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  1. #951
    JUB Addict roadtripboy's Avatar
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    Re: retail workers: tell us your stupid customers

    Little quiz from the supercenter. If you saw this sign on a self-check what would you think it means?

    "Debt/Credit Only"
    "No Cash Back"
    "Does NOT take or give back Cash"

    Today in the space of 4 hours I watched 15 (I counted) people ignore the sign and put money in the machine or ask it for cash back.
    They all got lucky. Because sometime this machine will deal with cash sometimes it won't. (We're waiting for NCR to send a repairman) Today it played nice with everyone and let them get their cash. But I can't help but wonder...are they that focused that they just didn't see the sign? Or did they think it didn't apply to them?

    I watched one woman appear to read the sing, ring up her purchases, then put a $100 bill in the machine.

    I just don't get it.

  2. #952
    4h30 MakeDigitalLove's Avatar
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by roadtripboy View Post
    But I can't help but wonder...are they that focused that they just didn't see the sign? Or did they think it didn't apply to them?

    I watched one woman appear to read the sing, ring up her purchases, then put a $100 bill in the machine.

    I just don't get it.
    It is a bit of both really. You can tell people things directly and still they will do what they want.

  3. #953
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    Re: retail workers: tell us your stupid customers

    ^ Yeah, a hybrid of both.

    Sometimes, I think the only reason I stay with my store is because of the health insurance, the closeness to my apartment, and the 8-on/6-off schedule that allows me to go to school.

    And then, there are other times where I honestly believe that I literally have THE best job in the whole wide world.

    Sunday night was my first night back on the job at work, after 3 weeks of medical leave for my eye surgery. I come back to this enormous welcome back card (a piece of posterboard, hamburger folded). It was signed from all of my regular, frequent customers, as well as co-workers and management.

    Really humbling. Mine is a small-box type of store, and I like that there is more of a familiarity relationship, especially with the regulars, which you wouldn't have in a big box store, where you're just another person in line. It's really something special - especially in the storefront retail profession (thankless profession that it is) - that some of my customers really do think so highly of what I do, that they would do something that nice for me. I am fortunate.

    Also, on a side note, my annual review came back - I have the best non-management job performance review of any employee in my building - pharmacy or non-pharmacy. My store's one salaried assistant (the second-in-command) gave me the review, and he said that I could easily move up to an hourly management position if I wanted.

    I just smiled and said, OK, thank you. He's gorgeous and fine as hell, so I really didn't want to say anything. But I stand behind what I told my immediate supervisor on my shift (he and I get along great, and we both really want out of that store, but we both have to stick it out for now) - I told him: If they decide that they want to promote me - I quit! I'm not going to allow that store, and the upper management (store manager and up) to make my life a living hell like they do to the other hourly managers, and to mine, and to the salaried assistant.

    I don't give a good goddamn if it does come with a several-dollars-an-hour raise in pay, it isn't worth the stress, mess, and BS! No. Just no.


  4. #954

    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by jdcnow View Post
    ^ Yeah, a hybrid of both.

    Sometimes, I think the only reason I stay with my store is because of the health insurance, the closeness to my apartment, and the 8-on/6-off schedule that allows me to go to school.

    And then, there are other times where I honestly believe that I literally have THE best job in the whole wide world.

    Sunday night was my first night back on the job at work, after 3 weeks of medical leave for my eye surgery. I come back to this enormous welcome back card (a piece of posterboard, hamburger folded). It was signed from all of my regular, frequent customers, as well as co-workers and management.

    Really humbling. Mine is a small-box type of store, and I like that there is more of a familiarity relationship, especially with the regulars, which you wouldn't have in a big box store, where you're just another person in line. It's really something special - especially in the storefront retail profession (thankless profession that it is) - that some of my customers really do think so highly of what I do, that they would do something that nice for me. I am fortunate.

    Also, on a side note, my annual review came back - I have the best non-management job performance review of any employee in my building - pharmacy or non-pharmacy. My store's one salaried assistant (the second-in-command) gave me the review, and he said that I could easily move up to an hourly management position if I wanted.

    I just smiled and said, OK, thank you. He's gorgeous and fine as hell, so I really didn't want to say anything. But I stand behind what I told my immediate supervisor on my shift (he and I get along great, and we both really want out of that store, but we both have to stick it out for now) - I told him: If they decide that they want to promote me - I quit! I'm not going to allow that store, and the upper management (store manager and up) to make my life a living hell like they do to the other hourly managers, and to mine, and to the salaried assistant.

    I don't give a good goddamn if it does come with a several-dollars-an-hour raise in pay, it isn't worth the stress, mess, and BS! No. Just no.
    Actually I think you should. As a manager you can make changes to improve things, as well as the title looking great on a resume for when you do find another job.
    http://www.justusboys.com/forum/signaturepics/sigpic216959_1.gif

  5. #955
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by borg69unimatrix View Post
    Actually I think you should. As a manager you can make changes to improve things, as well as the title looking great on a resume for when you do find another job.
    THank. Yeah, I know it would, and maybe if it were at another store location within the company, maybe. But every time I get the thought of, "Yeah, I'd like to move up...", something always happens - major problem, shoplifter, angry customer, etc. - that makes me go, "Yeah, no, I'm good. I'm good. That right there is why I'm glad I'm just the pee-on on the night shift."

    You couldn't bribe me with a night with Russell Tovey for me to take a management position. No thanks, I'm good.


  6. #956
    JUB Addict roadtripboy's Avatar
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    Re: retail workers: tell us your stupid customers

    You couldn't bribe me with a night with Russell Tovey for me to take a management position. No thanks, I'm good.[/QUOTE]

    Amen, brother.

  7. #957
    4h30 MakeDigitalLove's Avatar
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    Re: retail workers: tell us your stupid customers

    These aren't customers but this thread has evolved into general retail discussion, bitching anyway.

    The majority of times thieves are really stupid, yes they get away in the beginning but their head is so big that they get greedy and eventually get caught. A lady yesterday who hit our store before was trying to leave with almost $500 dollars worth of stuff, it was a bunch of 8 packs of soap in 2 bags and a basket, 5 bottles of tide and razors as well. Yesterday was our truck day so she did not get far and the lady started screaming once my Managers grabbed the bags she was trying to leave with and not letting go.

    My Manager followed her out of the store and got her license plate number because she had a car waiting for her right outside. She of course she called the Police and in no time, she will be caught like the rest of them.

    There are people who get their prescriptions at our store, so that means their information is in the computer when the Pharmacist is looking up their medications. If said person has stolen from us before, it comes up in their system and let's the Pharmacist know that this person is a thief. We have all your information and it is information you are giving them when you get the prescription, I don't understand why you'd even attempt to steal at that very same store.

  8. #958
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by MakeDigitalLove View Post
    These aren't customers but this thread has evolved into general retail discussion, bitching anyway.

    The majority of times thieves are really stupid, yes they get away in the beginning but their head is so big that they get greedy and eventually get caught. A lady yesterday who hit our store before was trying to leave with almost $500 dollars worth of stuff, it was a bunch of 8 packs of soap in 2 bags and a basket, 5 bottles of tide and razors as well. Yesterday was our truck day so she did not get far and the lady started screaming once my Managers grabbed the bags she was trying to leave with and not letting go.

    My Manager followed her out of the store and got her license plate number because she had a car waiting for her right outside. She of course she called the Police and in no time, she will be caught like the rest of them.

    There are people who get their prescriptions at our store, so that means their information is in the computer when the Pharmacist is looking up their medications. If said person has stolen from us before, it comes up in their system and let's the Pharmacist know that this person is a thief. We have all your information and it is information you are giving them when you get the prescription, I don't understand why you'd even attempt to steal at that very same store.
    That's just like the guy I busted one night - he came up to me with a receipt from a sister store location, and wanted to "bring back" a Vicks Vaporizer machine. Physically, the boxes the vaporizers come in is literally about the size of your largest packages of bathroom tissue, to give you some ballpark idea. Larger-boxed items are mostly throughout retail, treated as their own case in the supply chain from the warehouse to the store - in which case, the item will have a large rectangular warehouse case label (about the size of a small postcard) on it, with a bunch of warehouse jargon and the store the item is going to (ours also has our store's street address on it).

    Now, this joker came up with this sister store's receipt, with the vaporizer, and I just happen to notice the warehouse label stuck to it - it had OUR STORE LOCATION ON IT - he got it off OUR shelf! I called my manager to come stand behind me at the cash register, and very politely busted the guy in front of my manager. My manager just about died laughing.

    Then, one night, my manager busts a shoplifter who was a regular. This girl literally had to balls to come in and steal WHILE WEARING HER WORK UNIFORM, COMPLETE WITH NAMETAG!!! She worked at the Chik-Fil-A a mile down the street from my store!



  9. #959
    JUB Addict roadtripboy's Avatar
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    Re: retail workers: tell us your stupid customers

    This weekend is Tax Free Weekend as well as Back to School sale.

    Someone just shoot me now.

  10. #960
    4h30 MakeDigitalLove's Avatar
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by jdcnow View Post

    Then, one night, my manager busts a shoplifter who was a regular. This girl literally had to balls to come in and steal WHILE WEARING HER WORK UNIFORM, COMPLETE WITH NAMETAG!!! She worked at the Chik-Fil-A a mile down the street from my store!
    At a previous location I was at for my store, my one Manager caught a guy that worked at Duncan Donuts stealing. And he was a Manager there. Don't remember if he was wearing his uniform or not.

    Quote Originally Posted by roadtripboy View Post
    This weekend is Tax Free Weekend as well as Back to School sale.

    Someone just shoot me now.
    I know I couldn't deal, I feel for you.

  11. #961
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by MakeDigitalLove View Post
    At a previous location I was at for my store, my one Manager caught a guy that worked at Duncan Donuts stealing. And he was a Manager there. Don't remember if he was wearing his uniform or not.
    /facepalm He was doing the very thing he would have fired someone under him for doing. Nice.

    Quote Originally Posted by roadtripboy View Post
    This weekend is Tax Free Weekend as well as Back to School sale.

    Someone just shoot me now.
    Roadtripboy - this is for you. Designed by me.



    Stuff we have to deal with...

    shoplifters
    drunks
    druggies
    argumentative people
    liars
    cheats
    grouchy people
    people on their cell phones
    people who make everyone else in line wait on them while they get their shit together
    self-righteous people
    self-important people
    people who ignore you when you try to tell them something
    people who just ignore you completely
    people who can't control their out of control kids
    the out of control kids
    out of control adults
    people who honestly believe that you - the pee-on clerk - make up the rules and policies and business hours of the entire store
    holiday customers
    customers who get offended if you call it a "holiday" and not specifically "Christmas"
    Black Friday maniac shoppers
    pay so low that you still need welfare in order to make ends meet
    long hours
    working nights
    working overnights
    working weekends
    working holidays
    the dirty, nasty jobs (cleaning restrooms, for example) that everyone else is too chickenshit to do
    technology and equipment that break down. Regularly.
    ...(/list goes on to eternity...)


  12. #962
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    Re: retail workers: tell us your stupid customers

    And you never mentioned you have to deal with me and my associates...
    the inventory crew. Hey, disruptive is in my job description.

  13. #963
    JUB Addict roadtripboy's Avatar
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    Re: retail workers: tell us your stupid customers

    ^Thanks for the kind words guys. And the custom Wheaties box. This is why I keep coming back here.

    One day more...to a new beginning...and a day off.
    Last edited by roadtripboy; August 2nd, 2014 at 09:18 PM.

  14. #964
    Back to Creepy Old Fart Yooper's Avatar
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    Re: retail workers: tell us your stupid customers

    Thanks for the Wheaties box! I'm going to try and print it and post it on the bulletin board. Someone will get a kick out of it.

    (I've gone pretty quiet on this thread lately, my current position pretty much prohibits me from posting too much. Sorry, gentlemen.)

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    Re: retail workers: tell us your stupid customers

    Y'all are welcome. Thanks for the kind words on the Wheaties box (hell yeah, go ahead and share it with the world!) - that was just something I whipped up quickly on PowerPoint. But OMFG, it's so damn true!


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    Re: retail workers: tell us your stupid customers

    Love the Wheaties Box. So true. Thanks to all who serve the public with a smile. Saw this in action today at a supermarket. The guy was mad because his lunch meat wasn't cut yet. The deli was short handed (as always on a Sunday) and he didn't know how else to express himself so he had to use the Lord name in anger against the employee and scream, "I'm going to speak with the manager!" Shows how stupid he is and that he can't express his anger in any other way. In the end, he had to stand there and wait for his order to be filled. And this was an adult.

  17. #967
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by piano1 View Post
    In the end, he had to stand there and wait for his order to be filled. And this was an adult.
    Aw, poor thing! It's a damn shame to actually have to wait your turn in line, isn't it?



  18. #968
    Back to Creepy Old Fart Yooper's Avatar
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by jdcnow View Post
    Y'all are welcome. Thanks for the kind words on the Wheaties box (hell yeah, go ahead and share it with the world!) - that was just something I whipped up quickly on PowerPoint. But OMFG, it's so damn true!
    You did a great job on the Wheaties box. I WAS able to print it and took it in...shared with a few others...but decided I couldn't post it on the bulletin board lest someone be offended...people are SO thin skinned these days...but my LP Manager thought it was hilarious...so it is posted in the LP office where few get to see it...but I think it might have been faxed elsewhere...at least that was what I was led to believe...



    (Yes, that's a totally run-on stream of thought post, but after two overnights for inventory...sue me )

  19. #969
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    Re: retail workers: tell us your stupid customers

    I found this, this morning on my Tumblr feed... I laughed so hard, I cried...













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    Re: retail workers: tell us your stupid customers

    Part 2...













  21. #971
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    Re: retail workers: tell us your stupid customers

    ^ I LOVE these!!! LOL They made my afternoon.

  22. #972
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    Re: retail workers: tell us your stupid customers

    I know y'all can relate to this Retail Robin meme I whipped up...



  23. #973
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    Re: retail workers: tell us your stupid customers

    Since my stomach won't leave me alone, right now (minor discomfort, for which I've taken some quick-release Tylenol - I'll be fine), I figure I'd post this now - at 4am , instead of waiting until morning.

    So last night was the one evening shift for me that us overnighters are required to work on our rotations. I had one of our awesome regulars come in, and she wanted to know about some shoe insoles we had. I took her over to our footcare section. Now, at our last payday - 2 Thursdays ago - I happened to have bought a pair we had on sale and really loved them, so I was telling her about them, and why, IMHO, they were much more superior of a product than anything Dr. Scholls had, that we sold.

    So in the middle of me telling the regular about these insoles, this woman comes up, and just stands there. After about 45 seconds of me still talking to the regular, the regular excuses herself so that I can help the other woman who's just standing there.

    I help that second woman, and then she leaves. I meet my regular back in another aisle, and she complains not about me, but about how rude the woman was who was just standing there.

    This was kind of a catch 22 - I want to help both, yes. But at the same time, the second woman would have wanted the same uninterrupted personal attention I was giving the first customer - the regular. And I would have wanted to give that to her - my complete and undivided attention, just like I was giving to the regular.

    I think the regular had a point though - the second woman could have said, "When you get through with her, I have a question," and not just stand there like, "is he going to stop talking to her and wait on me?"

    Being in the middle of assisting one customer guest, and then being interrupted by another customer guest puts us kind of in the middle - I'm giving Person A my attention, but now I also need to give Person B my attention, too. You don't want Person B to have to wait, but you don't want to unfairly drop and ignore Person A, just because Person B has now walked up.

    I notice situations like this most often happen while I'm at the register ringing one person up, and then an unrelated customer walks up, starts asking questions, and interrupts the attention I'm giving to my one customer I'm already helping.

    It's not that I can't handle both obviously - I've been doing this for 12 and a half years. But what I'm saying is that it kind of puts us in a bad position of trying to make EVERYBODY happy at the same time. The old saying is that "you can't please everybody", but that is our job - to please everybody. Even two mutually exclusive customers at once.


  24. #974
    4h30 MakeDigitalLove's Avatar
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    Re: retail workers: tell us your stupid customers

    ^I agree with you.

    I have had bad situations where customers do not care that you're helping someone else and want the attention on them. As if they are somehow more important. There was an older lady walking in and out of line because she didn't know what she wanted, she cut in front of a woman. My cashier told her that this other lady was next and her response was "I don't care, I have been waiting a long time." When she wasn't, she kept going up and down the aisle being indecisive. She also got mad at my cashier because she had to pull her purse out to get 26 cents, she had a gift card and the amount ended up going over the amount that was on it. She was mad at him cause she had to pull out her purse.

    Next week I am going to be starting at the new store that is opening, the sucky part is that next Thursday is our Truck at the store I'm still at. Then Friday I have to go to the new store and do Truck again. Really not looking forward to it, especially since the new stores Truck is going to be big.
    I got my demons, go get your own.

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    Re: retail workers: tell us your stupid customers

    rules of retail:

    customers are assholes and will only notice you work somewhere if your in the middle of something important. other times they will ask. just because i don't look busy doesnt mean im not getting paid. im not a flight attendant, if i didnt work there i wouldn't be wearing a name tag with the company name and 5 other things that show i work there.

    instead of saying 'will you show me where this is', customers will ask "where is this" then ask "can you show me" only after you tell them where it is. if you want to be really good, correct their grammar and repeat their question back to them.

    many customers don't even know the question they are asking, often saying "do you have this in stock" if you reply yes they will say "you do?" which you can answer in the exact same way they asked the first time.


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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by MakeDigitalLove View Post
    ^I agree with you.

    I have had bad situations where customers do not care that you're helping someone else and want the attention on them. As if they are somehow more important. There was an older lady walking in and out of line because she didn't know what she wanted, she cut in front of a woman. My cashier told her that this other lady was next and her response was "I don't care, I have been waiting a long time." When she wasn't, she kept going up and down the aisle being indecisive. She also got mad at my cashier because she had to pull her purse out to get 26 cents, she had a gift card and the amount ended up going over the amount that was on it. She was mad at him cause she had to pull out her purse.

    Next week I am going to be starting at the new store that is opening, the sucky part is that next Thursday is our Truck at the store I'm still at. Then Friday I have to go to the new store and do Truck again. Really not looking forward to it, especially since the new stores Truck is going to be big.
    Hugs, MDL.

    I see that by my desktop calendar that Sunday night was indeed a full moon. That might explain last night. Last night and this morning at my store was one of those shifts that leaves you scratching your head when you go to clock out, and asking yourself, "Wait, what just happened for the past 10 hours?"

    We had a revolving door of drunks, druggies, potheads, and all-around just plain shady people late last night - before alcohol hours were up. I deal with them. The evening cashier I'm relieving - bless her heart, she isn't exactly the sharpest tool in the shed. And she's slow as molasses on a cash register.

    I had to run my outside trash to the back. The dumpster was closed, not opened-top like it normally is, to where I can just hurl the bags over. So I have to go get the keys from management. I go inside, and the evening cashier has the checkout line from holy hell, because she isn't fast enough to keep up with the pace the customers are getting in line at. As much as I wanted to help her, I couldn't - my taking out the outside trash is deadlined to be done before the evening shift cashier leaves, as I won't have a chance to get it done afterward.

    I run into the manager's office to get the keys from my boss and the evening manager for the dumpster. My boss had orders for me to go into the freezer and fill the bags of ice, in the spot where they go. That, too, had to be done before the evening girl left.

    I tell the two managers in the office that I would try to fill the bags of ice, but the trash had to be put in the dumpster around back, and I flat told both the managers - "Your girl up front has a line a mile long. She moves too damn slow on the registers!" I couldn't keep bailing her out on account of her not being able to keep up, because, again - my trash (a 10-minute job alone), and the ice were due to have been gotten done by me before she left to go home, only 30-minutes after I came in at 10pm. Half an hour - that's my time limit.

    So I get the trash done, the ice done, and go up front to relieve her. She doesn't know my name - after being here at our store for 3 weeks, she still refers to me as, "Hey, you!"

    Both my boss and I got royally screwed with the workload. I got stuck dealing with the crackheads, potheads, hangers-on and shoplifters all by my lonesome. My boss got royally screwed with a massive section layout remodel that he had to get done. Which means, I basically had to fly solo all night. Then he had to spend several hours in the cooler and walk-in freezer, playing catch-up from what didn't get done.

    So basically, I had to pull both my own weight, and pull my boss's weight, too. My boss couldn't pull his own weight, like he normally does, because of that section remodel that he was expected to have completed by morning - just him working alone, by himself. I can't help because it's clear on the other side of our store, and I have to watch the front. So he has to work alone on a very time-consuming project.

    And after his section remodel, my boss still had to go into the cooler and freezer and fix what his counterpart - the other overnight manager - didn't do at all.

    My boss appreciated me for straightening his half of the store along with my half. He was pissed that he had to delegate to me to run the whole store by myself, because so much was slapped onto his own plate from the other night manager not pulling his weight.

    My boss and I are both miserable and want out, but we can't right now - he's still looking for a job that'll let him put his MBA to use. And I still need the health insurance for a number of reasons, and it's a steady job that's reasonably close to where I live - I can commute on foot.

    But we've both had it. Something's got to give... /exhausted... /off to bed...


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    Re: retail workers: tell us your stupid customers

    Question for jcd, evan and all y'all other retailers out there. . .which do you prefer to do when a customer asks "Where is XXX?" Do you prefer to show the customer where the item is or do you prefer to specify which aisle and right or left side?

    My preference is to be told which aisle and r/l and let me find the item I am looking for. That way, you can get back to what you are supposed to be doing quicker, and I don't get to feel like I'm being treated like a child. However, it's been my experience, that many retail workers seem to want to "take you by the hand and lead you to the item". This may be more corporate policy than a personal preference, but I am curious as to what the stockers, checkers and other retail associates would prefer.

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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by smokeshadow View Post
    Question for jcd, evan and all y'all other retailers out there. . .which do you prefer to do when a customer asks "Where is XXX?" Do you prefer to show the customer where the item is or do you prefer to specify which aisle and right or left side?

    My preference is to be told which aisle and r/l and let me find the item I am looking for. That way, you can get back to what you are supposed to be doing quicker, and I don't get to feel like I'm being treated like a child. However, it's been my experience, that many retail workers seem to want to "take you by the hand and lead you to the item". This may be more corporate policy than a personal preference, but I am curious as to what the stockers, checkers and other retail associates would prefer.
    Thanks very much for the question.

    Me, personally, I do prefer to take them to the item whenever possible. However, having been in this business for years and years, now...one of the things that come with experience is that you develop the ability to read people very quickly (what mood are they in; are they a potential shoplifter or fraudster with nefarious intentions; are they an underage customer trying to buy age restricted merchandise such as cigarettes or alcohol; etc.) And with that ability to read people within a second or two, you kind of get a feel for what they want.

    I come from the old-school age in retail where it is drilled into you, yes you do take the customer to the item - not just point and say it's "over there". Now, I work for a pharmacy retailer whose name I will not mention. And as such, we, more than most retailers do see more than our fair share of people who may have a physical difficulty in getting around the store. Of course I'm happy to help them - that is what we are here for. Having had foot surgery last year myself, it's really opened my eyes to people with mobility issues caused by their feet. In some cases like that, I'll ask the customer what they are looking for, and have them wait at the counter while I go fetch it for them off the shelf myself. Again, I'm happy to do it - I've been there, where it's difficult to get around because your feet are giving you hell.

    My customers at my store LOVE the personalized attention we give them. On my shift - the overnight watch - we know a lot of our latenight and morning drive customers by name. If they find that they have a question about where something is, they know that they can come to us, and that we'll take good care of them.

    My store in my immediate neighborhood is actually completely replaceable - if my store location closed and went out of business, the immediate neighborhood (within one square mile in all directions) pretty much has enough businesses that offer what we have at my store, in order to replace it. For pharmacy and cosmetics, there's a supermarket literally in our backyard behind us, a Walmart down the street, and two nearby competitor pharmacy retailers in the area. Grocery and snacks, the supermarket and Walmart. Photo services, Walmart and the competitor pharmacies. So yeah, my store could just not be there anymore, and the neighborhood would go on just fine without us.

    But you know why they come to us? Because they know they'll be well taken care of, and get good, attentive service. One thing I've noticed in this business - even if your prices are just a tad bit higher than the other guys down the street, what will keep customers coming back to you in droves is good, attentive service.

    I use Walmart as a prime example - and full disclosure, I've worked for them twice in the past. Ever notice that even though Walmart is the cheapest place in town on some specific items, most people still love to hate the place, and will avoid it like the plague? Because when you think of Walmart, you think typically of poor customer service, and stores that are WAY short-staffed (the 30-lane front checkouts with only 5 registers open), lower-level employees who are way overworked, management that's no where to be found, sometimes, etc.

    Now while there are hundreds of thousands of wonderful, lovely people who work there who DO try their dead-level best to help customers and do the best job they can (some of those fine people are members of this very forum board ) with the resources given to them to help the customer... still, at the end of the day, whether rightly or wrongly, what is Walmart known for? Bad, unattentive customer service.

    I'm finding that people, by and large, want the attentive service. They want someone to take them to that item. They crave someone who will listen to them, and hear them out, and respond to their needs. They want someone who will go over an item with them. They do want the individualized attention. And whatever we can do, I, for one, am happy to help. Happy customers are returning customers. And returning customers keep the lights on, the rent paid, and keep the hours gravy train flowing.


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    Re: retail workers: tell us your stupid customers

    I always walk them over to the items because then they won't keep coming back to ask where abouts.

    I got verbally attacked by customers once! I worked in a women's jewellery shop and I talk to customers like they are my friends, to get to know their needs. Anyway this particular women was going to a wedding and I said oh I've not been to a wedding before, well she was outraged, she said who hasn't been to a wedding that's strange, I then said I haven't been on a plane either (we talked about honeymoon) and then she was worse, she made a huge fuss over it. I don't know what's worse not been to a wedding or not been on a plane, then gave me a filthy look and walked away!

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    Re: retail workers: tell us your stupid customers

    At my store the policy is I'm supposed to take them to the item. But, as a cashier I'm not supposed to more than a few feet away from my register. Kind of a catch 22. So, I end up just pointing them in the right direction. But everyone seems ok with that level of service.
    Because as jdcnow pointed out, I work for a retailer not known for it's customer service. And me being able to tell them where something is, is a higher level of service than they were expecting.

  31. #981
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by smokeshadow View Post
    Question for jcd, evan and all y'all other retailers out there. . .which do you prefer to do when a customer asks "Where is XXX?" Do you prefer to show the customer where the item is or do you prefer to specify which aisle and right or left side?

    My preference is to be told which aisle and r/l and let me find the item I am looking for. That way, you can get back to what you are supposed to be doing quicker, and I don't get to feel like I'm being treated like a child. However, it's been my experience, that many retail workers seem to want to "take you by the hand and lead you to the item". This may be more corporate policy than a personal preference, but I am curious as to what the stockers, checkers and other retail associates would prefer.
    Where I work they want you to walk people to the items pretty much all the time, which is clearly impossible. I generally do 50/50, if I notice it is a customer that is regularly there and knows their way around the store, I'll just tell them unless it seems they're having real trouble finding said item. If it is someone I see coming into the store and immediately looking around, generally ask them and then walk them or point them down there way.

    I am pretty familiar with the store I am at now, so when it comes to just pointing out where something is I can easily direct a customer by telling them it's in aisle 9, to the right and on the bottom shelf. It's a little aggravating because I know not every customer wants to be walked to the item or generally have their hand held. Unfortunately we get scored on these things, so we do it regardless.
    I got my demons, go get your own.

  32. #982
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by MakeDigitalLove View Post
    Where I work they want you to walk people to the items pretty much all the time, which is clearly impossible. I generally do 50/50, if I notice it is a customer that is regularly there and knows their way around the store, I'll just tell them unless it seems they're having real trouble finding said item. If it is someone I see coming into the store and immediately looking around, generally ask them and then walk them or point them down there way.

    I am pretty familiar with the store I am at now, so when it comes to just pointing out where something is I can easily direct a customer by telling them it's in aisle 9, to the right and on the bottom shelf. It's a little aggravating because I know not every customer wants to be walked to the item or generally have their hand held. Unfortunately we get scored on these things, so we do it regardless.
    Yup, pretty much. The retail profession nowadays has developed (some would argue) crazy rules, regulations and metrics. And especially the metrics - the numbers on paper are what determine if an employee can keep their job. You get scored on things like MDL was saying. My boss's gf that used to work for a cosmetics retailer - each cashier had to upsell so many quantities of extra items at the register in order to keep from being written up. If customers don't buy, it's not viewed as, "the customer simply doesn't want to buy this...". Instead, it's viewed as, "the employee isn't doing enough to sell the product, and maybe, we need to get a new employee".

    Replace upselling a product with... getting customers to sign up for a store loyalty card... getting customers to use their loyalty card... getting customers to give you their emails so that the business can spam them with advertisements... Like MDL was saying, how many customers do you walk to an item (this especially applies if you get mystery shopped)... time quotas - you have so much time to get x amount of work done (regardless of if you get interrupted by having to help customers)

    These may sound silly - and they are; some, almost totalitarian - but most corporate stores are going to these types of metrics to measure their employees by. And they're using these types of metrics to determine who gets hours and who doesn't, who may actually face disciplinary action for not meeting their metrics (not getting enough customers to do whatever, not making your time quotas for your workload, if you have a bad mystery shop, etc.), and who ultimately gets to keep their jobs.

    Again, it isn't viewed as, "Customers just don't want to..."; it's viewed as, "You, the employee, are just not trying hard enough."


  33. #983
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    Re: retail workers: tell us your stupid customers

    There is an email thing at our store we're supposed to do, it is a completely broken system and I hate it. People have store cards and at our register if said persons email isn't on file it will prompt us to ask the customer. I can completely understand why people wouldn't want to hand out their coupon. The problem with the system is that we're scored on whether we asked the person, but the way it is scored is based on whether you actually got an email. So even if you asked and a person says "No", it counts against you.

    We used to have items we had to upsell but it wasn't to the point to where if you weren't meeting a quota, you'd get written up. That's pretty ridiculous.
    I got my demons, go get your own.

  34. #984

    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by smokeshadow View Post
    Question for jcd, evan and all y'all other retailers out there. . .which do you prefer to do when a customer asks "Where is XXX?" Do you prefer to show the customer where the item is or do you prefer to specify which aisle and right or left side?

    My preference is to be told which aisle and r/l and let me find the item I am looking for. That way, you can get back to what you are supposed to be doing quicker, and I don't get to feel like I'm being treated like a child. However, it's been my experience, that many retail workers seem to want to "take you by the hand and lead you to the item". This may be more corporate policy than a personal preference, but I am curious as to what the stockers, checkers and other retail associates would prefer.
    I wonder how much of this 'needed' hand holding is by the growing population of elderly whom find the new trend of "big box" stores overwhelming. I can somewhat relate as most some days (not that I'm completely ANCIENT), by the time I walk across the MASSIVE parking lot and then work my way from one end to the other of a "Super" Wal-Mart doing my shopping, realizing that they've re-arranged the freakin' store for the 3rd time this year and now I have to re-memorize where everything is, and fighting with aisles so narrow you can't pass two oncoming carts - it's hardly "convenient" for those who want to just dash in and find something quick and get out. "THIS... I want THIS... Take me to THIS... NOW!!!"
    http://www.justusboys.com/forum/signaturepics/sigpic216959_1.gif

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    Re: retail workers: tell us your stupid customers

    I've got two whoppers for ya'!

    >> First, late last night, this young girl (early 20s) comes in, goes back to our professional pharmacy (which closes at 10pm). It's after hours, so of course it's closed. She comes back up front and here went the conversation.

    Woman - "Excuse me, sir, the pharmacy is closed?"
    Me - "Yes, ma'am, the pharmacy closes at 10pm."
    Woman - "Didn't the pharmacy used to be open all night? When did they start closing it?"
    Me - "March 1st, five and a half months ago."
    Woman - "And how was I supposed to know that it's closed?"
    Me - "(Our store's website), there's a store locator feature on there that also tells you the hours of each store."

    The woman pauses, as I apparently, magically hit a Control-Alt-Delete signal somewhere inside her head. You could almost visibly see the smoke coming out of her ears, like, "Gee, why didn't I think of that?!?"



    >> Then, this morning, when I went to go pay my rent, I walk into the management office. Another tenant is arguing with the leasing agent girl over payment of the rent.

    Now understand - we all got the same notice when we moved in: Rent is due on the first of the month. (If the first is on a Sunday, rent is due on the 2nd, that Monday.) If you don't make it by the 1st, you have 48 hours grace to turn in your payment. If your payment is not turned in by 6pm - closing time for the office - on the 3rd, then pretty much, it is what it is, and you're considered late. Starting on the 4th, a $50 late fee will be added onto the rent, increasing by $10 per day until the 15th, when they reserve the right to evict you. Every tenant was told this upon moving in.

    He wanted to argue that because he got it in the night drop on the morning of the 4th, before the office opened that he's still under grace. He argues that the money order was created on the 3rd, so it should be put in the system as paid on the 3rd - even though he admits to not turning it in until early on the morning of the 4th, before the office opened. His excuse was that he works overnight... ( - I've worked mostly overnight jobs, and am employed at one, right now. Not only do I pay on-time - I pay EARLY - every two weeks, on payday, the first major expense is rent. I get off work and immediately go to the supermarket behind my store and get a money order. In the almost 2 years I've lived in this apartment complex, I've paid not one late fee. I've been like clockwork, every other week.) And I'm a college kid working two job - if I can have my shit together enough to pay on-time every month, anybody should be able to.)

    The leasing agent was going to be nice, and make a note, and check the video camera - if he indeed turned it in to the overnight drop before the office opened on the 4th, she would talk it over with the landlord, and see if he could be allowed the grace. But no. This guy kept getting more belligerent and showing his ass. That's when the leasing agent professionally fired back - "OK, you know what? It's going to stay listed as paid on the 4th, and the late fee stands."

    "I'm not paying!" shouted the man, as he stormed out. The leasing agent fired back, "Then, you'll get evicted. Goodbye. The woman who is our landlord was in the next room, in her office, with the door open, and heard everything.

    The leasing agent, the landlord and I all laughed about him after he left. Why would you ask for leniency and grace on the rent, and then, get an attitude when you don't hear what you want to hear?

    Again...


  36. #986
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    Re: retail workers: tell us your stupid customers

    I don't understand the point of yelling at people when there is a problem. People seriously have anger problems, I could only see myself yelling at someone if they got really smart with me or disrespectful. Yelling and screaming doesn't help anyone, it makes it harder to try to figure out of the situation.

    It just seems like that was a case where the guy knew he was in the wrong, was angry about it but got even more angry because they didn't bend to his will. What's gonna happen is him paying the fee that he owes, lol.

    As for your store hours thing, our Pharmacy closes early on Saturday and Sunday. People always walk in and confused that it is closed. There is a sign outside right next to our automatic doors with the Store Hours, it is very big and in plain sight. I will never understand how people miss it all the time.
    I got my demons, go get your own.

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    Re: retail workers: tell us your stupid customers

    I work for a cemetery where I am still learning about prices. I misquoted the amount to a future customer and called her within an hour to explain the error. Well....she got her back up and didn't like it. I told her my manager says the price stays. She comes in today and I tell her once again that the price stands. She was ready for the argument. Long story short, my boss takes over and says the same thing. The woman finally yelled "bullshit" and my boss said get out. Suddenly the woman sees the light of day and changes her mind and starts crying for sympathy. She paid the price but was still crying and mad at us for the amount paid. A cemetery has the right to "cure" anything that is wrong. Needless to say, I have learned another thing today....always asked your manager if your quote/letter/any info you are giving someone is correct. Deb stood up for me stating that I was a junior apprentice and still learning the job and apologized to this ignorant person. I'd take a bullet for my boss any day after that episode.
    Last edited by piano1; August 14th, 2014 at 07:40 PM.

  38. #988
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    Re: retail workers: tell us your stupid customers

    Find a small pile of poop on the floor. And it wasnt tracked in. People are gross.

    Someones kid knocked over a ball display and I had to put it all back together. Was annoying to say thw least. People should keep an eye on their kids instead of letting them run around the store.

    Still have 4 hours to go. Cant wait.

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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by MakeDigitalLove View Post
    Find a small pile of poop on the floor. And it wasnt tracked in. People are gross.
    You aren't alone. On my last off-rotation, they had to have a new mop and mop bucket on wheels ordered and overnighted to my store. We have these keypad locks on all our doors...



    ...including the doors to our restrooms. It's a security thing - that store's had experiences with shoplifters stuffing stolen product (mostly tampons and feminine items) down the toilets rendering them inoperable, drunks trashing our bathrooms when they use them, druggies shooting up, people having sex in our bathrooms (Really?!?), so we've had to go to that. And, per our store manager, during the overnight shift (10pm-8am), the restrooms are private - for employees only. No public access. Period. Directly because of all the riffraff that store sees - especially during graveyard hours.

    So one day, somebody (I assume it was overnight, since employees will let people in during the day and evening) went into our janitorial closet between the men's and ladies' restrooms, and took a dump right in our mop bucket, and used the mop's head to wipe.

    In addition to that incident, during the overnight shift, we get asked a lot, "What's the code for the restrooms?"

    I'm professional and polite, but I honestly want to slap the shit out of some of these people. If there is a keypad lock on the door, wouldn't you think that only certain people (store employees, maybe?) are only supposed to have that code? Maybe that's just me, IDK.

    Quote Originally Posted by MakeDigitalLove View Post
    Someones kid knocked over a ball display and I had to put it all back together. Was annoying to say thw least. People should keep an eye on their kids instead of letting them run around the store.
    OMFG, yes! If we're going to be a goddamned babysitting service, we need to get paid a hell of a lot more than what we do!!!

    Quote Originally Posted by MakeDigitalLove View Post
    Still have 4 hours to go. Cant wait.
    I know exactly what you mean.

    <--- This is me, every Monday morning, when my rotation ends...


  40. #990
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    Re: retail workers: tell us your stupid customers

    I have to say I rarely need to use a store loo, but if a store wants my business i do expect to be able to use the public loo for its usual purpose. If a store wants my business at 2 in the morning, I'd expect the same.

    And though i'd never do it....
    Americans need to keep their guns so they can protect themselves from gun violence just like Nancy Lanza did. And like Chris Kyle did. And like Gabby Giffords did. And like Tom Clements did. And like Michael Piemonte. And Joseph Wilcox.

  41. #991
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by bankside View Post
    I have to say I rarely need to use a store loo, but if a store wants my business i do expect to be able to use the public loo for its usual purpose. If a store wants my business at 2 in the morning, I'd expect the same.
    I hear you and your argument. Unfortunately, at my particular store, it's become a case of bad apples who ruin it for everybody. A lot of our restroom hawks during the overnight hours actually live in the apartment complex right across the street. They just don't want to use their own bathrooms so they've gotten into the habit of going across the street, and using ours, using the fried chicken restaurant next door to us, using the supermarket behind us, using the 7-Eleven across the street, etc.

    My store manager just said, enough is enough. There are some places of business that do not have public restrooms at all - just one for the employees in the back, but that's it. Correct me if I'm wrong, but I believe the only types of retail/open-to-the-public businesses that are required by law to have public restrooms are food service establishments, such as restaurants and bars. For everyone else, it's optional to provide open-to-the-public restrooms, but not mandatory. Most do, as a courtesy, but some don't and aren't required to, either.


  42. #992
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    Re: retail workers: tell us your stupid customers

    I copied and pasted this from Wikipedia.

    The Restroom Access Act, also known as Ally's Law, is legislation passed by several U.S. states that requires retail establishments that have public toilet facilities for their employees to also allow customers to use the facilities only if the customer suffers from an inflammatory bowel disease or other medical condition requiring immediate access to a toilet.

    As of April 2013, at least 14 U.S. states had passed versions of the law. They include Colorado, Connecticut, Illinois, Kentucky, Maryland, Massachusetts, Minnesota, Ohio, Oregon, Tennessee, Texas, Wisconsin, and Washington.[2][3] A Virginia bill, which would have levied fines of $100 for non-compliance,[4] was shelved due to concerns about exposing businesses to lawsuits, as well as concerns about security and intellectual property.[5]

    There is support for a federal version of the act, but some small-business people object to the public using their employee bathrooms.[2][6]

    In general, each state requires that the customer present a document signed by a medical professional attesting that the customer uses an ostomy device or suffers from Crohn's disease, ulcerative colitis, or other inflammatory bowel disease or medical condition requiring access to a toilet facility without delay. In at least two states, Oregon and Tennessee, the customer can present an identification card issued by a national organization advocating for the eligible medical condition.[7][8]

    Some states also include pregnancy as a covered medical condition.[2]

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    Re: retail workers: tell us your stupid customers

    I generally let people use the bathroom even though I don't like doing it, but when it gets closer to closing time I stop and don't let anyone back there.

    Today is my last day at my current store and it's probably going to suck but then tomorrow I go to my new store. I'm excited just based on the fact that I won't have to deal with customers for about 2 weeks. Unfortunate part is that today I have a Trucker delivery at my current store and then tomorrow I have a Truck delivery at my store and that is a 9 hour shift.

    This week has been a bit of a pain with customers being extra helpless/clueless. I mean a guy literally picked up a Tide bottle and asked me if it was Laundry Detergent. If I am not mistaken Tide does not make anything else.
    I got my demons, go get your own.

  44. #994
    4h30 MakeDigitalLove's Avatar
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    Re: retail workers: tell us your stupid customers

    Today was a long day because it was our first truck for my new store but everything went along pretty well. Store is pretty big and I haven't actually felt this good about a day at work in a while. I am hoping the customers here are a bit different then my previous store, which will most likely be the case.
    I got my demons, go get your own.

  45. #995
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by MakeDigitalLove View Post
    Today was a long day because it was our first truck for my new store but everything went along pretty well. Store is pretty big and I haven't actually felt this good about a day at work in a while. I am hoping the customers here are a bit different then my previous store, which will most likely be the case.
    I hope things continue to go well for you. Yeah, I know a bit about wanting better clientele. Don't get me wrong - I adore my regulars. Hell, there was a welcome back card signed by all my regulars and some of the vendors when I came back from my leave for eye surgery. But it's all the drunks, druggies, shoplifters, hangers-on, and self-absorbed people I'd gladly live without.


  46. #996
    4h30 MakeDigitalLove's Avatar
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    Re: retail workers: tell us your stupid customers

    Thanks.

    Our Bathrooms in this store are public, which apparently they decide on store to store by the crime rate in the area. So maybe that is a sign of good news. Although I kind of don't like that and the fact that our office is in the back of the store and doesn't look over the aisles like in different stores.
    I got my demons, go get your own.

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    Re: retail workers: tell us your stupid customers

    According to the International Building Code for which all buildings are built to conform to, all commercial buildings are required to have restroom facilities for both men & women for the quantity of users of the space allotted. In other words, an office building is required to have water closet for 25 people using the building (up to 50 people) and 1 water closet for every 50 people above the first 50 people. For a mercantile (retail) building, that number is 1 water closet per 500 people. There is no designation with regards to public or private use. In other words, all restrooms in a retail establishment are "public" restrooms.

    http://publicecodes.cyberregs.com/ic..._29_sec002.htm

    I do understand jcd's argument and do not disagree with it. That it's the rif-raf that ruin the use of a "public" restroom. The only problem with trying to limit who can use a restroom is that if someone complains (and in today's litigious society, that's not so uncommon) the building and/or establishment owner can get into a bit of trouble.

  48. #998
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    Re: retail workers: tell us your stupid customers

    ^ Thanks.

    Speaking of riff-raff, we had a snatch-n-grab at my store Friday night. Some jerk-off tried to act like he was paying dor a pack of gum. When the cashier opened the drawer to make the man's change, he literally reached over the counter,trying to literally snatch the till quickly. It eas only$10 he vot away with, and it was all on camera

    Thankfully, he never had a weapon on him, and this happened overnight Friday night.


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    Re: retail workers: tell us your stupid customers

    Well, tonight was a bit cray.

    What topped it all was that this one woman came in a black evening gown. She went over to our sexual goods section - which is in direct line of sight of our main register. About 5 minutes later, in comes this very fit, attractive middle-aged guy. In a bath robe! I could see by the sliver of tattoo on his chest that he wasn't wearing anything underneath.



    I'm professional, but inside my head, I'm like, alrighty then!

    I go over to see if they need any of the locked-up condom case merchandise, and they graciously decline. They both come up, and she walks up to my counter with some KY as he walks right on out.

    It's blatantly obvious, that this girl is going to take him home, strip that bath robe off of him, and ride 'em, cowgirl! Believe me, hon - I know what you're doing... ...I ain't mad atcha' - by all means, enjoy yourself! You're going home to get laid, while we're stuck at work getting screwed.

    She did come back 2 minutes after some Marlboros - I guess those were for after...


  50. #1000
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    Re: retail workers: tell us your stupid customers

    Setting up for this new store has been quite stressful and I only can imagine I am dealing with not even half the bullshit my Manager is. Yesterday was one of those things where the smallest little things being told to me was annoying the living hell out of me and made my day so much worse.

    One of the things that really annoyed me during the day is that I had to take out of small pile of cardboard boxes that were broken down for the trash because the District Manager would be coming in and "he has a thing for trash" my Manager told me. I wasn't mad at my Manager but by the fact that this truck with 17 pallets with over 100 thousand pieces and this douche nozzle would be upset that a small pile of cardboard boxes was laying on the ground upsets me. It is really that big of a fucking deal when the store is not open and we're trying to get things done? The second part that pissed me off is that he didn't show up any way and I knew this would happen because he has done this multiple times at my previous store. We were told he was going to visit, so we'd really get shit together and make the store look super proper only for him to not show up.

    None of this is actually about customers, but it's just been stressful and like I said I can imagine I don't even know the half of it and my store Manager has probably been dealing with tons of shit too. She's awesome though and seems to have been keeping her head together through this whole shitty process. One of the few Managers where I'd say I was happy to be an employee of hers.
    I got my demons, go get your own.

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