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  1. #101
    Back to Creepy Old Fart Yooper's Avatar
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    Re: retail workers: tell us your stupid customers

    Overheard a Customer today who had purchased two bras during a buy one get one free event.

    She wanted to return the one she paid for and keep the other free one.


  2. #102
    internet junkie JOHN B's Avatar
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by Yooper View Post
    Overheard a Customer today who had purchased two bras during a buy one get one free event.

    She wanted to return the one she paid for and keep the other free one.


    I use to work at a clothing store.....and you have no idea how many people tried to do that!
    <img src=file:///C:/Users/john%20b/Documents/New%20Cleveland%20area%20pics/Cleveland%20view%20stone%20wall.jpg/>

    http://allaroundhere.tumblr.com/

  3. #103
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by JOHN B View Post
    I use to work at a clothing store.....and you have no idea how many people tried to do that!
    Yeah, unfortunately, I do.

    Which makes me really glad I got to just wander by, leaving the poor sales associate to handle the customer's increasingly irritating, increasingly louder, increasingly ruder comments. I suppose I should have stepped in but she (the Intimates lady) had everything under control...she was in the process of calling the Manager on Duty...which was NOT me.

    Reminds me why I'm Support staff now!

  4. #104
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    Re: retail workers: tell us your stupid customers

    I had a couple winners the other night.

    On graveyard, I'm particularly prone to night travellers stopping in to use the restroom and get a bite to eat, and maybe gas up. We are literally just about the only thing open besides the nearest 24-hour Walmart Supercenter (about 20 miles away).

    Well, one night earlier this week, this young couple (early to mid 20). She pays for the gas while he uses the restroom. They want to know how to get to Austin, Texas using Interstate 20. One problem: we're about 50 or so miles, as the crow flies, south of I-20. I explain to them this. I think they might have been high, but I had no proof. Because they keep insisting they want to get on I-20 to go to Dallas, then catch Interstate 35 south to Austin.

    From where they were at my store, their plan to get back on I-20 at Dallas, then catch I-35 would have taken them about 100 miles out of the way in an upside down U. I spent about 10 minutes trying to get them to understand that they were south of I-20, and that the highway in front of my store would take them directly to Waco, Texas, where they could catch I-35 from there, and go to Austin like they wanted. Oy, veh!

    Later that same night, this guy comes in, and goes over to our small supply of motor oil. Now at convenience stores, you're going to pay a little more extra for the general merchandise we carry (motor oil, toothpaste, cat food, etc.) than you would at, say, Walmart or Dollar General. This guy sees our price on a quart of motor oil. "It's outlandish," he grumbles. I make the mistake of trying to be nice and politely reply, "I'm very sorry, sir, but we do not set the prices at store level." (We're a 3rd-party-corporate owned and operated Exxon - not owned by Exxon, but a 3rd-party convenience store operator company. In any case, we really don't set our prices at store level like the mom and pop stations do. They can do that, because they own their store. My store is run by a corporation. We do what we're told, and we sell our goods at the price we're told to sell them at.)

    "Yes, you do!" he snaps back. "I worked for Randy's Exxon, and I know how it works!" He starts ranting and raving, and carrying on, blah, blah, blah...and how he's not going to drive to Walmart at 2:00 in the morning for motor oil. I did what any retail professional would do when being lectured by a customer... I half-listened, half-tuned him out while smiling. What was I thinking about while this guy vented on me? Here's a brief summary:







    After his rant, we go to the register where he asks me if we have any funnels so he can pour the oil into his vehicle. We didn't. When I told him that, he's like, "Aw hell, I'll just go to Walmart!" He puts the oil back and leaves. To my relief.

  5. #105
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    Re: retail workers: tell us your stupid customers

    Just a note here >> Those that pray and call upon the higher power(s), if you would be so kind as to put in a good word to give strength to the good men and women who work in this crazy profession. They'll need all the prayers and all the strength they can get. For the next month and a half, from now until New Years, only one rule applies in most stores: The Law Of The Jungle. You think I'm kidding? I dare you to go to a 5:00am Sale.

    Lucky me, I work in a convenience store. We won't have to deal with all of the day-after-Thanksgiving and Christmas season issues. .."

  6. #106
    willilikeit
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by jdcnow View Post
    I had a couple winners the other night.

    On graveyard, I'm particularly prone to night travellers stopping in to use the restroom and get a bite to eat, and maybe gas up. We are literally just about the only thing open besides the nearest 24-hour Walmart Supercenter (about 20 miles away).

    Well, one night earlier this week, this young couple (early to mid 20). She pays for the gas while he uses the restroom. They want to know how to get to Austin, Texas using Interstate 20. One problem: we're about 50 or so miles, as the crow flies, south of I-20. I explain to them this. I think they might have been high, but I had no proof. Because they keep insisting they want to get on I-20 to go to Dallas, then catch Interstate 35 south to Austin.

    From where they were at my store, their plan to get back on I-20 at Dallas, then catch I-35 would have taken them about 100 miles out of the way in an upside down U. I spent about 10 minutes trying to get them to understand that they were south of I-20, and that the highway in front of my store would take them directly to Waco, Texas, where they could catch I-35 from there, and go to Austin like they wanted. Oy, veh!

    Later that same night, this guy comes in, and goes over to our small supply of motor oil. Now at convenience stores, you're going to pay a little more extra for the general merchandise we carry (motor oil, toothpaste, cat food, etc.) than you would at, say, Walmart or Dollar General. This guy sees our price on a quart of motor oil. "It's outlandish," he grumbles. I make the mistake of trying to be nice and politely reply, "I'm very sorry, sir, but we do not set the prices at store level." (We're a 3rd-party-corporate owned and operated Exxon - not owned by Exxon, but a 3rd-party convenience store operator company. In any case, we really don't set our prices at store level like the mom and pop stations do. They can do that, because they own their store. My store is run by a corporation. We do what we're told, and we sell our goods at the price we're told to sell them at.)

    "Yes, you do!" he snaps back. "I worked for Randy's Exxon, and I know how it works!" He starts ranting and raving, and carrying on, blah, blah, blah...and how he's not going to drive to Walmart at 2:00 in the morning for motor oil. I did what any retail professional would do when being lectured by a customer... I half-listened, half-tuned him out while smiling. What was I thinking about while this guy vented on me? Here's a brief summary:







    After his rant, we go to the register where he asks me if we have any funnels so he can pour the oil into his vehicle. We didn't. When I told him that, he's like, "Aw hell, I'll just go to Walmart!" He puts the oil back and leaves. To my relief.
    Why weren't you thinking of things like this??

    Attached Thumbnails Attached Thumbnails cool underwear butt.jpg  

  7. #107
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    Re: retail workers: tell us your stupid customers

    My first job was at a camera store. It's been a long time, but there are customers I'll never forget.

    A) Husband and wife come in. Their camera's broken. It's an SLR, the old kind with film and a metal shutter. What's wrong with it? They open the back and point at the metal shutter, which is obviously in the way of taking pictures since it's blocking the light between the lens and the film. To illustrate, the wife jams her finger into the delicate metal blades of the shutter, bending them at least a centimeter inward and rendering the camera instantly useless. I say, "Well now it IS broken," and submit it for repair just like they originally wanted (but didn't need).

    b) Customer comes in, lays a photo on the counter. It's a beautiful shot of some mountains, marred only by a set of obnoxious telephone poles in the foreground. Customer wants to know if we print another one, can we flip the negative over so the telephone poles will be behind the mountains?

    c) Numerous, freakishly numerous customers come in: "I can't get the film out of this camera." So you take it in the back to the 'darkroom' (really the employee bathroom), open it up and guess what there's no film in there. Customer: "You asshole, what did you do with my film?!?!?!?!"

  8. #108
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by willilikeit View Post
    Why weren't you thinking of things like this??

    Hot guys, willilikeit. But I save those images for my computer, although I do enjoy all kinds of guys.

    But I'm a One Life To Live Kyle and Fish fan. And I'm also in the very long list of fans that when they were (unfairly) kicked off the show, I left, too. The minute I first saw Scott, I fell for him. Hard. And I don't mind saying: he's been in quite a few of my fantasies. God, the things I'd do to that man...

    Anyhow... back to topic...

  9. #109
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    Re: retail workers: tell us your stupid customers

    b) Customer comes in, lays a photo on the counter. It's a beautiful shot of some mountains, marred only by a set of obnoxious telephone poles in the foreground. Customer wants to know if we print another one, can we flip the negative over so the telephone poles will be behind the mountains?
    I have to tell my co-workers at the store that one!

  10. #110
    Mikami
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    Re: retail workers: tell us your stupid customers

    I've honestly been trying to black out the bad customers lately, although it hasn't been too bad outside of minor annoyances when people don't listen to you.

    Our photo machine was down for the morning and a tech was coming in. This couple comes in and wants it in an hour, I explain to them it will be longer than that but I could still have them done later. The husband is fine with it but the wife insists that she wants it in an hour.

    I wanted to apologize to her and tell her I'm sorry that the world doesn't work the way you want and you don't always get what you want.

    My co-worker made a comment that left me dumbfounded. We don't have a dark room for photo, but we have this dark bag, it's more like a small square tent. It is sealed by 2 zippers and there are sleeves you put your arm into that go all the way up you arm and are designed to pull outwards when you pull your arms out. I had to manually open a customers film casing, while I was doing this a customer came up to the counter so I took my arms out of the bag to assist them.

    My co-worker comes up to me and says 'How do you know there is no light getting into the bag?'

  11. #111
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    Re: retail workers: tell us your stupid customers

    I work at Dunkin' Donuts (You would be amazed at how many complete and utter fools come into this store).

    Girl: I want a caramel latte'.

    Me: Would you like that hot or iced?

    Girl: What's the difference.

    or.

    Guy: I would like 2 whoppers please,

    Me: Sir, i think you are at the wrong place. Burger King is down the road.

    or.

    Me: Hello Sir! Can i help you?

    Old Guy: HOLD ON A SECOND

    *Goes into bathroom*
    *I walk into backroom*

    Old Guy: That other guy who was just here was extremely rude i will be telling the manager.

    WTF?!

  12. #112
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    Re: retail workers: tell us your stupid customers

    I'm working the Black Friday opening shift (as Management) on the floor so I'm sure I will have some stories this time next week.

    I'm willing to bet I'ma gonna have a few stupid employee stories, too.

  13. #113
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    Re: retail workers: tell us your stupid customers

    I love when stupid customers complain about stupid shit or expect us to do their shopping/thinking for them.

    Or when they complain that they have been waiting too long and want to blame someone when they don't realize there are 5 other people waiting too, and have been waiting even longer than you.

    We usually talk shit about these customers behind their backs after they leave, and its something that happens very often.

    and please READ the fucking coupon before you use it, NO I WONT clip it out for you, and NO its not my job to read the paper for you!

    please be ready to check out when the time comes, not fucking stand there and beg me for discounts or coupons because your too fuckin lazy to find them yourself.

    and NO i wont tell you when something is going on sale. thats the fucking point is that your not supposed to know.

    I want to re-iterate that the worst customers are housewives who treat men like shit and are nothing but gold digging bitches.

    and dont expect me to have "inside information" about a product i get tired of this all the time. i want to tell people that my knowledge of the product is what is written on the packaging!

    you dont come into a store and buy eggs then ask the person stocking the shelf how to bake a cake!

  14. #114

    Re: retail workers: tell us your stupid customers

    All of you have my deepest sympathy. I've worked in wholesale most of my life. We have our share of idiots and assholes, but at least we already know which clients they are.

    One Saturday afternoon my niece and I went to the local 21 movie megaplex. We were about fifth or sixth in the concession line and of course they didn't have enough help working, so it was taking some time.

    Finally we moved up to the #2 spot, and the lady in front of us ordered three sodas and a tub of popcorn. As the sodas were filling, the clerk turned around and started shoveling popcorn in the bucket. The woman yelled, "No! No! Not that stuff. I want the fresh popcorn coming out of the kettle!"

    The look on that kid's face was priceless. He looked at the woman, almost like he was waiting to hear her say she was just kidding. After a couple of silent seconds went by, he said, "Ma'am this IS fresh popcorn. Besides, the kettle just started cooking." She told him, "No, I want make SURE it's fresh!"

    So the kid tops off her sodas and caps them, rings it up on the register and tells her the amount. She just stands there - not moving a muscle, waiting for her popcorn before she pays. The clerk repeats the total. And the lady makes makes a "harrrummph" noise as she reached into her purse. Once the clerk gives her the change, he steps back to the popcorn and waits for the popping to begin.

    At this point my niece nudged me and gave me her look that said, "I know you're about to go off on the lady and the clerk, but please don't. I'm a teenager and you'll embarrass me terribly." The kettle started popping so I put my tools of terror away. Soon the lady had her "fresh" popcorn and moved sideways to gather up her things, We stepped up to order our drinks - a large and a medium Coke.

    The clerk grabbed a cup and the ice scoop then stabbed the scoop into the unseen pile of ice. In a very emphasized manner I said, "No! No! I don't want that ice. I want the FRESH ice coming out of the ice maker. Be sure it Fresh ice!"

    His jaw dropped and he looked at me with a face that said "Oh no! Not another one." Under his breath the guy behind me said, "Oh. SHIT" I was smiling at the clerk and shaking my head no to let him know I was kidding. My niece turned and was shaking her head no at the line behind us, letting them know that I was kidding.

    Then we all started laughing. All of us except the lady with her fresh popcorn who sneered at me as she left the counter and walked away.

  15. #115
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    Re: retail workers: tell us your stupid customers

    Had this one girl come through this morning, about 3:00am, park beside our number 3 gas pump, and literally start chunking crap out her driver's side window of her car. Nevermind that we have trash cans by every single gas pump! This girl "litter"ally scatters trash all over the parking lot next to her car. If I hadn't come out there immediately, she would have left it. But I came out there right away. She apologized, told me she would pick everything up (which, to her credit, she did), and sarcastically explained to me that her sister had stolen her boyfriend.

    She did come inside to buy one of our mini palm-sized pecan pies, and a candy bar. I bought her a fountain drink on me. With that fountain drink, I hope I got through to her that not everyone in the world is out to screw her over. But her situation kinda sucks, too, so I can sympathize.

  16. #116
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    Re: retail workers: tell us your stupid customers

    One of the perks of working at my convenience store is that we get to bring our own music. As long as there's no cursing or sexually explicit lyrics (basically it has to be safe for little kids to hear, which I'm completely fine with) then basically, bring what you want.

    I have literally just about every genre, I think, of music out there - rock, 1 country song (Hard Workin' Man), orchestra (you haven't heard video game music until you've hear the Legend Of Zelda concerto medley), etc. And, at the risk of having tomatoes thrown at me, one of my bosses turned me on to a little bit of Lady Gaga. In short, a little bit of everything. I do usually have some Darude playing, because I *LOVE* Virtanen's work (and, not gonna lie - the man is friggin' sexy! )

    I don't play it loud, because I have a little MP3 hooked up to a small palmtop battery-operated speaker. Even at max volume, you can hear it, but it doesn't play so loud that it's an issue.

    Well, the order of songs that play on my MP3 player are Feel The Beat, and then Sandstorm, and then it repeats my whole Darude folder over again, starting with My Game.

    Well, Feel The Beat was playing, when this big tall dude walks in the door.

    The song happened to be up to the noticable cresendo at the 2:41 mark, and the man turns around and just stares at my MP3 player trying for the life of him to figure out why it's making that increasing pitch sound. He just stands there and gawks like it's the weirdest thing he's ever heard in his entire life. I just smile at him and politely say, "Sir, there's nothing wrong with the radio. That's part of the song." And he's like, "Oh..." When he sees that it does continue about 15 seconds later, he then goes on and starts looking for what he came in for. What I wanted to say: "No, you idiot, that's not a bomb about to go off. It's called Music. Might not be your cup of tea, but it is mine. So move on, because there's nothing to see here."

    About a minute later, it was on Sandstorm. This older woman comes in to pay for her gas, she writes a check, and I run it through our TeleCheck machine, like normal. Well, here come the guy, and he tries to ask me what I'm playing. (One of my biggest pet peeves is when someone interrupts me when I'm with another customer. It's not just rude to me - the employee, it's also rude to the customer I'm waiting on. Is it too much to ask to wait your damn turn? Then, I'll answer any question you want. You can ask me what kind of underwear I wear - boxers, by the way. Cotton cobalt-blue ones, the kind made from T-shirt fabric. Just all I ask is just wait your turn. Please.) Well I finish with the woman, and I answer, "It's called 'Sandstorm' by Villi Virtanen."

    Now when I say this, the music is up to the 2:20 mark in the video. When the music goes into that long held note at 2:27, and doesn't release it until 2:33, the woman blurts out, "It sounds like something got stuck in the sandstorm, and didn't wanna come out." I wanted to take offense but I had to laugh at that one.

  17. #117
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    Re: retail workers: tell us your stupid customers

    I work in a photo department, and most of the customers I come into contact with really aren't that bad. And I like helping out appreciative people. Makes me feel all good and stuff.

    That said, I think people must have been taking their stupid pills last night. In the last hour or so of my shift, I had two real gems.

    1. I'm doing the nightly shutdown procedures on our photo machines. I have gloves on, and am rinsing things off. A guy comes up to me and asks a question that irritates me to no end: "Do you work here?"

    Me: Yes, how can I help you? (What I want to say: "No, I'm just wearing this spiffy uniform and name-tag, and cleaning these machines because it's so much fun, dumb-dumb.")

    Him: Where are your drug testing kits?

    Me: Right in front of the pharmacy straight ahead.

    He goes over there and just stares blankly. I have togo over there and point out where they specifically are. He was about six inches away from them.

    And onto the other gem:

    The store is closed.The lights are out. I'm letting the cashier out, and waiting for the manager to come up to set the alarm. As I open the door, some chick comes up and tries to come in the store.

    Me: Store's closed. Sorry. (I was trying to be somewhat polite, meanwhile thinking how stupid can a person possibly be.)

    Her: Really? What time do you close?

    Me: 10:00. (The hours are posted right on the door. Two inches from her face.)

    I shut the door without giving her a chance to repy. My manger comes up and we augh over it. My ride was waiting right outside, and they toldme they laughed their ass off.
    Gay & Proud

  18. #118

    Re: retail workers: tell us your stupid customers

    i don't work retail but I stopped by an upscale/specialty grocery store in a neighborhood where everything is upscale. I wasn't in a particularly good mood that day but when I got to the checkout there was one that had just checked out and was standing talking to the one in front of me. She would find reasons to continue stand there to continue her conversation breaking a hundred dollar bill into to fives, asking for a paper towel. Finally I said, "Lady you are being rude. You are holding this line up when you could have been half way home by now. Please move on and socialize elsewhere." She said, "You can't talk to me this way." My response was, "I just did and it's going to get worse if you don't get the hell out of the way." I was expecting my car to blow up when I got in it!!

  19. #119
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    Re: retail workers: tell us your stupid customers

    ^This made think of a question for people who've worked at Walmart.

    The employees at my local Walmart are nice, polite and helpful. But, the customers are awful. Not just to the sales staff, but to other customers. Things like pushing a cart a full speed towards you, then acting all huffy when you don't or can't move and they have to turn a foot or so to get around you. They're just flat out rude most of the time.

    It seems to worse with Walmart shoppers than at other stores. Have any of you guys who work in retail noticed this.

  20. #120
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    Re: retail workers: tell us your stupid customers

    Years ago, when I worked at a book store:

    I was at the register. A very angry woman came up to the counter and demanded a manager. I called one for her. It took him a few minutes to get there, and she got increasingly angry. When he arrived (after a very short time, really) she slammed a copy of our store newsletter onto the counter, pointed to something and said, "Look at that! It is an outrage!" We both looked, and saw nothing outrageous. Finally the manager said, "I'm sorry ma'am, but I am not sure what you are talking about." She screamed at him, "There is a misspelled word!" He looked at her in astonishment for a moment, and then burst out laughing. She went away in a huff.

    Two I witnessed, both at a Subway:

    A women spent a long time arguing with the child behind the counter (I swear she could not have been older that 14) about being over-charged. She insisted that she had been over-charged by 11 cents. The poor kid showed her in every conceivable way that she was not a victim of this injustice, and that he bill was correct. A more experienced clerk might have just given her the 11 cents, but this kid had no idea what to do and seemed increasing scared as the woman got more and more belligerent. Finally, I said, "Look, if I give you whatever the hell it is you think you are owed, will you shut up and go away?" She looked at me, shocked. "Here's a whole quarter," I said, slamming it down on the counter. "No get out of my way." She did, and took the quarter.

    I was in line at a Subway behind a black woman (this is relevant) and her two kids. Her bill came to $20.37. She had a twenty, but could not find any change. The man behind the counter said told her that a credit card would work. "My husband has the card and is getting gas next door" she said. "He will be here in a minute. I am really sorry" I happened to have 37 cents in my pocket, and gave it to her saying, "Here. You are welcome to it." She thanked me profusely and paid for her food.

    The man behind me in line said to me, "You shouldn't feed the n*****s. They will just keep coming back." Everyone looked at him in stunned silence. After a few seconds, the guy behind the counter said simply, "Get out".

    Sputtering in outrage, our hero said, "You can't talk to me that way! I am a customer. Let me see the manager."

    "I am the manager", the man said. He then handed the man a customer comment card and said, "If you would like to complain, I am sure my Jewish district manager or my black regional manager would be happy to talk to you. Leave now, or I will call the police."

    Bad enough this slug said what he said at all, but he said it in front of children.

  21. #121
    Huntneo(PT)
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    Re: retail workers: tell us your stupid customers

    Lots of interesting, fun, and downright sad reads here, guys!


    Quote Originally Posted by jdcnow View Post
    Had this one girl come through this morning, about 3:00am, park beside our number 3 gas pump, and literally start chunking crap out her driver's side window of her car. Nevermind that we have trash cans by every single gas pump! This girl "litter"ally scatters trash all over the parking lot next to her car. If I hadn't come out there immediately, she would have left it. But I came out there right away. She apologized, told me she would pick everything up (which, to her credit, she did), and sarcastically explained to me that her sister had stolen her boyfriend.

    She did come inside to buy one of our mini palm-sized pecan pies, and a candy bar. I bought her a fountain drink on me. With that fountain drink, I hope I got through to her that not everyone in the world is out to screw her over. But her situation kinda sucks, too, so I can sympathize.

    Awww...that was sweet of you to do.

    And I liked your play on words with 'litter'ally...



    Quote Originally Posted by Zaphod View Post
    The man behind me in line said to me, "You shouldn't feed the n*****s. They will just keep coming back." Everyone looked at him in stunned silence. After a few seconds, the guy behind the counter said simply, "Get out".

    Sputtering in outrage, our hero said, "You can't talk to me that way! I am a customer. Let me see the manager."

    "I am the manager", the man said. He then handed the man a customer comment card and said, "If you would like to complain, I am sure my Jewish district manager or my black regional manager would be happy to talk to you. Leave now, or I will call the police."

    Bad enough this slug said what he said at all, but he said it in front of children.
    Disgusting.

    I'm glad the manager handled him accordingly.

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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by Zaphod View Post
    I was in line at a Subway behind a black woman (this is relevant) and her two kids. Her bill came to $20.37. She had a twenty, but could not find any change. The man behind the counter said told her that a credit card would work. "My husband has the card and is getting gas next door" she said. "He will be here in a minute. I am really sorry" I happened to have 37 cents in my pocket, and gave it to her saying, "Here. You are welcome to it." She thanked me profusely and paid for her food.

    The man behind me in line said to me, "You shouldn't feed the n*****s. They will just keep coming back." Everyone looked at him in stunned silence. After a few seconds, the guy behind the counter said simply, "Get out".

    Sputtering in outrage, our hero said, "You can't talk to me that way! I am a customer. Let me see the manager."

    "I am the manager", the man said. He then handed the man a customer comment card and said, "If you would like to complain, I am sure my Jewish district manager or my black regional manager would be happy to talk to you. Leave now, or I will call the police."

    Bad enough this slug said what he said at all, but he said it in front of children.
    Hmm, didn't know Rush Limbaugh ate at Subway.

    Seriously though, kudos to the manager. He was a heck of a lot nicer than I would have been. I would have gone thermal on the guy.

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    Re: retail workers: tell us your stupid customers

    I work at a pizza place & a multiple daily complaint is the prices, wth do you want me 2 do about it?? I dont make the prices and i cant do anything to change them

    another thing that peeves me is when people want you to bring them silverware & drinks & what not, you go up to a counter & order your food & when it is up ill bring it out, thats all I have to do I am not going to bring you silverware & fill up your drink (which is all in the same area)

    when they get plates for their pizza & goto the salad bar and fill up the plate or get a one trip and make it an all you can eat

    the amount of napkins people use is ridiculous & makes me wanna cry

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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by evanrick View Post
    Ok so quite often where i work we have photo processing (the customers call it 1-hour but nowhere does it say we will have it done in 1 hour). i love when they say stuff like "can i come back for it later?" (meaning their pictures). this implies somehow we are holding their pictures hostage or something. its truly a stupid question when ask if you can have your product when its finished. its like asking if you can drink water out of the water fountain, that's what its there for!! i feel like saying "yes you can come back for it later, unless our store is destroyed by fire"
    Silly retail worker, I think what your customers are really doing is politely asking you, "Will my photos be ready in an hour for me to pick up?"

    It's amazing what people misconstrue and then make fun of others for it. -.-

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    JUB Addict evanrick's Avatar
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by resonance View Post
    Silly retail worker, I think what your customers are really doing is politely asking you, "Will my photos be ready in an hour for me to pick up?"

    It's amazing what people misconstrue and then make fun of others for it. -.-
    why cant people just say that then? because asking if they can come back later is a very puzzling question. and why would they think it only takes an hour?

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    Re: retail workers: tell us your stupid customers

    Good morning all! Do you remember back in post number 74 in this thread, me telling you all about the rude ex-classmate who wanted lottery tickets and I couldn't sell them to her? She's baaa-aaack!

    So, earlier this morning, I'm up at the registers while she comes in. I greet her the same way I'd greet anyone else: with a smile and a "Hi, how are y'all?!" She cuts me the dirtiest go-to-hell look she could. In my mind, I take that as my cue to dig my heels in. So dig I do.

    This older woman she was with (the older woman was in the store first) meets her up at the registers. The older woman asks for a Swisher Sweet cigarillo. Well, we're out of Swishers until Monday morning when the truck comes. I offer the older woman any of the flavored cigarillos we have - strawberry, peach or grape. I come up to the register with a strawberry one and a pack of KOOL shorts, and the older woman tells the girl what I said, that we're out of the plain Swishers.

    This girl literally jumps up and down and shouts, "Y'ALL DON'T NEVER HAVE NO SHIT!!! " I would say she acted like a 3-year-old, but frankly, I've seen plenty of 3-year-olds in my day that were FAR better behaved than this girl. When I have customers go off on me, I try to let the part of me that thinks it's funny take over. So I just smile at them both. While the girl continues her tirade, "THEY DON'T NEVER DO DEY (they) JOBS RIGHT!" Then the girl proceeds to trash talk about me to the woman as if I'm not even there. And I'm standing behind the counter, right in front of them both. Literally about 4 feet away from them. And I just smile.

    She starts telling the older woman that she found out something I said about her, and just starts trash talking me, literally pulling allegations against me out of her ass. The only thing I've said against her was what I said on this thread, back in post number 74. And what I said in post 74 can be verified by viewing the security camera footage from that night. (We record both audio and video. You can hear what people are saying, and when they said it.) The fact that I said in post 74, that she was arrested on animal cruelty, that is verifiable by both police reports and by the local town newspaper. If I have said anything against this girl, it isn't anything that either can't be proven with documentable evidence or it isn't anything that is not already public knowledge about her. And since JUB is a gay porn site that just happens to have a fabulous message board, I doubt she's even been by here to even see post 74.

    But I just smile, ring them up, and send them on their way. I then follow them back outside the store and continue scrubbing the front sidewalk with my deck broom, paying them no attention, and showing her that she's not worth my time. (Although, I will say that in some parallel alternate universe somewhere, I probably did throw that pack of KOOL cigarettes at her.) When dealing with difficult or rude customers, I follow the Golden Rule with a twist:

    I choose to show class to people who show their ass.

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    Re: retail workers: tell us your stupid customers

    Love this one from NotAlwaysRight.

    "Navy Seal's Fate Is Sealed"
    (The restaurant is near a Navy base and thus, sometimes, sailors and officers off-duty come to eat. A man and his girlfriend come in. They haven’t reserved a table, were rude and snotty with my co-workers, complained a lot about the food and talked loudly and sometimes mocked the other customers. My manager decides that enough is enough when the man lit a cigarette after requesting his bill.)

    Manager: “Sir, you can’t smoke here.”

    Customer: “Yes I can.”

    Manager: “Sir, you’re in a smoke-free zone. Either go away or put out this cigarette.”

    (The customer gets up. He’s clearly taller and larger than the manager and glances at him.)

    Customer: “Buddy, listen. I’m a Navy’s lieutenant, so I’m not going to take crap from civvies. Just shut up and let me smoke.”

    (At this point, I decide to call the police when I notice another customer with his family getting up and going straight to the troublemaker.)

    Customer #2: “Did I hear you’re in the Navy?”

    Customer: “Yeah, so?”

    Customer #2: “You work at the base here?”

    Customer: “What? Get the f*** out, you d*** civvie!”

    Customer #2: “You know [name]?”

    Customer: “Who the f*** are you and what the f*** do you want?”

    Customer #2: “Do you know [name]?”

    Customer: “[name] is my superior!”

    Customer #2: “Well, I’m HIS superior, and as soon as I’m out of here, I’ll make sure he lights your a** up.”

    (The second customer pulls out a military ID and shows it to him. The troublemaking customer goes white, apologizes profusely to the manager and the customer, pays his bill and storms off with his girl WHILE SOBBING. Turns out the man showed him his military ID, and he’s a Navy’s rear-admiral. Needless to say, we gave a huge discount to the officer.)

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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by evanrick View Post
    why cant people just say that then? because asking if they can come back later is a very puzzling question. and why would they think it only takes an hour?
    Asking, "Will my photos be ready in an hour?", makes it seem like they think you're lazy for doubting you'd have their photos ready later in the day in the first place.

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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by evanrick View Post
    retail workers: tell us your stupid customers

    Ok so quite often where i work we have photo processing (the customers call it 1-hour but nowhere does it say we will have it done in 1 hour). i love when they say stuff like "can i come back for it later?" (meaning their pictures). this implies somehow we are holding their pictures hostage or something. its truly a stupid question when ask if you can have your product when its finished. its like asking if you can drink water out of the water fountain, that's what its there for!! i feel like saying "yes you can come back for it later, unless our store is destroyed by fire"

    also when people are buying things that dont have a price tag or are missing a barcode, they often say "that means its free!". i love saying back to them "ive never heard that one before!"

    i sure i will think of more later, but does anyone else have stupid customer stories they want to share?
    umm
    1/ some retail workers insist on come back 1 hour later.
    Its an internal/secret policy so customers have to look around for other things
    Example: chemists getting a prescribe tablets ... why 1 hour later ?
    It only take them 10 minutes max.

    2/ "that means its free!" is a joke from customers and you get annoyed ??

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    Re: retail workers: tell us your stupid customers

    "Where in the fuck is your Margrine?"

    I'm like....you see this "butter" here?



    Everything ELSE IS MARGINE!

    You touch me like you know me!

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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by CGHJ View Post
    My first job was at a camera store. It's been a long time, but there are customers I'll never forget.

    A) Husband and wife come in. Their camera's broken. It's an SLR, the old kind with film and a metal shutter. What's wrong with it? They open the back and point at the metal shutter, which is obviously in the way of taking pictures since it's blocking the light between the lens and the film. To illustrate, the wife jams her finger into the delicate metal blades of the shutter, bending them at least a centimeter inward and rendering the camera instantly useless. I say, "Well now it IS broken," and submit it for repair just like they originally wanted (but didn't need).

    b) Customer comes in, lays a photo on the counter. It's a beautiful shot of some mountains, marred only by a set of obnoxious telephone poles in the foreground. Customer wants to know if we print another one, can we flip the negative over so the telephone poles will be behind the mountains?

    c) Numerous, freakishly numerous customers come in: "I can't get the film out of this camera." So you take it in the back to the 'darkroom' (really the employee bathroom), open it up and guess what there's no film in there. Customer: "You asshole, what did you do with my film?!?!?!?!"
    thanks for the laugh about a) b) and c)

  32. #132
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by syoBsUtsuJ View Post
    One woman flat-out told me, "You're in the customer service business ... service me, bitch."
    LOL! That's great...

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    Re: retail workers: tell us your stupid customers

    Unlocking the doors this morning, customers are waiting.

    Customer at one door inquires 'Are you Open??'

    (No, darling, I'm just unlocking the doors for the shoplifters. Paying customers must wait an hour...)

    Customer at another door asks me 'Are you having a Sale?' while I'm standing next to a sign 2 feet wide and 6 feet tall announcing today's Sale.

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    Re: retail workers: tell us your stupid customers

    ^^ Thanks, Yooper. I needed that.

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    Re: retail workers: tell us your stupid customers

    We have to answer our phone by the 4th ring. It's pretty annoying when I'm in the middle of the store and I have to pretty much run to the front, answer the phone and get 'What are you hours?'. Even though when you call our store number there is an option for the store hours.

    ---
    Unfortunately this is the time year where scams/thieves like to come out and play. We need to have Photo ID for Money Orders. This guy wanted a $300 MO and I told him he needed his ID. He went outside and got it, I only glance at it because I have to put in the info on the machine anyway. As I'm doing it, I look at the expiration date and I'm like 'Uh, yeah this ID expired 6 years ago, sorry can't do it'. Of course he left and didn't come back.

    ---
    It was my day off and a co-worker texted me and asked if I could come in that day. It was after a 6 day week and didn't want to so I said 'No, I cannot. Sorry'. Get another one from the same person 'Not even at 10?' What part of 'No' did you not get? wtf.

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    Re: retail workers: tell us your stupid customers

    I work in a produce department at the supermarket.

    Today this customer came in wanting to get some garlic. We were out of stock, have been for a few days, its unavailable or something. Anyway when I tell her that we don't have any she got into this big speech about how it's all mind control and we have items in stock for a while and people buy them and get used to them and then we take them away just to mess with their minds....

    I admit I found her theory funny at first but 5 minutes of her listen to this crap just made me want to shiv her.
    Regrets are for people who stop on the ground.
    I'm heading for the stars.

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    Re: retail workers: tell us your stupid customers

    Believe me, Kester, I get that speech all the time at my store. In fact, people who complain like that woman don't realize (or care) just how little control we actually have over what comes in.

    We just had a reset of our snuff/cigar shelf at my store. You'd be shocked at the grown men who pitch the biggest, most childish hissy fits, because we're not going to carry their snuff anymore. I always love it when they ask, "Well, why not?!" As if the vendors and higher-ups are actually going to explain to us why they make the decisions about what to carry and what not to carry.

    Our job is not to ask why. Our job is to say, "Do you want it, or not?"

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    Re: retail workers: tell us your stupid customers



    How about a stupid work colleague story just for fun?

    I'm technically in charge of store supplies (amongst about a million other things) but only being in the job for two months I really haven't had time to review everything that is available for the various departments for salesfolk to wrap up the treasures the customers buy.

    I get a call from a Department manager asking me for 'shirt boxes.'

    Now, we've got a supply of about 16 different size boxes. All of them are stored around the building wherever we can stash them (I just counted, we've got over 50 different 'stockrooms' of various sizes running from broom closet sized to cavernous dumps). All of the boxes in them are organized by measurements...15x9x2; 12x12x4; 19x14x3; and so on.

    I ask the guy what SIZE shirt box he wants. He tells me he doesn't know, he just wants 'shirt boxes.' I try to explain to him I need to know what SIZE he needs. This conversation goes on for several minutes, quite unsuccessfully.

    Somehow we got cut off (I learned my digital wireless phone shuts itself off when flying across a room ).

    I retrieve a list of all the box sizes we own and find the guy. I explain to him this is the only 'list' of boxes we have, and what size off the list he would like.

    He looks at the list and says that none of those are 'shirt boxes' and asks for a different size that's NOT ON THE LIST.

    I tell him he can have anything ON the list but it will be impossible to get him a different size BECAUSE THEY DON'T EXIST (an expletive may have been used by this point, I'm not sure, because I sure was THINKING it at the time).

    Finally, I take him to his main cash register stand and ask him to show me what size box he wants. He selects one and hands it to me, and says this is the size he wants.

    It is the most common box size we use (15x9x2).

    I show him the two cases of one hundred and fifty 15x9x2 boxes I took to his stand not an hour earlier. I then show him the pile of 18 CASES of the damn boxes, clearly labeled with the '15x9x2' label within 50 feet of his stand. I asked if he wanted more...which he replied to 'well, if you would have told me you had this many shirt boxes I wouldn't have bothered you.'

    Nowhere, not on the box, the cases they come in, the order forms, the computer supply list, nowhere does this say 'shirt box.'
    Last edited by Yooper; November 25th, 2010 at 01:17 AM. Reason: Holy crap! I didn't realize we had 50 stockrooms!

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    Re: retail workers: tell us your stupid customers

    So today is kinda a big shopping day, but of course Friday will be bigger.

    I had 3 different people "wave" at me from 20,30,40+ feet away.
    Thats 3 more than I normally have.

    I swear people get ruder and stupider when the rush is on. So many sheeple, so little patience.

    Oh then I had some lady "shopping" using our checkout counter as her shopping kart. I wanted to slap her across the room because she left to find coupons and other stuff to buy! What is with people?

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    Re: retail workers: tell us your stupid customers

    One of my favorite regulars at my convenience store is a guy who works for Dollar General. When he comes in, and if I'm not busy, we always like to bullshit and joke with each other while he pours his coffee. I looked at him Monday morning and asked him, "So have you had enough of Christmas, yet?" You should have seen the go-to-hell look he cut me.

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    Re: retail workers: tell us your stupid customers

    Hey, Yooper, evanrick, Mikami, or anyone else, any whoppers you'd care to share from either Black Friday, over the weekend, or earlier this week?

  42. #142
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    Re: retail workers: tell us your stupid customers

    I didn't have work on Black Friday (thank god) but either way our store isn't a big store so we don't get crazy. I don't work in any of the bigger retail stores.

    Today was more of a Manager thing. This lady called for a holiday product, I looked in the aisle and didn't see it at all. I asked my supervisor and he didn't see it either, so he asked the Manager. He told us we didn't get it in at all this year. I picked up the phone and told this lady we didn't get it in.

    Ten Minutes later my supervisor walks up and tells me that the Manager told him to tell me not to tell the customer that and he's only allowed to do so. I'm thinking to myself 'seriously?' I'm supposed to basically lie to the customer and make them believe that there is a chance that we could get the product and waste their time?

    That makes no sense and is stupid on every level.

  43. #143
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by texpatriot View Post
    "Where in the fuck is your Margrine?"
    You should have responded..... "So, what are you using it for, a lubricant?"

  44. #144
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    Re: retail workers: tell us your stupid customers

    Actually, my Black Friday experience was relatively plesant, all things considered. I went to WallyWorld for the $198 laptops, which is what I'm on, right now.

    The line for the laptops was at the backside of aisle 11 in grocery, next to the open coolers where they keep the shredded cheese, and dear God, was it cold. We made the best of it, though. We sat either in lawn chairs, on top of stacks of overturned mop buckets (we were on the cleaning supplies aisle), or on stable cases of laundry detergent bottles or bleach bottles. It was a good time shooting the bull, playing cards and basically camping out indoors.

    When it to 5:00am, things went very orderly. We were handed tickets, 1 for each laptop we intended to buy. I got my two, and got the hell out of dodge. But you should have seen the ugly looks and evil stares I got from people who didn't stand in line and paid their dues like I did.

    (Woo-hoo, 900th post! 100 more to 1,000. )

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    Re: retail workers: tell us your stupid customers

    no i didnt work "black friday" in the sense that most stores open early that day, i dont work that early.

    however i did tell two ugly bitches 'one at a time' because they were both talking over each other and to me at the same time.

    under normal circumstances, that might be rude of me, but im pretty sure they knew they were being rude so didnt say anything.

    if you can imagine bad customer habits, like not bringing coupons WITH THEM to the register, expecting me to find them, make everyone wait for them...those habits get worse this time of year. people are much less considerate, and so beholden to the idea that you have to get yours before its all gone drives me nuts.


    Please people, be prepared to leave the store when you need to pay, not dig through your purse or shove newspapers and gift cards in my face expecing me to know what you want.

    i also had one gentleman tell me that one of our stores was sold out of a particular product. this was one of those products that we would sell out of quickly on Friday morning for all those black Friday sales.

    he then asked me if i had it. i told him i don't...and even if i did...i couldn't sell it to him for the Friday morning price. he then asked me to check to see if any of our other stores had the product. i said i could, but for some reason i don't think he understood that they wouldn't sell it to him for that price either.

    this exchange lasted for a few minutes, but this gentleman, for some reason, thought that he was entitled to that product at a huge discount, just because he was at some other store when the product WAS on sale at a huge discount.

    remember, customers have absolutely no proof to back up anything they say.

    sometimes, you can take customers at their word, but believe me, there are many many more who will lie to you, give you huge sap stories about their dead grandma, just to get a bargain.

    anyways...just remember that working in retail ruins the holidays for many people, and this is why.

    I know its horrible as i am supposed to be nice, but my motto is, this is not the fucking hilton hotel. we do not have valet parking for your lazy ass, there is no room service, its not my job to shop for you.

  46. #146
    Mikami
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    Re: retail workers: tell us your stupid customers

    [ame]http://www.youtube.com/watch?v=EX3XzN5IW6I[/ame]

    Thought this video fit the thread.

  47. #147

    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by Telstra View Post
    It only take them 10 minutes max.
    10 minutes for yours, 10 minutes for mine, 10 minutes for every other script they get in a day (hundreds a day from what my friend, a pharmacy tech, tells me). do you think your script gets pushed to the front of the line just because it is the newest one?

    not to mention checking with insurance companies to make sure everything is still valid and up-to-date, as well as checking drug interactions, THEN filling the script

    so yeah, 10 minutes

  48. #148
    Slut
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    Re: retail workers: tell us your stupid customers

    When I worked in retail there was always a customer who would complain about having to wait in a line when there were other places to pay for your items you wanted to purchase.

    I also saw one woman take razors off the shelf and start using them to shave her legs in public.

  49. #149
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    Re: retail workers: tell us your stupid customers

    Guest: Why was the music in the mall so loud? Who are you catering to? You know there aren't just teenagers in the mall!

    Me: I'm very sorry about that, I was just working with Security to get the volume turned down, it was pretty loud over here, too.

    Guest: And now we can't hear it all! Do you think we're all deaf?

    Me: *having realized there's nothing I could say to appease this woman, I just stood there with a look of stony silence*

    Guest: *spewing more bullshit*

    Me: *stony silence*

    Guest: *begins to walk away while continuing to bitch*

    Me: *stony silence*

    Guest: *continues to walk away, turns back to look at me*

    Me: *stony silence*

    Guest: *leaves*

    =========================
    Guest: Is this were I can get a bus pass?

    Me: No, you'll have to head to the Transit Office to get one.

    Guest: Because I bought one and it's not working anymore (our city has electronic bus passes)

    Me: That sucks. The Transit Office is pretty close by so they can help you with that.

    Guest: So there's nothing you can do?

    Me: No. We're a shopping mall, not the city transit. For problems with city transit, you have to go to the transit office.

    ==========================
    Guest: Who designed this mall?

    Me: I have no idea. It was built before I was born.

    Guest: Who's idea was it to put steps that are too high out in the parkade to get into the mall?!

    Me: No clue.

    Guest: Well I think somebody should do something about that.

    Me: Cool.
    you are at the top of my lungs ♥

  50. #150
    IntoxicatedwithHunkiness
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by Royal Heart View Post
    Guest: Who designed this mall?
    ^For some reason this made me at 2:30 in the morning....

    I'm just now reading this thread... I'll have to add to it when I'm awake.



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