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  1. #51
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    jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by huntneo View Post
    Too bad they didn't get any pictures.
    Rrrrriiiight, lol. Wished I'd been there.

    Here's another story of my mom's, and, instead 'stupid customers', file this one under 'stupid retailers'...

    When Walmart went to all uniforms from the old "khaki, good conditioned T-shirt-from home, and blue vest" combination, we knew that it would right away be a recipe for trouble, namely, shoplifters.

    At the Walmarts where employee turnover was high, especially on the graveyard shift, everybody knew that any idiot could walk in wearing a navy blue shirt and beige khakis, claim they 'accidentally' left their name badge at home, and they're taking that new VIZIO top-of-the-line $1,500 High-Def widescreen television set out for a customer; when in reality, they were really 5-finger-discounting that new VIZIO top-of-the-line $1,500 High-Def widescreen television set. Here's the thing: this ACTUALLY happened at my mom's store. Repeatedly. Before management wised up to what was really going on.

    They made away with several high-dollar $$$ TVs, several desktop PCs, stereo equipment. They basically robbed the store blind for like 2 weeks straight, right after Bentonville institued the new uniform policy.

  2. #52
    Mikami
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    Re: retail workers: tell us your stupid customers

    Think I posted about this before?

    But this is another case of a complete jerk off rather then a stupid customer.

    He comes up to the empty counter next to mine and puts his stuff down. I say 'I'm at this register', I thought he didn't hear me but he was just ignoring me. I said it again and he said 'I heard you but I want to be rung up over here'. Then told me that I had to go over there to get the money and product if I wanted to ring his stuff up, I did so the situation wouldn't get worse.

    After buying stuff he went to grab more stuff and this time came to my register and started to say how I should have rang him there, blah, blah. I ignored it and didn't say anything.

    This guy was in a few times, another time he yelled at a new Cashier when he was explaining either a coupon or a donation. The dude was a bully type, piece of shit. I haven't seen him since. I remember one of the Manager saying that if the guy came in again and did the same thing he'd tell him not to come back again, I can only assume that is what happened.

    There are some stupid little things my company does in their ads and stuff. But I'd rather not post them because I don't want to give away where I work. But it isn't always the customers!

  3. #53
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    Re: retail workers: tell us your stupid customers

    This Thanksgiving 2010 will mark my 9th year in retail. Over these past 9 years, I'd have to say my favorite job was as a Christmas-season phone order representative for a mail-order bakery. I loved getting all kinds of calls and meeting fine folks from all across the country. Hopefully my situation works out to where I can go back to work for them this season.

    Well, like every other retail establishment, we did have our fair share of crank-yankers to have to deal with.

    I'll never forget this one woman from Chicago who called in. Her sister ordered an apple-cinnamon pecan cake from us. The sister didn't want it, so she gave it to the caller. The caller didn't want it. So the caller calls us and tells us the situation, and can she get her money back. We look up the transaction to find that it was paid for with the caller's sister's credit card, and that it was purchased on the sister's account with us. So the sister would be the person who would need to contact us, since it's officially the sister's money that paid for the cake.

    Well, we tell the caller this, and of course, she raises a stink (both women live at the same address). So we put her on hold while we talk with our superiors to see if there's any recourse for the caller, and if she really will have to have her sister to contact us to get the money back.

    After our supervisor decide to get on the phone and deal with the caller herself, the caller confesses to the supervisor that the apple-cinnamon pecan cake they want a refund on...is the very cake the caller is sitting down at the kitchen table eating on!!! Right this minute, while she's on the phone with us. Cue the Benny Hill music!

  4. #54
    Mikami
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    Re: retail workers: tell us your stupid customers

    I would have to say my favorite job was working in a kennel at a pet store. I know it's clearly not the best place for puppies/dogs, etc. Also it was a dirty job, but I honestly miss taking care of them and being able to walk in there without having to deal with shitty customers.

    Shitty Puppies or Shitty Customers? Puppies for 100 please.

    Although it was annoying telling people to not knock on the glass when there are signs all over the store telling people not to knock on the glass.

    There was also a lady came in and returned the dog. Yep. Dog wasn't sick or anything. Lady brings in the dog and tells the Manager that she doesn't want the dog because it's shitting all over her carpet. Manager asks 'Have you been taking him out?' Customer 'No.' He mainly took the dog back because the dog clearly had a bad owner who shouldn't have animals.

  5. #55
    Huntneo(PT)
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    Re: retail workers: tell us your stupid customers

    I give you guys lots of props for being able to work in retail! I couldn't and would never do it. I don't have the patience.

    So a round of drinks for the retail workers!

    You guys have my respect.

  6. #56
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    Re: retail workers: tell us your stupid customers

    Mikami, I think I have a winner for ya'

    File this one under both stupid and racist.

    I, myself, used to be an employee of one of the regional Walmarts here, back when that particular location was an old-fashioned Walmart department store, before it was converted to a Supercenter.

    Well, my old front checkouts head-supervisor told me this one story:

    One night she and one of the assistant managers were coming from the back offices, up past the layaway desk, when they had to step in on a situation at the layaway desk. This black male customer complained to the checkouts supervisor and the assistant manager that the layaway cashier was being racist, because she couldn't find him the big empty box he asked the layaway cashier for.

    The assistant manager (who was the highest-ranked of the three) went upstairs to the balcony above our stockroom, where all the layaways were kept. He couldn't find any empty boxes either - they had all been baled and recycled.

    So the angry idiot customer halls off and says essentially "You're all racists!", and stormed off. The assistant manager, the front checkouts supervisor, and the layaway cashier all looked at each other, and started laughing hysterically: The layaway cashier was a white girl married to a black guy with mixed-race kids (a boy and a girl) whom the black guy fathered. Everybody who worked in the store knew this. This girl is the last person who should be called a racist.

    [In a mocking tone: ] But they're E-VILLE RACIST white folks!, simply because I can't get my box. Nah, nah, nah.

    Living proof that common sense isn't common anymore.

  7. #57
    JohannBessler
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    Re: retail workers: tell us your stupid customers

    ^That happened to a lady friend of mine, who was dating a black guy at the time.

    The older woman asked,"Why aren't you waiting on me? Are you prejudiced or something?" (The simple fact is that we were swamped.)

    Not too long after she said that, the boyfriend came to visit her; after a couple of minutes of conversation, they kissed "goodbye" right in front of the woman.

    My lady friend said to herself, loud enough for everybody to hear, "I guess I'm not prejudiced."

    The woman customer looked like a ridiculous fool.

    Sometimes, folks, we all reach erroneous conclusions. We aren't necessarily being treated like crap because we're black or gay or whatever. For that reason, I never allow myself that excuse unless there's absolutely no other possible explanation.

  8. #58
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by huntneo View Post
    I give you guys lots of props for being able to work in retail! I couldn't and would never do it. I don't have the patience.

    So a round of drinks for the retail workers!

    You guys have my respect.
    Thanks, huntneo. Sometimes, it's literally all we can do to have to deal with this crap with a straight face.

    One more story from the bakery:

    The one year we decide to switch from UPS to DHL for express shipping this happens. We dread the feared "last call of the day" because, even if the bosses had called quitting time, if you were on a call, customers came first. Which is reasonable, from a business standpoint. But still, no one likes to get the last call. Sure enough it was my unlucky day, one time. But it was not a customer, it was the DHL delivery driver.

    One of our customers had ordered a cheesecake. Because cheesecakes are highly perishable, we pack them in dry ice and express ship them at our (the bakery's) expense and at no charge to the customer. Monday, Tuesday, and Wednesday morning orders will be immediately rush-shipped out to be received by the customer on either Wednesday, Thursday, or Friday of the same week. Wednesday afternoon, Thursday, and Friday orders will be processed that Monday, and shipped out that Monday afternoon, to be received later that same week.

    Well this woman delivery driver wants us to find this address (is DHL too cheap to spring for GPS? Just sayin'...) for her. Well it's supposed to go to a small country town whose name I won't mention, about 100+ miles southeast of metro Los Angeles. Well, after - I kid you not - 30 minutes of trying to find this customer's address - it's literally out on a county road out in the middle of the bareback desert - we finally find the customers address.

    The DHL driver asks how far is it, because she's at a convenience store in West Hollywood asking for directions. After I go through a detailed explanation of how to get there, she realizes that it's too far for her to drive because it's late-afternoon/early evening on a Friday night. So this dame literally tells me that the cheesecake is going to sit in the local DHL warehouse all weekend, and they'll deliver it first thing Monday, and promptly hangs up. The cheesecake will be ruined by Monday morning.

    So we pull the customer's order, refund it, and put in an order to whip up a fresh cheesecake Monday morning and overnight it via UPS. We happily stuck DHL with the bill for the whole fiasco. They had to pay back the money we refunded the customer, they had owed us a penalty because the customer's order didn't get to them on time, and we also sent them the bill that UPS sent us for the overnight shipping. Inside that cheesecake package we also sent an apology letter to the customer explaining what happened and who dropped the ball, and we also tagged along a $25 gift certificate. DHL paid for all that, too.

    As you can imagine, after so many cases like this, where DHL kept dropping the ball time and again, we switched back to UPS, the following Christmas season.

  9. #59
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    Re: retail workers: tell us your stupid customers

    I'm literally going to link some Benny Hill music for this story because I think you'll need it.


    This happened yesterday morning at the convenience store I work at. I found out about it when I went up to by a candy bar, and the assistant manager took me into the back office to pull up the security cameras. It's a good thing she did: if I hadn't seen it with my own eyes, I wouldn't have believed it.

    This story is living proof that although some people can read, they honestly don't believe the rules actually apply to them.

    We are an Exxon station with 8 gas pumps in front of our building with 2 more on the east side that are built to handle 18-wheelers. Now our first two pumps on the west side, pumps 1 & 2 are equipped to give diesel fuel. All 10 of our pumps are the standard blue Exxon ones that allow you to pay at the pump with your choice of credit, debit or Speedpass.

    I mention pumps 1 & 2, because with that particular gas pump, on both sides (one and two), the electronic screens are bleached out to where you can't read what's on the screen to complete the transaction. You can stick your card in there, but you can't see which of the buttons on the side of the screen is credit and which one is debit. And if it is debit, you can't see when the screen asks you for a PIN number, or anything.

    Because we've had too many issues with people thinking their card went through when it really didn't. Then they get gas, which they never really paid for, even though they thought they did. Then we're stuck with a drive-off which looks bad on us. So we've put signs on both sides of the pumps that say something to the effect of, that the 'pay-at-the-pump' ability is out of order, and that you must come inside to pay, and that we apologize for the inconvenience. This is the sign that we have scotch taped over the screens at both 1 and 2.

    So this man comes in, pulls his truck up to pump 1. We have him on camera pulling our paper sign off the electronic screen, stopping to actually take time and read what the sign said. He then sits the sign on top of the gas pump, and then - I kid you not - WHIPS OUT HIS CREDIT CARD!!! Nice.

    When it doesn't work, he hits the help button on the keypad, calling for us. The assistant manager is standing inside watching the whole thing. When she hears his help call from the cash register, she goes out there and tells him the exact same thing the sign said.

    He then goes around to another pump and gets his gas.

  10. #60
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    Re: retail workers: tell us your stupid customers

    lmao!!!! ^^^
    Dorothy: Look, fluffhead. Why should I deny being in denial? I never said I was in denial, YOU are the one who said I was in denial, and don't you deny it.

  11. #61
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    Re: retail workers: tell us your stupid customers

    relting to the smokes like someone else mentioned, I also hate when people aren't specific. Example

    Can I get a Player's Rich?
    --By default this gets him a 25 pack regular size
    No I wanted King Size
    --So I grab a 25 pack of King Size
    No one of the fucking pouch packs (20), jesus don't you know how to do your job?

    I do.. but If you're not gonna ask for what you actually want, I'm not gonna be able to get it.

  12. #62
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    Re: retail workers: tell us your stupid customers

    File this one under "Lazy People Make Me Tired".

    Up at my convenience store, water and air (for your car and tires) are free. The machine is on the backside of our building on the northwest side. You do, however, have to come in and tell us, so that we can use our remote to activate the machine.

    Now most folks will walk in and say, "Hey, could you turn on the air for me?" And we're always happy to do so. We'll watch them to see what vehicle they get into and pull around back, then we'll hit the button on the remote. But here's the thing: It is only exactly 60 regular-sized footsteps from our front door to the air machine out back - I counted them, one day.

    Do you know we will literally have some people who are literally footsteps away from us actually call us up on their cell phones using up their airtime, just to ask us to turn on the air for them? These are not people in a wheelchair or on crutches, or have some other genuine special need that they cannot walk the 60 footsteps to come tell us. These are regular able-bodied people like you and me. And heaven forbid they should break a sweat walking around a small building the size of the average house.

  13. #63
    Mikami
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    Re: retail workers: tell us your stupid customers

    People have actually been pretty good lately in my store, which is surprising since it's getting busier. But sometimes people work on the floor and ring, so obviously when the person running the register is on the floor there needs a means to get their attention, which is the Bell.

    I won't have to tell you what people do after I explain what the sign says by the bell. "Please ring once'. Yea.

  14. #64
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by Mikami View Post
    People have actually been pretty good lately in my store, which is surprising since it's getting busier. But sometimes people work on the floor and ring, so obviously when the person running the register is on the floor there needs a means to get their attention, which is the Bell.

    I won't have to tell you what people do after I explain what the sign says by the bell. "Please ring once'. Yea.
    Oh, I know, right? We used to have a bell when I worked at Dollar Tree.

    They would ring it right in front of you, just to be a smartass. When the implied intent of the bell is to ring it when nobody's up there, so that we can stop what we're doing to go help take care of customers.

    I especially love the little kids who come up and ring the bell forever while their poor excuse for parents are off doing their own thing.

    DING-DING-DING-DING...DING-DING-DING-DING-DING-DING-DING-DING-DING-DING-DING-DING-DING-DING-DING-DING-DING-DING-DING-DING!!!!

    Sometimes I just want to knock holy hell out of some of these 'parents' - and I use that term loosely.


  15. #65
    Back to Creepy Old Fart Yooper's Avatar
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    Re: retail workers: tell us your stupid customers

    When I was on the sales floor from February to May, I found someone had a bell to deploy 'when needed' under the counter in my department.

    I made it go away.


  16. #66
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    Re: retail workers: tell us your stupid customers

    i swear some people automatically call racist if they are being treated badly. its not because of their bad attitude, their rude behavior, no no its because they are black right?

    also, women are the worst customers. they expect you to do everything for them and are the bitchiest when they dont get their way. especially middle aged housewives (aka goldiggers) who want "every possible discount" and "dont want it" because its not the price they THINK they saw.

    i have had countless rude bitches and women are much much more likely to act snobby to me than men.

    asians also annoy me because they are extremely cheap and only want good deals on stuff. sure everyone does, but believe me its not just a stereotype (or politically incorrect) to say that asians are cheap.

    however Filipinos, young asians, and pacific inslander customers are much nicer and bearable than other asians.

    also, shoplifters are the first people to react negatively to anything. if they are making a big deal about something, you pretty much know they are guilty.

    also black men and women ( if they are not drug dealers or ghetto) are pretty cool too.

  17. #67
    Mikami
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    Re: retail workers: tell us your stupid customers

    ^Wow.

    Are you trying to bait or something?

  18. #68
    Elegant-Perverse
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    Re: retail workers: tell us your stupid customers

    ^Yes. And he's doing a very poor job of it.

    *ahem*

    Anyway, we have these bells at Kroger now, with a sign RIGHT NEXT TO THEM that states, "ring if you've gotten good service". Think people read that? Nope.

    I had one lady on Sunday pull up to the customer care counter with a basket full of items(we weren't busy at the time, so realistically she COULD have gone anywhere), and, seeing nobody was behind the desk but me(i was drinking water after pulling carts), decided she was going to ring the little bell as loud and as hard as she could - not speak, not acknowledge me... hell no, there's a bell, he'll get the hint! When i gave her a nasty look, she shouts back, "are you going to help me?!".

    I wanted to cuss her out, but instead, i told her i didn't work back here, smiled and walked out and back outside.

  19. #69
    Huntneo(PT)
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    Re: retail workers: tell us your stupid customers

    ^ See. I couldn't even do it... I would be such a nasty person if I worked in that kind of environment.



    Quote Originally Posted by evanrick View Post
    also black men and women ( if they are not drug dealers or ghetto) are pretty cool too.


    You are a damn mess.

  20. #70
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    Re: retail workers: tell us your stupid customers

    One poem I used to sing about Christmas, and my old boss at Dollar Tree got a kick out of it:

    Children screaming,
    people cursing,
    all is merry and bright.

    Wrap up the toys
    be-fore there's a fight,
    'cause Santa Clause comes tonight.

  21. #71
    Mikami
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    Re: retail workers: tell us your stupid customers

    I feel bad for calling this lady the crazy lady, because I'm pretty sure there is something literally wrong with her, but the extent that she went to in my previous post is a little unforgiving to me.

    She came in the other night and bought 3 packs of cigarettes that went over $20. She had our store coupon that you get 4 dollars off for spending more than 20, but you aren't allowed to use our coupons on tobacco products. I told her I couldn't use this, and I'm completely confused as to how and what she said to me next. She said this in a threatening manner after I told her I can't use it, "Well, I will be back for photo orders later this week" while giving me a evil stare.

    I'm getting pretty scared at this point.

  22. #72
    Huntneo(PT)
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by jdcnow View Post
    One poem I used to sing about Christmas, and my old boss at Dollar Tree got a kick out of it:

    Children screaming,
    people cursing,
    all is merry and bright.

    Wrap up the toys
    be-fore there's a fight,
    'cause Santa Clause comes tonight.
    LOL...I love it.

    Quote Originally Posted by Mikami View Post

    She came in the other night and bought 3 packs of cigarettes that went over $20. She had our store coupon that you get 4 dollars off for spending more than 20, but you aren't allowed to use our coupons on tobacco products. I told her I couldn't use this, and I'm completely confused as to how and what she said to me next. She said this in a threatening manner after I told her I can't use it, "Well, I will be back for photo orders later this week" while giving me a evil stare.

    I'm getting pretty scared at this point.
    I would have been like...lol...oh, umm...okay.

    People can be so odd sometimes.

  23. #73

    Re: retail workers: tell us your stupid customers

    I used to work retail years ago, and couldn't believe how dumb some people can be. You wonder how they can function out there in real life. The rudeness, nasty comments, condescension, stupid questions...... omg. We used to sit in the break room and compare rude and stupid people stories.

  24. #74
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by Yooper View Post
    A few notes I've gleaned over the years:

    2. Customers are convinced the POS-level associate created all the company policies, and all of them are designed to rip said Customer off.
    Honestly, Yooper, you ought to be sainted for that post!

    I had one winner this morning.

    Now we do lottery scratch-off ticket inventory once everyday. The first half is done by me, usually between 2:30 to 3:00am right before cigarette inventory. I write down the little number one the last one of each kind of ticket - that tells us how many of each kind of ticket we have left. Multiply that by the price for each ticket, and you get how much cash inventory we have of that ticket. Multiply that by 48 times over (for each individual roll of ticket and price denomination), and you get my store's total scratch-off ticket inventory. It's a quick process to write all the numbers down (only about 5 to 10 minutes). But once I do my half of the inventory, I cannot sell another lottery ticket until my boss, the store manager, comes in at 4:00am to do her half. She must do what I did, writing the numbers to all 48 tickets down, and compare her notes to mine, so that, if there are any variances in lottery tickets we have on-hand, they can be tracked down. Variances mean a cash shortage in the lottery, and a shortage in the lottery is something even a manager can get into big-time trouble for, if not fired outrightly, if the shortage is big enough. So once I count all the lottery tickets, I don't sell another one until the boss does her inventory. It's as simple as that.

    So I had this one girl come in, and wants two of the $2 tickets. Now, as politely as I know how, I explain to her this. She has a few more items and wants to check out.

    Now, as I said, I will have been in retail 9 years this Thanksgiving. I know the way to be professional and courteous with people. One of the first things they teach you in retail, when dealing with a customer's request that you cannot fulfill: try to gently and politely put a positive spin on the situation, so that the customer doesn't feel so much like they're getting a raw deal. Well, here's what I said to her:

    "I'm sorry, but we can't sell tickets again until the manager comes in at 4:00 and does her inventory on them. But, who knows: maybe I just saved you from buying a losing ticket! "

    I've used that exact line before with no trouble. Most people even reply, "Well, maybe you're right..." and we continue without incident.

    This crazy dame shoots back in a stuck-up tone: "Well, it's my money to spend how I want too! I can afford it!" As usual, I reply with my Bugs Bunny face: cool, calm, and collected, while she rants and raves and carries on. As she leaves, I think to myself, but never say out loud, "Don't let the door hit ya', sweetie!"

    We don't make the rules, we just do what we're told. And if we're told not to sell scratch-offs after we do inventory, then I'm not selling them. Period. I don't care if Scott Evans walks in (don't I wish ) and wants a $5 scratch-off. The answer is still no.

    This girl is actually an old classmate of mine I went to school with. She's been in trouble with the law here, down through the years; most recently, she posted bond a few weeks ago - she was arrested (and made the local papers) for animal cruelty for starving her pet pit bull. Just to give you an idea of what this girl is like.

  25. #75
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    Re: retail workers: tell us your stupid customers

    A few winners from NotAlwaysRight.com:

    Algae Get Another One
    (A middle aged couple come into the tropical fish section and ask me about their algae eating fish.)

    Customer: “Hello, we bought some algae eaters a while back, and they died after about 2 weeks. We bought some more and they did exactly the same after 2 weeks and we were just wondering what could have been wrong with them?”

    Me: “What have you been feeding them?”

    Customer: “Nothing, we thought they ate the algae.”

    Me: “They do, if there’s enough to go around.”

    Customer: “Oh dear. Well they did keep the glass awfully clear.”
    Don’t Ask Her What Size She’d Like
    (I am ringing up a customer. She has bought one large jug of ice-cream, a bag of chips, and dip.)

    Me: “Did you find everything okay?”

    Customer: “Just fine…. just fine.”

    (I notice she’s looking me over up and down, but I try to ignore it.)

    Customer: “How are you so skinny?”

    Me: “Sorry?”

    Customer: “How are you skinnier than me? It’s so unhealthy!”

    Me: “Uh, well I’m normally like this. I exercise, and I try to stay fit.”

    Customer: “Oh, so you’re saying I’m not!? I can’t believe this. Just because I’m buying ice-cream and chips, doesn’t mean I’m unhealthy!”

    Me: “I know it doesn’t ma’am. I eat ice-cream too.”

    Customer: “Wait, you do?”

    Me: “All the time, ma’am.”

    Customer: “Oh… no wonder why you’re more bigger than me. You should take care of yourself more.”
    Discount Discounted
    (At a pharmacy in Sherman Oaks, CA...)
    Me: “And do you have a free rewards card with us, ma’am?”

    Customer: “A what? I don’t know. Maybe. I don’t know.”

    Me: “If you think you have one, I can look it up by your phone number?

    Customer: “My what?”

    Me: *louder* “Your phone number, ma’am.”

    Customer: “I don’t have one of those! I don’t think I have one! I don’t have a phone number! I don’t have one!”

    Me: “Okay, ma’am, that’s fine. Your total today is $26.74, and just to let you know, you could have saved $5.90 if you had the rewards card.”

    Customer: “A discount? My phone number is ***-****.”
    I love this one the best of all:

    2 Guys, A Lie And A Burger Place
    (The customer points out an ad on our window asking customers to inquire on how to get a free burger.)

    Customer: “How do you get the free burger?”

    Me: “You call the number on the back of your receipt and after a short survey they give you a confirmation code.”

    Customer: “Yeah, my code is 6610. Now give me my free burger.”

    Me:“Sir, if you’re going to make up a fake code make sure you know how long the codes are.”

  26. #76
    bw92116
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    Re: retail workers: tell us your stupid customers

    Another web site with a lot of good stories is http://bitterwaitress.com

    They even used to have a section of their forum where they discussed famous people: which ones were good tippers and good customers, and who were "customers from hell" (I remember Susan Sarandon was reported as very difficult and the singer Usher was also reported as arrogant.) That section seems to have disappeared, but there are a lot of other fun stories.

    Only one that I can recall from my days in retail is a black man that came up to me and said, "this stuff is too expensive." I said something like, "Oh sorry, I don't set the prices here." He says, "You white people. White people set the price of everything." I think I just said, "I don't know" or something and kind of walked away, pretending I had some other task to do.

    In one sense he was right, though, I was the guy who sat down with a calculator and determined the prices that were going on things based on a percentage markup my boss told me to use. In another sense, though, he was totally wrong. What few people realize is the one who sets the price is the customer, by deciding what they will pay or not pay. The customer is the one who makes the final agreement on the price - and thus ultimately the customer is the one who sets the price.

    I think in general men are more low-maintenance customers than women are, though a few men can be very demanding and difficult, they are a very small percentage; on average most men are pretty easygoing and don't demand a lot of attention. I think it's probably because women shop for pleasure and spend a lot of time at it, and men shop for a specific thing they want to buy and are in and out of there in a hurry. Men hate hassles and value getting something quickly or getting something done quickly with no hassle. Men don't like being delayed, but otherwise they are pretty easygoing.

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    Re: retail workers: tell us your stupid customers

    I have had two customers, in two years, each coming in looking for a window blind that they can see out of, but no one can see in..........



    (no, not a mirror window film. They want to see out clearly, but block all sight viewing in.)
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by Yooper View Post
    A few notes I've gleaned over the years:

    1. Customers cannot read.
    OK, so, down at my convenience store, we ran out of both the lids and straws for our larger fountain drink cups. This was a busier week for fountain drinks than we expected. It happens. But we are sorry for running out. And we have a sign posted on our soda fountain. In fact, we have 5 signs.

    Now, we have 5 different copies of the same sign posted on our soda fountain, saying that we are out of lids and straws.

    One at each end of the fountain, at eye level above the spigots. That's 2. There's one on the stainless steel backsplash below the soda pop spigots for number 3. Now our soda fountain is built into a section of wall, and on one side, you have built-in cup dispensers, and on the other side, you have a built-in section for straws and cup lids. We have signs above the cups, and over the lids/straws section. We figure you can miss one sign, and not see it. But surely you can't miss 5 whole signs, can you? And these aren't little index card sized hand-written signs. These are full-page 8 1/2" x 11" sized signs printed on regular copy paper with BIG BOLD LETTERS IN ALL CAPS.

    We still get asked, "Are y'all out of lids?" and "Where are your straws?" The inner smartass in me just wants to say, "No, we just thought we'd hang up tacky signs in between customers to amuse ourselves and make the time go by faster." "No, we thought we'd make useless signs and see how fast we can use up the ink from our back office printer."

    We also have it posted on all 5 signs that if you make still make a drink, you still have to pay for it. Because when we run out of lids and straws, people will just sit the drinks down on the counter next to the soda fountain and just leave it there. After a while, we begin to lose money on drinks that go unpaid for, and we just lose out on that money. ($0.95 cents a whack, but still, in retail: a loss is a loss, and there's no such thing as a good loss.)

    I had this one high school kid look at me tonight like, "Are you serious? " I heard and saw him mouth off to me under his breath. But I did charge him an extra $0.05 cents (our senior citizen coffee) just on the sheer principle of the thing. Anybody can miss one sign. But 5 different signs? Seriously? Oo And then, to cop an attitude about it. Turns out your first grade teacher was right when she told you that you have to read and follow directions.

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    internet junkie JOHN B's Avatar
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    Re: retail workers: tell us your stupid customers

    I love NotAlwaysRight.........I have been in many situations like that.....
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by jdcnow View Post
    OK, so, down at my convenience store, we ran out of both the lids and straws for our larger fountain drink cups. This was a busier week for fountain drinks than we expected. It happens. But we are sorry for running out. And we have a sign posted on our soda fountain. In fact, we have 5 signs.

    Now, we have 5 different copies of the same sign posted on our soda fountain, saying that we are out of lids and straws.

    One at each end of the fountain, at eye level above the spigots. That's 2. There's one on the stainless steel backsplash below the soda pop spigots for number 3. Now our soda fountain is built into a section of wall, and on one side, you have built-in cup dispensers, and on the other side, you have a built-in section for straws and cup lids. We have signs above the cups, and over the lids/straws section. We figure you can miss one sign, and not see it. But surely you can't miss 5 whole signs, can you? And these aren't little index card sized hand-written signs. These are full-page 8 1/2" x 11" sized signs printed on regular copy paper with BIG BOLD LETTERS IN ALL CAPS.

    We still get asked, "Are y'all out of lids?" and "Where are your straws?" The inner smartass in me just wants to say, "No, we just thought we'd hang up tacky signs in between customers to amuse ourselves and make the time go by faster." "No, we thought we'd make useless signs and see how fast we can use up the ink from our back office printer."

    We also have it posted on all 5 signs that if you make still make a drink, you still have to pay for it. Because when we run out of lids and straws, people will just sit the drinks down on the counter next to the soda fountain and just leave it there. After a while, we begin to lose money on drinks that go unpaid for, and we just lose out on that money. ($0.95 cents a whack, but still, in retail: a loss is a loss, and there's no such thing as a good loss.)

    I had this one high school kid look at me tonight like, "Are you serious? " I heard and saw him mouth off to me under his breath. But I did charge him an extra $0.05 cents (our senior citizen coffee) just on the sheer principle of the thing. Anybody can miss one sign. But 5 different signs? Seriously? Oo And then, to cop an attitude about it. Turns out your first grade teacher was right when she told you that you have to read and follow directions.
    I understand your frustration. But, if you don't have lids for that size cup, why don't you take that size of cup off the soda fountain. It would keep you from losing money on unpaid drinks.

  31. #81

    Re: retail workers: tell us your stupid customers

    I used to sell electronics & computers. Got a phone call:

    him: "yeah, is this the computer guy?"

    me: "Yes, how can I help you?"

    him: "My computer isn't working. What's wrong with it?"

    me: "What kind of computer is it?"

    him: "It's a Dell."

    me: "Did you buy it here?"

    him: "No, I bought it directly from Dell."

    me: "You're going to have to phone Dell about it."

    him: "I did you asshole and they make you wait too long to talk to someone and you can't understand them anyway. So are you gonna tell me what's wrong?"

    me: "I can't diagnose why your computer isn't working over the phone. Is it plugged in?"

    him: "Of course, what the fuck do you think I am, stupid? So are you gonna come over here after you're done with work and check it for me? I've bought plenty of other stuff from your store so you owe me."

    me: "No, you have to call Dell."

    him: "fuck you asshole."

    *click*

    I'll never forget that one as long as I live.

  32. #82

    Re: retail workers: tell us your stupid customers

    Well, I don't really work in retail, but I work as the receptionist kinda person in an office. The clipboard where you sign in clearly has written that we do not accept credit or debit cards. I underline AND highlight this. There is also a sign in bold saying we do not accept them, yet people (even people who have been coming in for years) attempt to pay with their cards. I'm sorry, but when something is bold and highlighted, my eyes are attracted easily.

    Um, well when I worked at WalMart a couple of customers annoyed me. I worked overnight, but when my shift started, customers were still there. Anyway, people would dump stuff they didn't need into my shopping carts that I used to pack out... Or they would take out the stuff in my carts and use my carts. WTF. The store is closing, GTFO :P

  33. #83
    Mikami
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    Re: retail workers: tell us your stupid customers

    People come in and ask our hours even though there is a sign outside the front door. This happens a lot when Pharmacy is closed.

    Also our bell that says 'ring once for service'. These are the scenarios and the unfortunate part is that the 'ringing once' is the one that happens the least.

    1) People will stand up there and not ring it. I have no idea why people do this, the bell is in plain view so it's not like they're missing it. So then usually a line forms and someone else rings it because this person is too lazy and rude to ring it.

    2) People ring it multiple times.

    3) I will be behind the counter, or somewhere working around the counter in the front where you can see me. People still ring it.

    Also I wish people would stop putting change on the counter. I kind of like it handed to me. I had a lady not only put the change on the counter on me, but she for some reason put it furthest away from me as well.

    I really don't understand people.

  34. #84
    Reality goggles required Spiff's Avatar
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    Re: retail workers: tell us your stupid customers

    Threads like this is one reason I shop online as much as I can. I don't have to worry about every little thing I do in the store that might upset a store clerk (or any paid employee).

  35. #85
    Huntneo(PT)
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by Spiff View Post
    Threads like this is one reason I shop online as much as I can. I don't have to worry about every little thing I do in the store that might upset a store clerk (or any paid employee).
    haha...well, when I go out to stores, I usually do as much as i can without bothering the workers.

    I never worked retail, but hearing stories from my friends and the ones in this thread reminds me how difficult their jobs can be.

    I try my best not to make things any more irritating for them.

  36. #86

    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by Spiff View Post
    Threads like this is one reason I shop online as much as I can. I don't have to worry about every little thing I do in the store that might upset a store clerk (or any paid employee).
    It's not the questions. It's the rudeness. It doesn't cost a customer one dime to be polite and friendly.

  37. #87
    Sex God mikeyjon's Avatar
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    Re: retail workers: tell us your stupid customers

    I work at a hardware store. A friend that works in another department had a guy ask her if she would open a box so he could check out the product. After he looked, he decided to buy it. She put it back in the box and went to hand it to him. He looks at her and says, I want one that has'nt been opened.

    And I love when people ask where something is, and we tell them we have never carried that item, and they look at you and say "I'll just keeping looking". Why should we know what we sell?

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    Sex God mikeyjon's Avatar
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by huntneo View Post
    haha...well, when I go out to stores, I usually do as much as i can without bothering the workers.

    I never worked retail, but hearing stories from my friends and the ones in this thread reminds me how difficult their jobs can be.

    I try my best not to make things any more irritating for them.
    Bless you

  39. #89
    dances atop the bellcurve fetaby's Avatar
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    Re: retail workers: tell us your stupid customers

    Also I wish people would stop putting change on the counter. I kind of like it handed to me. I had a lady not only put the change on the counter on me, but she for some reason put it furthest away from me as well.
    And in turn, I put there change back right on the counter.
    Please do not apologize for your opinion.

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    Re: retail workers: tell us your stupid customers

    I can't say I've worked in the customer service business before, so I don't really know what it's like. There are plenty of crazy stories in here, but a lot of you guys seem to get really pissed off at simple little conversational jokes, or people using figures of speech. Just because you have to listen to people talk all day doesn't mean you should get so pissed at little habits. :P

  41. #91
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by roadtripboy View Post
    I understand your frustration. But, if you don't have lids for that size cup, why don't you take that size of cup off the soda fountain. It would keep you from losing money on unpaid drinks.
    A) Good point. But...
    B) Alas, no. They actually did try that with the fountain drinks, once, back before I was hired on. But our store manager's bosses came down and said, during their store visit, that that was a no-no. We couldn't take cups off the soda fountain, even though there were no lids for the cups. We *had* to sell the drinks. We would just post signs clearly stating that we were out of lids. That way, legally, we have disclosed that detail - that we are out of lids. It's now up to the customer to pay attention and decide for themselves.

    Even then, with signs clearly posted that we're out of lids, we're still selling the fountain drinks like crazy. Customers do groan and take issue with it, and I have no problem with that. Believe me, speaking as someone who works in retail, I want my customers to be happy with our services and products. And when we are out of a convenience item like lids for the drink cups, believe me, I groan and complain right along with them.

    Here's the difference between most people and the high school kid in my post above: Most people are polite - even when they complain about something. This guy was a complete jerk and that's why I charged him the extra $0.05 cents. If he would've been civil like everyone else, I wouldn't have thought anything about it.

    I like a sign I once saw in an adult video store: "If you're grouchy, mean, or just plain rude, there will be a $10.00 fee for putting up with you"

  42. #92
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by yummylongsword View Post
    I can't say I've worked in the customer service business before, so I don't really know what it's like. There are plenty of crazy stories in here, but a lot of you guys seem to get really pissed off at simple little conversational jokes, or people using figures of speech. Just because you have to listen to people talk all day doesn't mean you should get so pissed at little habits. :P
    I concede your point that you readily admit that you have not worked in customer service, so you don't know what it's like. So, if I may, let me educate you, friend. And don't misunderstand me. The intent of this post is not meant to be snarky or mean-spirited in any way, just to inform and enlighten. So here we go:

    When you have people cuss you out personally because the register declined their check, then you'll understand.

    When you have people give you a 10-minute lecture about why you aren't calling your boss at 2:00am in the damn morning because the customer can't use their debit card, and the customer wants the problem magically fixed, then you'll understand. Belive me, I went through this situation about 2 weeks ago. (Now I'm lucky enough to work for a very nice 60+ yr old woman. Bit of a Christian hack, but they all are, in this hick town. But I told her what the man said, and her exact response was, "Oh, Hell, No!" She doesn't mind if you call when there's a robbery or if the store burns down. But you don't call a 60+ yr old woman at 2:00am in the morning over something petty, like the debit/credit cards not going through.)

    When merchandise takes forever to scan properly and the customer chimes in, "Oh, it must be free," and puts you personally on the spot, then you'll understand.

    When you have to pick a busted can of tomato soup out of a shag carpet because someone had butterfingers and couldn't hold it, then you'll understand.

    When you have to deal with little kids (who have *NO FREAKING BUSINESS* being left alone by themselves) running loose in a store, being left to their own devices, to steal, to tear open, break, and toss aside stuff at will, with no parental oversight what so ever, and you are the one who has to clean up all that destruction, then you'll understand.

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    StickySweetOrganicRaw StationToStation's Avatar
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    Re: retail workers: tell us your stupid customers

    When I worked for Chanel, a few times people asked what "Channel" was???

    Or working at Nordstrom, they would say "I love shopping at Nordstoms." There's no S at the end.
    you're such a pussy, my sweet boy, my sugar

  44. #94
    Mikami
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by fetaby View Post
    And in turn, I put there change back right on the counter.
    Unfortunately I'd get in trouble and what works in retail is when you show people who get really upset with you that it doesn't bother you. It's not an easy thing to do.

    It's not the questions. It's the rudeness. It doesn't cost a customer one dime to be polite and friendly.
    Yep. This is my main gripe really, there are a lot of rude ass people. But there are definitely a lot of good customers and regulars that come in that even this stuff out.

    I can't say I've worked in the customer service business before, so I don't really know what it's like. There are plenty of crazy stories in here, but a lot of you guys seem to get really pissed off at simple little conversational jokes, or people using figures of speech. Just because you have to listen to people talk all day doesn't mean you should get so pissed at little habits. :P
    A lot of it is because of constant repetition of it really. It becomes a broken record you can't turn off and don't want to hear anymore. To me this thread is a means to vent really.

    This move people try to pull is fun too and I never allow it. So the other night a guy had only a newspaper but there were 2 people in front of him. He tries to put the money on the counter and walk away, but I tell him that I have to scan the paper. So instead of waiting, he puts the paper back and walks out.

    The lady in front of him was even willing to add the paper to her order so he could leave. To me, what this guy was trying to do is the same as cutting in line. Other people have to wait in line what makes him so special?

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    Re: retail workers: tell us your stupid customers

    I work at a gas station as well, and we get a lot of people who will just hand their money over the shoulder of the customer I'm currently helping. I wish that they would have more patience, especially if it's busy and I can't tell which gas pump they were at, but oh well, have to take it as it comes. Although one of my favourite customers bitched at me and asked why her debit card didn't work outside at the pump, and when she noticed that her debit total was $20.01 (which was what she pumped), she rudely said, "So I see you're actually charging me the penny." of course we're charging you the penny, you were the one who got the gas, not us.

    We also get a TON of creepy older men hitting on all the poor 20ish year old girls who work with me, and we've started writing down the worst of our bad/creepy customer stories in a book so that we can all share and laugh along with our stories. After reading their stories, I see why the girls sometimes say they are very uncomfortable working after dark.

  46. #96
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by Mikami View Post
    Unfortunately I'd get in trouble and what works in retail is when you show people who get really upset with you that it doesn't bother you. It's not an easy thing to do.
    Oh, I know. My first weekend on the job at the convenience store I currently work at, some idiot, either drunk, high, or both, slams into the gas pumps just before 2:30am one late Saturday night/early Sunday morning. Our number 3 and 4 gas pumps (the ones that suffered a direct hit) were out of order. We had to listen to the cash register sirens every 20 seconds around the clock, day and night (imagine having to live with the Red Alert sirens from Star Trek, and there's nothing you can do to turn them off), until a tech came out to service the pumps...DAYS LATER!, and we had intermittant off-and-on computer failure of all the ones that still worked. We had to repeatedly go into our back office and flip the breaker box switches to turn the gas pumps off, then on again, whenever the other pumps would go down. Which, at one point in the day, would literally be every few minutes! All of this in the middle of Sunday afternoon rush. Everybody's getting out of church, ready to head off to Sunday dinner or other activities, but they all need to stop and get gas first. And while my boss, the store manager, did come up there to help out, I was pretty much flying solo most of the time, up to my ears in angry customers with me trying to haul ass, and moving as fast as I physically can, trying to take care of them all.

    This woman comes in, and acts like a petty shart when she can't get the cigarettes she wanted (we don't carry Benson And Hedges). She grumbles and gripes, and then apologized to me for her attitude, saying that her son did something to upset her. I politely play it off, telling her not to worry about it, and that I could sympathize with her. I then give her a quick summary of what I had been through with the gas pumps failing and the register sirens and the angry customers. It then dawns on her that she hasn't cornered the market on problems. That's when she becomes embarrassed about how she just acted and thoroughly apologizes.

    Quote Originally Posted by Mikami View Post
    Quote Originally Posted by yummylongsword View Post
    I can't say I've worked in the customer service business before, so I don't really know what it's like. There are plenty of crazy stories in here, but a lot of you guys seem to get really pissed off at simple little conversational jokes, or people using figures of speech. Just because you have to listen to people talk all day doesn't mean you should get so pissed at little habits. :P
    A lot of it is because of constant repetition of it really. It becomes a broken record you can't turn off and don't want to hear anymore. To me this thread is a means to vent really.
    Mikami...this is why I friggin' love you!

    Quote Originally Posted by ShadowK View Post
    I work at a gas station as well...

    We also get a TON of creepy older men hitting on all the poor 20ish year old girls who work with me, and we've started writing down the worst of our bad/creepy customer stories in a book so that we can all share and laugh along with our stories. After reading their stories, I see why the girls sometimes say they are very uncomfortable working after dark.
    You get the creepy-ass old men, too?! OMG I cannot stand the way some of these crusty old men look at these young girls, and talking about them. I once saw this girl who had on some nice jeans. The minute she walks out the door, these two truckers (who looked like they could each pass for her granddad) whisper to each other, "Would you look at the shitter on that critter." I don't say anything because I'm on the clock. But seriously? I want so badly to...
    ...knock hell out of some of them.

    Man up, grow a set, and learn some manners you crass-ass dirty old koots!

  47. #97
    JUB Addict honooryuu's Avatar
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    Re: retail workers: tell us your stupid customers

    i work at a walgreens in the photo department. the pharmacy and the photo lab are clearly marked above each section, and you can obviously see what each department does. on a weekly basis, i have someone come up to the photo counter with a prescription and tell me that they want their meds filled. i send them on their way to the pharmacy and look up at the wall to make sure that im still standing in the photo lab.
    http://www.justusboys.com/forum/signaturepics/sigpic252537_2.gif

  48. #98
    Chief Meteorologist
    jdcnow's Avatar
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    Feb 2007
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    Dallas-Fort Worth
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    Code of Conduct

    Re: retail workers: tell us your stupid customers

    ^^ Again, I say to those customers, honooryuu:
    Turns out your first grade teacher was right when she told you that you have to read and follow directions.
    It's amazing what happens when you actually look up and pay attention.

  49. #99
    Huntneo(PT)
    Guest

    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by jdcnow View Post
    these two truckers (who looked like they could each pass for her granddad) whisper to each other, "Would you look at the shitter on that critter."

    Ugh!

    Never heard it put that way.

  50. #100

    Re: retail workers: tell us your stupid customers

    posted this a few years ago when i still worked for a bookstore:

    me: according to our system, that book is out of print, so you'd have to try a used book store or search for it online
    customer: ok i want to order it
    me: it was printed in (10 or more years ago, most likely more than 14). no barnes and noble or b. dalton carries it anymore
    customer: why
    *in my head* probably because they knew that you personally would need it and decided to fuck you over
    (out loud) the publishers decide that
    customer: so how do i get it?
    me: a used book store or online
    customer: can you check amazon.com then?
    me: we don't have internet access here (in my head: and amazon is our competitor you stupid monkey with painted fingernails)
    customer: then how do you know barnesandnoble.com doesn't have it?
    me: if it is out of print, most major websites won't have it to order. you have to buy it used
    customer: why wouldn't other websites have it?

    at which point you'll find me in the corner, sobbing

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