it - because i dont have time to give you lessons on how to edit your digital photos.

    but the worst thing is when people suspect that we have a COUPON for something but FAIL to bring it with them or do anything to find it themselves. i dont have to honor something just because you said you saw this mysterious coupon somewhere or saw it for a lower price at a different store. its true, i am probably aware of this coupon, heck, if you are polite i may even give it to you without you asking. but you have no right to be offended or feel slighted if you ask me to do something that is not MY responsibility. anyways you can tell im irritated,,,but im always irritated these days...if i get any really dumb ones ill let you know.

    but just remember it can pay tenfold to be nice to your service people. we actually have a lot of discretion when it comes to how far we are willing to go.

    being rude or willfully lazy will only get you a reputation, and once you have that reputation, you are likely to face "imaginary store policies" in the future.

  25. #375
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    Re: retail workers: tell us your stupid customers

    Well my store is one of the yea-long list of businesses that are raising money for the Children's Miracle Network - the charity group that oversees not-for-profit hospitals for little kids.

    I say this as someone who both plays the lottery *and* has donated several times through our store... What aggrivates me is the people who will by a $1 lottery ticket, and have a $1 left, but won't donate that dollar to a children's hospital charity. WTF! Heartless much?

    And we are required to ask every customer if they'd like to donate. (In fact, if a mystery shopper or one of the big bosses were to come down and caught us not asking, we'd be in trouble.) Now a simple yes or no will suffice. No dramatic reply is required. I believe CowboyBob said it best earlier in this thread >> It doesn't cost one dime to be polite. But I had this one guy chew me a new one. "You're going to charge me for overpriced gas, and then ask me for a donation?! You have some nerve!"

    We don't get a vote in this stuff. If we're told to ask, then we have to ask. We don't run this show by democracy. We run it by 'they said to do it', so we do it. Last time I checked, that's how you keep a job.

  26. #376
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    Re: retail workers: tell us your stupid customers

    Not reallly a retail story.. But I was running youth votes at my high school in grade twelve and I I was manning the booth clearly list L-M.. So I am having a good day and a girl walks up and is like Olan, ***. So I was like um N-P is over there. She says L- O- M. I was like um that isnt reallly how it works while i tried not to laugh in her face and try to get her name off of the voting list lol

  27. #377
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    Re: retail workers: tell us your stupid customers

    So, i work at a Dunkin' Donuts, it is not as busy as the other fast food restaurants but the idiots that come into this store would seriously baffle you. At least once a day i have to go into the back and start laughing because i cannot take anyone who can't order coffee seriously.

    Me: Hello Sir! How are you?

    Customer: Good, and you?

    Me: Good.

    Customer: I'd like a regular decaf coffee.

    Me: Uhm, would you like regular coffee or decaf coffee?

    Customer: Regular Decaf.

    Me: K.

    Me: And how would you like that?

    Customer: Regular Decaf. That is the 3rd time i have said it.

    Me: Sir, do you want milk or sugar in it?

    Customer: Of course i do.

    Seriously. I wanted to throw the 200 degree coffee at him. Some people are so dense.

    Oh and can't forget the people who right as they're about to pay for their drink decide to call everyone and their mother and ask if they want coffee while there is a line behind them. Rude people are seriously the worst. Laughing is the only thing that can get me through my day.

  28. #378
    In Loving Memory Lefty's Avatar
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    Re: retail workers: tell us your stupid customers

    Mrb,

    Think about this.....when Trudy talker is on her phone....make eye contact
    with the next person in line......"May I help You"....when Trudy Yelps, you
    make eye contact and say... (quite loud and clearly) I'm sorry, thought you
    were in the telephone kiosk and that these people were in the service line
    ...use the I'm such a dummy grin on your face..........
    (it is almost as good as a loud laugh)

    The other person.......OK Sir, that is one regular coffee...not large..not small
    caffeine no caffeine isn't the issue...just make it a regular with cream and
    sugar...now, would you like donuts with that?

    Ok Mrb...admit you are snickering. the other thing I used to do is pretend
    and mental picture something ... like you could imagine the bottom falling
    out of the cup as it hits their lips.


  29. #379
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    Re: retail workers: tell us your stupid customers

    Haha! Thanks!

    Seriously though, i consider myself to be intelligent and when people like this come in it makes me so pissed. I am a 19 year old college student working at this crap hole.


    I NEED A BETTER JOB.


    Sincerely,

    Jeff.

  30. #380
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    Re: retail workers: tell us your stupid customers

    ^^ True that, Jeff. And for the folks who talk on their cell phones, I wish they'd do like some of the Subway restaurants I've been in >> They literally have signs that say "No cell phones while you are in line or at the counter, please." I wish every business would go to that.

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    Re: retail workers: tell us your stupid customers

    I have worked in a drive-thru that sells ciggies and coffees amongst many other things for longer than I care to remember.

    Customer: Do you sell 'green' smokes?
    Me: Only the menthol kind.

    Customer: I wish I could give up smoking.
    Me: No probs, (while grabbing the pack back) here is your money back, cya!

    Customer: Could you grab me a pack of frangas? I think I might catch something off this trick.
    Me: (taking a quick look) Yea I think that is a good idea. High 5.

    Customer: I don't have the money now but i'll come back later and pay then, is that ok?
    Me: Sure, but it will cost you double.
    Customer? Really?

  32. #382
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by huntneo View Post
    ^ I could NOT do your job.

    Once again--I give you props.
    Thanks again, and tonight, let me tell you, you wouldn't have wanted to.

    This guy comes in, wants some KOOL 100s cigarettes. He's $0.20 cents short. He goes out to the truck he's in. He comes back with a woman dressed in a halter top that didn't halt much, and these denium boy shorts with pockets. Oh boy, here we go.

    Woman >> "I'm going to take the cigarettes, and bring you back the $0.20 cents tomorrow."

    First off, don't come to me telling me what you're going to do. If someone's short a few cents, I usually just give it to them - because I'm nice. But when people start dictating to me what they're going to do, that's when my ears and my goodwill both turn off.

    Me >> "I'm sorry."

    The woman starts cussing me, calling me every name in the book, as if that's going to help her. Then, before I know it, she snatches the cigarettes off the counter and makes a break for the door. I meet her right there at the front door.

    Woman, asking me... >> You're going to make me uppercut you over $0.20 cents?" (At that point, I thought about the rubber mallot hammer I had up under the counter that I had brought with me last night, to fix the huge dent in one of the shelves of our metal cigarette carton closet.)

    Me, as politely as I know how... >> "That's my job. And if you lay a hand on me, I'll call the cops up here." (... as I back up)

    The woman stops for a second, reaches into her purse, pulls out a $1 bill and throws it at me, barking and cussing me up one and down the other. I just stare at her with my best 'Are You Done?' look. She starts in with the sweetest most syrupy fake apology I ever heard. OK, I humor her, and make the change. While I'm counting the change that the man left on the counter before going out to their truck, she whines about me not moving fast enough...



    I make her change in my till, and she sharply asks me, "Is this my change?!" Yes, I tell her just to get her to go away. Then the man comes back, and the woman leans over the counter, gets up in my face, calls me such delightful names as, stupid, crosseyed, and the N word, which just showed how classy a lady she was. At that point I just reacted >> "Both of you, get out, before I call the cops, and don't come back!"

    I don't like being that hateful, but frankly, I'll be damned if I'm going to be called the N word in my own damn store at 4.00am in the damn morning.

    Although, because she rushed me, I let her have the change on the counter, like I said above, before she went off on me the last time, before hitting the door...I actually still owed her $0.80 more cents.

    I think comedian Rick Mercer said it best at the end of every episode of "Made In Canada"...



    "I think that went well..."

  33. #383
    Huntneo(PT)
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    Re: retail workers: tell us your stupid customers

    ^ haha...wow! Really?!

    She was going to uppercut you?
    ...and don't even get me started on the racial slurs. Hun, I would have BEEN lost my job for beating someone's ass.

    I'm telling you. I have nothing but respect for anyone who can deal with this sort of thing. You're better than me.

  34. #384
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    Re: retail workers: tell us your stupid customers

    ^^ Thanks, Huntneo.

    I tell you what, if I should win the Powerball, tonight, I'd still keep my job. But it wouldn't take me long to get fired, when the next rude customer comes along.

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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by jdcnow View Post
    :
    That's so ridiculous. I would have called the police just based on harassment. Does your store have one of those silent alarm buttons?

    Anyway, i had a fun day at my job.

    To anyone in Food service, isn't it absolutely grand having a line to the door? It's not boring you're always busy and the time is going by fast.

    Now, isn't it great when someone comes in and orders 5 coffees and then tells me i am doing them wrong 2 different times then after she scolds me tells me that she is sorry and that she messed up the orders and it has to go back to first time i made it. MEANWHILE There is a line to the door filled with angry soccer moms driving their moronic children (Who are running around in a crowded store with no punishment) to soccer.


    I love getting an unjustified attitude bright and early. Like i have said before and will continue to say after every post, IF YOU'RE HIRING IN NEW JERSEY. HIRE ME. I HATE MY JOB.


    -Jeff

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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by Mrbrightside976 View Post
    That's so ridiculous. I would have called the police just based on harassment. Does your store have one of those silent alarm buttons?
    Yes, we do, but we are only to use it in the event of a robbery, or a physical violence situation inside the store, or some other type of situation where the police would need to be called discreetly. Someone being an ass doesn't qualify, unfortunately. Now, if she'd have acted on her (hollow) threat to punch me, that would have been the justification I needed to call the cops. But, thankfully she didn't.

    Quote Originally Posted by Mrbrightside976 View Post
    Anyway, i had a fun day at my job.

    To anyone in Food service, isn't it absolutely grand having a line to the door? It's not boring you're always busy and the time is going by fast.

    Now, isn't it great when someone comes in and orders 5 coffees and then tells me i am doing them wrong 2 different times then after she scolds me tells me that she is sorry and that she messed up the orders and it has to go back to first time i made it. MEANWHILE There is a line to the door filled with angry soccer moms driving their moronic children (Who are running around in a crowded store with no punishment) to soccer.

    I love getting an unjustified attitude bright and early. Like i have said before and will continue to say after every post, IF YOU'RE HIRING IN NEW JERSEY. HIRE ME. I HATE MY JOB.

    -Jeff
    OMG, yes, Jeff. As posted earlier in this thread, I didn't last 2 weeks at Taco Bell before throwing in the towel. I have a HUGE amount of respect for you and anyone else who works or has ever worked in food service. It ain't *nearly* as easy as it looks. If you've ever watched Gordan Ramsey's Kitchen Nightmares or Hell's Kitchen, Taco Bell taught me >> it's just like that everywhere!

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    Re: retail workers: tell us your stupid customers

    In addition to being threatened and called the N word over $0.20 cents, here are the other delightful little gems from this weekend...

    >> This guy and what looked to be a 3rd or 4th grader with him coming in with a fake, possibly altered driver's license that was broken in two. Now, just about any business that sells tobacco also has some version of the We Card signs seen on these monitors.



    Now I know these guys know I'm not going to sell them anything. Right? Nope, the older boy still asks.

    Not only does he ask for some Newport shorts, but when I card him, he whips out these two pieces of plastic that creates some amalgamated, jigsaw-puzzle form of a driver's license. And it has none of the state of Texas driver's license security features. The lettering is jet black. On a real Texas DL, the lettering is two-toned - red on the left and blue on the right. No holographic watermark of the word "TEXAS" anywhere to be found. Oh, yeah, and the address on the license was from Duncanville - one of the Dallas-area suburbs - over 60 miles away. I declined the sale. He asked me, "Is it my picture?" I told him that No, his license may be perfectly good but in the state of Texas (and likely everywhere else, for that matter), the law is that accepting an ID is at the cashier's discretion. We have the authority to decline a sale to a potentially underage customer on whatever grounds we deem appropriate for declining the sale.

    And hint-hint >> when you are underage and want to buy cigarettes from a 24-hour convenience store at 2.00am in the morning, and present a fake ID, make sure there isn't, ya' know, a police cruiser out on pump 6, right in front of the store's front door. You heard right. Our town's night watchman was out on number 6, gasing up. Did this goober seriously not think that I wasn't going to go out there and tell the officer what happened? Really?

    I did, the officer goes after him and later comes back and tells me about it. The guy who tried to pass the fake ID? The vehicle had an expired inspection sticker, and he had no insurance, in addition to the crime of attempting to buy tobacco products with an illegitimate ID. Turns out, they were on their way to see Grandma, who happened to live here. The officer knew where Grandma lived, and escorted them right to the drive way. He told them to park it in the driveway of that house and that they'd better not move the vehicle, or else, they would spend the rest of the weekend in the county slammer.

    >> Another story...And then someone blew up our men's toilet. Literally. Last night, right just a few minutes before I got in at 11pm, my co-worker told me that this old man had came in and used the men's room. But then I start smelling it all the way at the front registers - clear across the store from the restrooms.

    O. M. F. G.

    I go in there, and it literally looked like some one had just bent over, backed up, and let loose. There was mess in the toilet, on the toilet, around the toilet, on the walls around and behind the toilet, on the floor, on the trashcan that's 3 ft away from the toilet...just, AAAAAAAHHHHHHHHHHHHHH!!!!!!!!!!!!! /WTF /triple facepalm.

    I've gotta tell ya', this Thanksgiving 2011, I will have been in the retail profession 10 years, now. I have seen some rough-looking restrooms in my day. But methinks that this is the absolute worst one I've ever seen.

    The girl who was supposed to get off at 11.15pm actually stayed until Midnight, just so she could watch the register while I cleaned up all the shit.

    I literally had to take one of our completely full spray bottles of bleach cleaner that we keep in our supplies closet. I took it, and held it up like a gun, and just started continuously spraying as I walked in there.

    At first, I had to step out of the men's room every few minutes because of the god-awful feces smell. (And it was friggin' HORRIBLE!!!) Then, after I literally sprayed everything in the men's room with the bleach - even the ceiling (just to get the scent out) - I got so high from the bleach, I had to step right back out again, every few minutes, so I wouldn't get too high. Good times, good times...

    >> Then, this morning, at the 4am close, when the store manager comes in, she has to change over from one business day to the next, and pull all of her paperwork from the registers. Naturally, the printer refuses to work. We have both registers shut down, and the gas pumps are controlled by the registers. But if you have a credit card, you can pay at the pump. Then, the customers who have cash gripe because the credit card customers can get gas and they can't.

    This job is going to get me sent to the looney bin yet!

  38. #388
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by jdcnow View Post
    >> Another story...And then someone blew up our men's toilet. Literally. Last night, right just a few minutes before I got in at 11pm, my co-worker told me that this old man had came in and used the men's room. But then I start smelling it all the way at the front registers - clear across the store from the restrooms.

    O. M. F. G.

    I go in there, and it literally looked like some one had just bent over, backed up, and let loose. There was mess in the toilet, on the toilet, around the toilet, on the walls around and behind the toilet, on the floor, on the trashcan that's 3 ft away from the toilet...just, AAAAAAAHHHHHHHHHHHHHH!!!!!!!!!!!!! /WTF /triple facepalm.

    I've gotta tell ya', this Thanksgiving 2011, I will have been in the retail profession 10 years, now. I have seen some rough-looking restrooms in my day. But methinks that this is the absolute worst one I've ever seen.

    The girl who was supposed to get off at 11.15pm actually stayed until Midnight, just so she could watch the register while I cleaned up all the shit.

    I literally had to take one of our completely full spray bottles of bleach cleaner that we keep in our supplies closet. I took it, and held it up like a gun, and just started continuously spraying as I walked in there.

    At first, I had to step out of the men's room every few minutes because of the god-awful feces smell. (And it was friggin' HORRIBLE!!!) Then, after I literally sprayed everything in the men's room with the bleach - even the ceiling (just to get the scent out) - I got so high from the bleach, I had to step right back out again, every few minutes, so I wouldn't get too high. Good times, good times...


    You are one tough guy. I can't give you enough props and respect.

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    Re: retail workers: tell us your stupid customers

    ^^ Thanks, hon!

    If I win the Powerball, I'm seriously thinking about writing a tell-all book about my experiences behind the counter.

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    Re: retail workers: tell us your stupid customers

    Hello again,

    I was thinking we should start a "Tell us your stupid Employer Stories!"

    I have a million of those cause my boss is a complete moron with the intelligence of a hamster!


    Anyway, Today at my job we got new things.

    Including a new "Warm Apple Pie" and "Filled Bread Sticks" It is absolutely foul, the apple pie tastes like a pure garbage and the bread steaks are not much better.

    I have told this story before a long time ago, i think. (Not to sure - also not looking through 8 pages of stuff to see LOL)

    This girl came in and said:

    "I need a caramel latte"

    I respond politely with "Would you like that hot or iced?"

    "What's the difference?"

    MY HEAD EXPLODED. I HAD NEVER COME ACROSS SUCH IDIOCY IN MY LIFE.

    Another thing, i think one of the rudest things you can EVER do is come up the counter and say "I need....." All i want to say is, BITCH YOU DON'T NEED SHIT. YOU MAY WANT SOMETHING AND IN THAT CASE YOU CAN ASK ME FUCKING NICELY. BUT UNTIL THEN YOU GET NOTHING. *Smiles nonchalantly*

    The last thing that annoys me but happens every single day is when idiots come in and say "Can i have a Venti Skinny Latte half caf extra foam"

    In my head all i say is, "DOES THIS LOOK LIKE FUCKING STARBUCKS?!" Like i realize that starbucks is 1000000x better then Dunkin Donuts but seriously i should not have to decode what you idiots are saying.

    I NEED A NEW JOB.


    Sincerely,

    Jeff

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    Re: retail workers: tell us your stupid customers

    Hey Jeff.....

    I have to go into the city tomorrow If all goes well, I will need a health

    break and refreshment break about 1 or 130pm..Do you still have fresh

    coffee at that time of day? And I love danish, even though it will be lunch

    time, can I get a breakfast roll?

  42. #392
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    Re: retail workers: tell us your stupid customers

    haha...Jeff, your posts are so cute.

    I can feel the frustration...

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    Re: retail workers: tell us your stupid customers

    i think jeff may need a new job lol...if u cant take it after only a few days or weeks then service may not be your calling.

    oh just to add to the discussion....a very frequent question I get at work is about USB wifi connectors/adapters...people say they need "wifi on their computer or laptop"

    for some reason people have the misconception that buying a wifi adapter will allow you to "Access the internet" by plugging it into your computer! I try explaining to my customers that it will only allow you to connect to a wireless network, and you still have to PAY for data service. Other people go as far to say "how do i connect to my neighbors network, it says its secured". I literally tell them to knock on their neighbors door and ask them, because I dont know their password, and if they continue to push the subject, i tell them to talk to comcast because stealing your neighbors internet is illegal.

    another time, I actually had a co-worker tell a lady to COME TO OUR STORE, buy a wifi adapter to fix the "internet on her laptop" FACEPALM! You never tell someone to come to our store unless they know exactly what they need and YOU know exactly what they are talking about. Asking a customer to come to the store can quickly backfire once they get there and realize they made a trip for nothing. Besides, most any device these days will have a wireless network adapter built in. Whats even more amusing is when neither person (a co-worker and a customer) realize they are going about things totally wrong, continue to purchase the product, and then show up the next day returning the product saying it "didnt work". This is the bad thing about selling electronics, people generally don't know how to use them.

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    Re: retail workers: tell us your stupid customers

    The post above reminds me of something from work that's sort of retail.

    You mentioned people buying electronics and not knowing how to use them. I worked at a TV station...people would go buy digital converter boxes and be totally confused by them. (They're pretty simple devices, by the way)

    Every TV station had to have someone that was the "expert" help for viewers. That was me. So many old folks and no clue what they were hooking up. "Press the menu button" was always followed by: "where do I find that?". They were at least 25 different boxes being sold, all with different remotes, how do I know?

    Once we made the final switch to digital, we ran (on a loop) a how-to-video on our analog channel. It would run in English...run in Spanish...then repeat over and over 24 hours a day. So I would get calls that went like this: "What's wrong with your station? All I get is some guy talking Spanish." What you couldn't say was: "Do you live under a rock?!?! We've been telling you about digital TV for over 2 years...and if waited for the English version of demo to play, you'd know everything you need to know" The demo was open captioned in English with the audio was Spanish, so it was always clear what was going on. People just wanted to call and be aholes.

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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by evanrick View Post
    i think jeff may need a new job lol...if u cant take it after only a few days or weeks then service may not be your calling.
    I have worked in a Dunkin Donuts location for 1 year and 8 months now. The only thing that keeps me here is the tips. I had saved up for about 6 weeks and i had 725 dollars in tips.

    To the post above, there is fresh coffee all throughout the day. Although the food sits out from 5 in the morning until 10:00 at night so i don't know how keen i would be on eating there that late. Who want's stale food? amiright?

    -Jeff

    P.S On my way to work now, i am working with a woman who is 500 pounds (Not that i have anything against overweight people as i am one myself but when you let your weight stop you from doing your responsibilities at work then you deserve to get made fun of.) and a guy who is straight out of pakistan. This is going to be the worst day ever, i'm sure i'll have some stories for you guys tonight.
    Last edited by Mrbrightside976; April 5th, 2011 at 11:21 AM. Reason: Update

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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by huntneo View Post


    You are one tough guy. I can't give you enough props and respect.
    Thanks, but sometimes, even I run across situations I just can't hack on my own. I don't know if you've seen the Stinging Insect Phobia thread, but here's a story from this last Sunday morning, I posted there...

    Quote Originally Posted by jdcnow View Post
    OMG, do I have a story from this morning at the store!

    So, this morning, about 6.30am I was out at the gas pumps changing out the trash cans before I leave for the day. Now, get a good look at this picture of (not mine) but *an* Exxon convenience store's gas pumps, and you'll notice the light grey trash cans at the bottom of the pic.



    Now, those trash cans (like mine at my store) are divided into 2 parts. The back is the actual trash can part. And the front is the compartment for the windshield cleaning fluid, squeegee, and paper towels. Well the paper towel compartment is on top, with a hard plastic flap over it to keep the paper towels in place.

    Well, I go out to the trash can at the number 3/number 4 gas pump. I lift the lid off, and the trash ca,n is full. So I undo the bag from the side holders and lift up. Crap! The bag has busted from the underside. So when I lift the actual bag, all the trash just falls back into the trash can. WTF!

    Here's the good part >> When I ball up the trash bag and pull it completely out of the can, I find 5 honey bees just sitting on top of the paper towel compartment flap, just looking up at me like 'What's up, fool! ' I mean they're just sitting right there on the plastic flap. I start seeing them walking around, and I immediately turn white as a sheet. They're live!

    I do not follow my first instinct, which is to run like hell back into the store. Instead, I back away slowly, then turn around and run like hell back into the store.

    Thankfully, my assistant manager boss is actually one of my old classmates from high school. So, after she gets through in the back office counting yesterday's money, I tell her what happened, and she's like yeah, OK. She goes out there to help me and we both get it done with no problem. But OMG!!!

    I think the fact that when I lifted up the bag and the bees didn't immediately start swarming me is proof that my guardian angel definitely deserves a pay raise.
    Attached Thumbnails Attached Thumbnails 1470906[1].jpg  

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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by roadtripboy View Post
    The post above reminds me of something from work that's sort of retail.

    You mentioned people buying electronics and not knowing how to use them. I worked at a TV station...people would go buy digital converter boxes and be totally confused by them. (They're pretty simple devices, by the way)

    Every TV station had to have someone that was the "expert" help for viewers. That was me. So many old folks and no clue what they were hooking up. "Press the menu button" was always followed by: "where do I find that?". They were at least 25 different boxes being sold, all with different remotes, how do I know?

    Once we made the final switch to digital, we ran (on a loop) a how-to-video on our analog channel. It would run in English...run in Spanish...then repeat over and over 24 hours a day. So I would get calls that went like this: "What's wrong with your station? All I get is some guy talking Spanish." What you couldn't say was: "Do you live under a rock?!?! We've been telling you about digital TV for over 2 years...and if waited for the English version of demo to play, you'd know everything you need to know" The demo was open captioned in English with the audio was Spanish, so it was always clear what was going on. People just wanted to call and be aholes.
    Yup. Any profession that deals with the public (whether storefront retail, or food service, or TV station), you'll come across some people who really do live under rocks.

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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by RobertACE View Post

    I can't tell you how many times I've heard... "Are you sure you can afford this?"
    This is a classic sales technique. It is actually a challange, not a question. To defend your ego you must but the item to demonstrate that you can. Hope you didn't get caught by it too often.

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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by zengod View Post
    This is a classic sales technique. It is actually a challange, not a question. To defend your ego you must but the item to demonstrate that you can. Hope you didn't get caught by it too often.
    Uhhh.... Freudian slip? That should be buy the item, not "but the item". I suppose in the right kind of shop you might consider butting the item. I'm sure your ego would get a big boost from that!

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    Re: retail workers: tell us your stupid customers

    i worked at a grocery store, albertson's, in HS people would return half-eaten boxes of cereal, jars of peanut butter, carton of eggs, really anything. ask for a refund because they were unsatisfied (of course at a large company like albertson's they let people do this) then they would buy what they returned... it was very interesting
    Music is my life.
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