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  1. #901
    26354 MakeDigitalLove's Avatar
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    Re: retail workers: tell us your stupid customers

    So, yesterday 2 huge coupon scammers came into my store. The other shift Manager was just warned about them yesterday and of course they were attempting to scam at the same time I was clocking in.

    I knew it was the people that the other Shift Manager was warning me about because of the amount of stuff and the quantitities they had it in but I really wanted to make sure and I had to let the point of sale to get to the coupon part. By the way the coupons were printed out alone I could tell that they weren't legitimate.. At this point I took 1 coupon and when I saw the way they were printed out I said the coupons don't print out that way. That is all I said and he was like "Okay well I don't want any of it." Mind you the transaction was up to about $416.00 and that was all it took for him to back out. Cold feet much?

    Well, I kind of tossed the one coupon I took back at him. And he gets pissed and raises his voice to me. Saying "Don't you throw anything at me!" and his buddy chimed in saying the same thing. It's like... "Excuse me?" you are here trying to rip me off for god knows how much and you have the nerve to get irate with me? You can attempt ripping us off for hundreds of dollars but you can't handle me tossing a piece of paper? I can't.
    The simple slave, in sweat-soaked sheets, aims his shackles, and cuts off his hands. The simple slave, in smoggy pantheon, aims for release, and cuts off his head.

  2. #902
    I've seen some weird shit luckynumbah7's Avatar
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by jdcnow View Post
    So, this week has been relatively peaceful. Right up until Friday night.
    |

    You might want to tell your boss that coricidin is used by teenage drug users as a cheap high and to put it under lock. Kinda surprised it's not there already, been that way since at least the last, oh, twelve to fifteen years.
    Last edited by luckynumbah7; December 20th, 2014 at 09:01 AM.
    If I blow your mind, do you promise not to think in my mouth? - Unknown

  3. #903
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    I had a guy literally physically grab me by my left wrist over the counter, as he was talking about illegal immigrants, and just generally talking about killing people, etc. If it weren't in front of another customer, and I wasn't on camera, so help me god, I'd have snatched his ass over my checkout counter. He was paying for the cough drops he was already munching on (seriously?) This morning at therapy, my therapist said that it was some sort of psychosis.

    I kept my cool (don't ask me how) but it was very surreal. I tried to steer the conversation back to him paying for the cough drops, some of which were now already eaten. It was only a 2 or 3 minute incident, but yeah, that was kind of

    On the positive side, I did have this older woman who thanked me for being here, and for us being open. That made my day. In a profession of day-in, day-out thanklessness, it did feel really good to be appreciated.

    And I did have two of my favorite regulars - this transguy and his gf come in. His gf is a huge gamer girl. I showed off my Triforce Of Courage tattoo on my left bicep, and she was immediately, like, "I want one, I want one!!!" We chatted about tattoos, and the next 3 I want - a mushroom for Super Mario, a tornado, and the HRC equals sign for marriage equality.

    Swaggering US Olympic Gymnast Sam Mikulak

  4. #904
    26354 MakeDigitalLove's Avatar
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    Re: retail workers: tell us your stupid customers

    If someone physically grabbed me and it felt aggressive I'd more than likely kick them out of my store immediately. Grabbing me in any sort of way and me not knowing you is a HUGE no, no. Glad the ordeal was not long and didn't escalate for you, though.

    Speaking of friendly people, there was a guy that came in my store the other night who had a basket full of Orange Soda and I was like "What the hell?". Turns out this guy is pulling a prank on a fellow buddy at work who is named "Kenan", for those that don't know there was a show called Kenan and Kel, Kenan absolutely went bonkers for it on the show. Anyway, the guy is buying this because it is a Secret Santa thing. Here's the kicker though, at this guys place of work you have to keep what someone bought you on the desk for a month. So this guy is gonna have a shit ton of Orange Soda on his desk for about a Month.
    Last edited by MakeDigitalLove; December 20th, 2014 at 12:40 PM.
    The simple slave, in sweat-soaked sheets, aims his shackles, and cuts off his hands. The simple slave, in smoggy pantheon, aims for release, and cuts off his head.

  5. #905
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    I have this regular that I like it when he comes in. Although, I don't quite know what to make of him, sometimes. He's a short blonde guy, 5'8" or 5'9", mid to late 20s, average build, former Army, and just the most adorable thing you've ever seen. But he's a true Satanist. I see him walk in, "Hey, welcome, how are you?" He always replies, "Full of darkness. Hail Satan!" He makes no bones about how he hates Christmas, Christianity (I really can't blame him), hates Jesus, and, "his fucking whore mother".

    And I'm guessing why it irks me is that religion of any sort is a very provocative subject matter. But he's cool to just talk to. I can tell that he's a lot of fun, interesting, and so much trouble.

    Swaggering US Olympic Gymnast Sam Mikulak

  6. #906
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    My latest Retail Robin meme I've whipped up on PowerPoint...


    Swaggering US Olympic Gymnast Sam Mikulak

  7. #907
    26354 MakeDigitalLove's Avatar
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    Re: retail workers: tell us your stupid customers

    LOL^

    I had a customer before saying how some item was so popular, then went on about how she didn't understand how it could be sold out. Well.. If it is popular...
    The simple slave, in sweat-soaked sheets, aims his shackles, and cuts off his hands. The simple slave, in smoggy pantheon, aims for release, and cuts off his head.

  8. #908
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    That Retail Robin meme has already got 8 repins on Pinterest, and it isn't even a day old from the time I created and posted it, to the time of this post.

    Swaggering US Olympic Gymnast Sam Mikulak

  9. #909
    Back to Creepy Old Fart Yooper's Avatar
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    Re: retail workers: tell us your stupid customers

    It was an all-hands on deck day today (including me) and it was nuts...lines were up to 10 deep at most registers. The aisles made the security screening area at any major US airport the day before Thanksgiving look mild by comparison. I was working the floor supplying all 53 or so registers with register tape, bags, and other supplies. I was stopped by a group of customers in the middle of a busy intersection having a conversation about football or something...so while I waited for them to move on somewhere else, out of the blue some woman ran into ME and then told me she was going to get her three lawyers after the store because it was so busy...



    It made for a very short 10 hour day, though...

  10. #910
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    So we had this couple late last night, about 10.30pm, late 50s, both the husband and wife.

    I hear a call for someone wanting to do a return. Since I'm out on the salesfloor filling the wine section, I go over to the photo lab, away from the hustle-bustle of the frontend. She wanted to return several boxes of very expensive women's hair color. Of course she doesn't have a receipt.

    One thing about our store is that refunds and exchanges without a receipt are at manager's discretion and, we do reserve the right to refuse to do them at all. This is clearly stated on the return policy, posted on the back of the store hours sign, on the inside of the front door, as you enter and leave our store.

    I know that my boss, the overnight assistant, is in the manager's office with the evening assistant, trying to count down all the tills, the safe, and do all of the financial accounting work, before the evening shift assistant manager leaves for the night. So I try to handle the situation myself.

    I tell them that we've got to be able to prove to our loss prevention dept, exactly why we are giving out money, just because... Which is the truth - I wasn't lying to them. Loss prevention would have every right to come and ask me, Why did you just give out money randomly, just willy-nilly to random people, just because they have a bag full of merch with no receipt, and say, "I want a refund, because of reasons, etc."? No, just no.

    Then, they tried to see if I'd do an exchange. Not only do I also have to run that through our system for inventory, but again, why am I just going to just give out merch to just totally random people, just because they asked for it.

    They don't take no for an answer. So I go into the manager's office and go get my manager. He tells her the exact same thing, almost word for word.

    The wife immediately turns mean, hateful, and vindictive - "I guess they don't want our business, then." In the middle of her trying to be all snooty and shit, she inadvertently revealed her true intentions - "I bet if I take this stuff to Walmart, they'll give me a refund."

    So, madam, you just admitted, basically that you're taking items at random - these expensive boxes of women's hair color - and you're going from store to store, attempting to "return" them, just to get some money, or merch, or both. You basically just admitted that you're just out to get one over on somebody.

    Capt. Janeway is tired of your shit. Bye, Felicia!


    Swaggering US Olympic Gymnast Sam Mikulak

  11. #911
    26354 MakeDigitalLove's Avatar
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    Re: retail workers: tell us your stupid customers

    ^LOL

    And what business are you losing exactly? She is taking money away from you. One of the reasons this time of year is rough is not only because of the hustle bustle of it all, but the scammers. Trying to get things done and dealing with these people, ugh.
    The simple slave, in sweat-soaked sheets, aims his shackles, and cuts off his hands. The simple slave, in smoggy pantheon, aims for release, and cuts off his head.

  12. #912
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by MakeDigitalLove View Post
    ^LOL

    And what business are you losing exactly? She is taking money away from you. One of the reasons this time of year is rough is not only because of the hustle bustle of it all, but the scammers. Trying to get things done and dealing with these people, ugh.
    I know, right? I can't anymore, I just can't.

    This week...


    Swaggering US Olympic Gymnast Sam Mikulak

  13. #913
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    MDL, Yooper, and GH - I know you all will love this one I whipped up...


    Swaggering US Olympic Gymnast Sam Mikulak

  14. #914
    26354 MakeDigitalLove's Avatar
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    Re: retail workers: tell us your stupid customers



    I was surprised because yesterday wasn't so bad. Our busiest day was this past Saturday, I'm glad I wasn't there for it.
    The simple slave, in sweat-soaked sheets, aims his shackles, and cuts off his hands. The simple slave, in smoggy pantheon, aims for release, and cuts off his head.

  15. #915
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    Well, file this one under, "Wow, really?!"

    One and the day/evening managers had a customer throw a huge glass bottle of wine at her.

    Saturday afternoon, this guy comes in, wanting to return a bottle of wine he'd bought from us, he had the receipt and everything. Thing is, per State Of Texas law, alcoholic beverages are non-refundable, and basically all sales final - once money changes hands, and the sale is rung up in the register, what's done, is basically done.

    So the guy pitched a fit, actually went home, and called corporate. Literally called corporate over this bullshit. I won't say where are our corporate office is, but it is not within Texas, but it is somewhere in the United States, in another state. He comes back gets the same manager, and gripes that he has to deal with her again. He says that corporate told him that he could bring back the bottle of wine. He starts pitching a fit, then pretends to leave.

    The manager helped this person in our photo lab, so she begins to walk away from the scene with our photo lab supervisor, who was working that day. All of a sudden, the guy turns around, rares back, and literally throws this big ass heavy glass bottle of wine at the manager, and yells, "Here, you can have it!!!"

    In a miracle of science, the wine bottle lands on the floor, and doesn't break!!! But the manager just clicked. She's a mid-to-late-20s girl kinda in the vein of Madea - she's cool as shit, but don't don't cross her!



    So you know, she was about to go snatch his ass. And that's exactly what she did. She caught him at the front door by the hood of his hoodie, and he fell backwards to the ground. The photo lab supervisor had to pull the manager off of the guy - she was about to beat his ass.

    They let the guy go. Well, after our store's salaried assistant manager (the 2nd in command of the store) came back from lunch, the assistant manager had told the salaried assistant what went on, and soon enough, a complaint had just then came down from corporate. It was the guy.

    He'd filed a complaint. Complete with his own phone number to call back and get in touch with. So the salaried assistant called Dallas Police, they have the thrown wine bottle incident on camera, and everything.

    Police come up to the store, call the guy back from our manager's office phone, and he's stupid enough to answer the phone. The cops just lay into him about how he had the audacity to throw a glass bottle of wine at a woman - with the clear intent to do her harm, because he didn't get his way.

    The police flat told him - You can either give me your current location, or we can trace it by your phone number, since you gave it to us on the complaint you filed with corporate. So he gave the police his location (about 2 streets over, in an apartment complex). They go and leave the store. The police come back 15 minutes later, and tell the manager that they have him in custody, and that they'll take it from there.

    He's now facing Assault With A Deadly Weapon charges, and the police have a copy of the security camera footage from the photo lab of the incident in question.

    Bye Felicia!!!

    Swaggering US Olympic Gymnast Sam Mikulak

  16. #916
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    Oh, goody! Dallas's new bag ban law goes into effect at Midnight tonight! (Story credit: Jeff Smith of Dallas-Fort Worth's Channel 5)

    I've already gotten an earful from customers who aren't thrilled about the change. They know it's not me (THANKFULLY!!!). I'm telling them all - direct all your fanmail to the Dallas City Council, who put this ordinance in place.

    I'm sure, they'll get quite a bit.

    Swaggering US Olympic Gymnast Sam Mikulak

  17. #917
    26354 MakeDigitalLove's Avatar
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    Re: retail workers: tell us your stupid customers

    Eh kind of sucks but a nickle a bag isn't bad at all. If it really bothers someone that much then you are better off getting those environmental bags, plenty of stores sell them now.

    Though I could only imagine the complaints you are getting.

  18. #918
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    MDL, @the wine bottle incident, has anything like that happened at your store?

    Swaggering US Olympic Gymnast Sam Mikulak

  19. #919
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    Re: retail workers: tell us your stupid customers

    Those who worked in retail......why is it that it's Always the women's merchandises/stuffs being displayed front and center....while the men's products are always being pushed and displayed at the very back of the department store??



    It's kinda annoying.....I know women are the biggest shoppers but.......


    Example: When I walk into a clothing store, H&M, Topman......the women's clothes are always being displayed front and center. Being a guy, I have to walk all the way to the back of the store, pass through many aisles of women's clothes before I finally get to the men's sections.



    It's always like this. If a store has many levels, the women's clothes always occupied level 1, the entrance of the store. The men's sections will be either on upper floor or at the basement level.



    When I walk into a department store, I'm greeted by counters and counters of cosmestics, perfume, jewellery, basically all female stuffs. And they occupy nearly the entrance level of the department store. As usual, if you want to find any men's stuffs, you have to take an escalator upstairs or downstairs and search for the men's department.



    The only brand that is an exception is Abercrombie and Fitch, which is probably the only likeable thing about A&F. When you enter an A&F store, the entrance level is all men's clothes and stuffs.

    The women's clothes are located at the upper level while the basement level is the payment counter, and men's sections.

  20. #920
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by jdcnow View Post
    Oh, goody! Dallas's new bag ban law goes into effect at Midnight tonight! (Story credit: Jeff Smith of Dallas-Fort Worth's Channel 5)

    I've already gotten an earful from customers who aren't thrilled about the change. They know it's not me (THANKFULLY!!!). I'm telling them all - direct all your fanmail to the Dallas City Council, who put this ordinance in place.

    I'm sure, they'll get quite a bit.
    It took some time but now here in France everyone takes their re-usable bags to the supermarket. It has become a national habit; you go out shopping - you take a bag with you.

    I really don't know why we didn't do it before. The excuses for keeping the plastic ones are really silly.
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  21. #921
    Back to Creepy Old Fart Yooper's Avatar
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by travis82 View Post
    Those who worked in retail......why is it that it's Always the women's merchandises/stuffs being displayed front and center....while the men's products are always being pushed and displayed at the very back of the department store??



    It's kinda annoying.....I know women are the biggest shoppers but.......


    Example: When I walk into a clothing store, H&M, Topman......the women's clothes are always being displayed front and center. Being a guy, I have to walk all the way to the back of the store, pass through many aisles of women's clothes before I finally get to the men's sections.



    It's always like this. If a store has many levels, the women's clothes always occupied level 1, the entrance of the store. The men's sections will be either on upper floor or at the basement level.



    When I walk into a department store, I'm greeted by counters and counters of cosmestics, perfume, jewellery, basically all female stuffs. And they occupy nearly the entrance level of the department store. As usual, if you want to find any men's stuffs, you have to take an escalator upstairs or downstairs and search for the men's department.



    The only brand that is an exception is Abercrombie and Fitch, which is probably the only likeable thing about A&F. When you enter an A&F store, the entrance level is all men's clothes and stuffs.

    The women's clothes are located at the upper level while the basement level is the payment counter, and men's sections.
    You're apparently not shopping at my location.

    The upper level Mall entrance is Men's Fragrances, and then right and left is Men's. If you enter from the upper level parking lot (the building is built into the side of a hill), you go through Home and Men's is to the right (all 32,000 square feet of it). Plus 10 POS terminals scattered throughout plus a portable and the Mobile POS cart--plastic payment only and we greet you in the aisles on busy days.

  22. #922

    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by dpnice View Post
    It took some time but now here in France everyone takes their re-usable bags to the supermarket. It has become a national habit; you go out shopping - you take a bag with you.

    I really don't know why we didn't do it before. The excuses for keeping the plastic ones are really silly.
    Commercialism. Come! Spend money! Buy more than you need and more than you can carry! We'll supply the bags, bag it for you, help you outside with it, and load your car for you! It was also a form of customer service - which hardly exists anymore.
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  23. #923
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    Re: retail workers: tell us your stupid customers

    We have had, want a bag, pay for it. The cost is 5 pence, on our statute books for several months now. I personally like the idea.

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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by Yooper View Post
    You're apparently not shopping at my location.

    The upper level Mall entrance is Men's Fragrances, and then right and left is Men's. If you enter from the upper level parking lot (the building is built into the side of a hill), you go through Home and Men's is to the right (all 32,000 square feet of it). Plus 10 POS terminals scattered throughout plus a portable and the Mobile POS cart--plastic payment only and we greet you in the aisles on busy days.


    Wow, that's great. If only more malls can follow this.



    I guess that's because your store sells mainly men's stuffs? Or there are more male shoppers in your location ?

  25. #925
    26354 MakeDigitalLove's Avatar
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by jdcnow View Post
    MDL, @the wine bottle incident, has anything like that happened at your store?
    No, no one has ever thrown anything as far as I know. I most certainly would have heard about it. Also we don't sell alcohol in our stores because of State Law here. If someone threw something like that at me I'd lose my cool too.
    The simple slave, in sweat-soaked sheets, aims his shackles, and cuts off his hands. The simple slave, in smoggy pantheon, aims for release, and cuts off his head.

  26. #926
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by travis82 View Post
    Those who worked in retail......why is it that it's Always the women's merchandises/stuffs being displayed front and center....while the men's products are always being pushed and displayed at the very back of the department store??

    It's kinda annoying.....I know women are the biggest shoppers but.......
    In the case of most stores, you've just pretty much answered your own question. In a nutshell - demographics.

    Swaggering US Olympic Gymnast Sam Mikulak

  27. #927
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by jdcnow View Post
    Oh, goody! Dallas's new bag ban law goes into effect at Midnight tonight! (Story credit: Jeff Smith of Dallas-Fort Worth's Channel 5)

    I've already gotten an earful from customers who aren't thrilled about the change. They know it's not me (THANKFULLY!!!). I'm telling them all - direct all your fanmail to the Dallas City Council, who put this ordinance in place.

    I'm sure, they'll get quite a bit.
    Quote Originally Posted by dpnice View Post
    It took some time but now here in France everyone takes their re-usable bags to the supermarket. It has become a national habit; you go out shopping - you take a bag with you.

    I really don't know why we didn't do it before. The excuses for keeping the plastic ones are really silly.
    From what I'm hearing from my own customers, the one universal complaint I keep hearing is, "Why should I now have to pay my money for something that was once free, and just given to me?" That is pretty much the one main sticking point with those who are opposed to the new bag ban law. "For what good reason should people be able to siphon even more money out of my wallet than they already do."

    That's the main annoyance with the people who are against this. They honestly don't give a damn about how modern or how good for the environment it is. What they see in front of them, whether rightly or wrongly - what they see in front of them is, Big Brother strikes again, taxing the working-class people out of their hard-earned money, simply because he can. And that's what's pissing people off.

    Although one thing I'm trying to win over customers with, or at least calm their concerns over the new law, is that part of the new law in Dallas, is that we - the place of business - are legally required to provide customers with better quality, sturdier bags that can hold more, as opposed to the traditional cheap plastic bags. These bags must meet the thickness and durability requirements the City Of Dallas has set forth in its new law.

    Swaggering US Olympic Gymnast Sam Mikulak

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    Porn Star smokeshadow's Avatar
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    Re: retail workers: tell us your stupid customers

    Well, as someone who "restocks the pantry" as it were with one shopping trip per month, spending $ 300 plus on groceries, I have found that the reusable bags are better. In the past, that much in groceries would require 20 to 25 or more of the thin, plastic bags provided by the grocery store. With the canvas type reusable bags, I can now get the same amount of groceries in 8 or less bags. That's a win-win for me. Of course, the only limit to how much the stock clerk can get into one of these reusable bags is how heavy will it be for me to drag into the house when I get home.

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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by travis82 View Post
    I guess that's because your store sells mainly men's stuffs? Or there are more male shoppers in your location ?
    Men's is only about 22% of our business. It's a big building with 5 customer entrances. Only one of them enters directly into Mens.

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    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by jdcnow View Post
    From what I'm hearing from my own customers, the one universal complaint I keep hearing is, "Why should I now have to pay my money for something that was once free, and just given to me?" That is pretty much the one main sticking point with those who are opposed to the new bag ban law. "For what good reason should people be able to siphon even more money out of my wallet than they already do."

    That's the main annoyance with the people who are against this. They honestly don't give a damn about how modern or how good for the environment it is. What they see in front of them, whether rightly or wrongly - what they see in front of them is, Big Brother strikes again, taxing the working-class people out of their hard-earned money, simply because he can. And that's what's pissing people off.
    And right on cue, one local TV station here in Dallas-Fort Worth has this story on their facebook page. And, as you can imagine, the comments section is lit up like a Christmas Tree. As of the time this post was published, the comment count was 393.

    As per my quote above, the vibe I'm getting off my customers is pretty much the second paragraph highlighted in bold. This woman's comments verify pretty much everything I've said, as far as the public opinion on this...

    The gov't folks are just saying "Hey, people in Europe pay for their bags - how can we get some of that money and claim it's for the environment?" But here's the catch - I lived in Sweden 11 years. Paid over a buck every time to rent a cart (but we get that back) and every plastic bag cost me about 25-50 cents each at the grocery store, (which we have to guess how much we need and purchase beforehand - there are NO sackers and you are expected to sack after you place the groceries up yourself and pay the cashier who just scans it, kinda sucks). But the kicker is those bags are *worth* about a quarter each. They're thick plastic and can be used over and over again.

    Paying for American grocery bags (basically plastic tissue paper) is a joke. Just the folks in power here trying to look at a way to make some money off the working class, and then say "But it's good for the environment!" and "They've done this in Europe for years!" instead of telling the truth....that they want a new source of funding that they don't have to do anything for which they can enjoy a cash flow for perpetuity....for no effort on their own part.

    They're running out of tollways to build, gotta find a new herd of cash cows. They like money that costs nothing but keeps flowing forever. When I was a kid, the tollways paid for the build, and when they raised enough money they quit charging and took down the toll booths. That doesn't happen anymore, as my father said "Once they taste that money they don't want to stop eating". This bag deal is an easy solution - costs the city NOTHING, instead it costs the stores (for having to charge and collect) and the people (for having to pay) and Dallas gets allllll that money for free. The problem is, when we roll over and allow it - we are inviting them to continue to find new and exciting ways to fleece us.
    The people rest, your honor...

    Swaggering US Olympic Gymnast Sam Mikulak

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    Re: retail workers: tell us your stupid customers

    Of course there feels like there needs to be a balance in life. Saturday night was such an easy night at work, I got so much work done, it wasn't busy but steady. No huge problems. Sunday? All hell breaks lose.

    1 - One of the cashiers took fake 10 dollar bills so I have to leave money short somewhere.

    2 - 2 really young kids attempted to steal, I wouldn't have caught them if I didn't have an extra employee on the floor last night, I was caught up with customers. She told me and I went up to them, they both had back packs, I told them to drop whatever they had and let me see there back packs. One came up to me while the other went the opposite direction. The first kid was giving me excuses while he was going through his bag but he had nothing. Then I had to follow the second kid and I asked him to open his bag so I can see if he has anything. He asked me if I had a search warrant. I told him "No and I don't need one". He didn't have anything in his bag either.

    My employee and I found the products they were attempting to stuff in their bags around the aisles they were walking around. I guess they knew she saw and said something.

    3 - There was a guy that had an 80 dollar product and he used thirty dollar worth of coupons on the product, paid the rest in cash. Everything was legit, he had a receipt for it. Normally, we put the coupon amount on a gift card and the rest would be cash. I had to look for a few minutes for the gift cards, but we didn't have any. To avoid issues and against my better judgment I decided to just give him all cash back. So I go back to the register and do that.

    He is standing there counting the money and claiming that I owe him a hundred dollars because of the 30 dollars in coupons. He was adding the coupons on top of the original price (which would have been 110 dollars, not 100 anyway). I told him "No, the product was 80 dollars and you used 30 dollars in coupons, I gave you the full refund in cash because I don't have gift cards." You'd think someone would be OK with this. Then he decides he wants the product. So I have to resell him the item I just returned.

    Mind you, doing this it will look very suspicious on the computer and the paper work. I wrote a note to my Manager but I am sure I will be asked about it.

    Anyway, I ring it up and just put the cash back in the register. 5 minutes later the guy comes back in and wants to return it. At that point I told him "No, and you need to go back to the original store you got it from. I'm not doing this again." (It was originally bought at a different location from my company). He didn't put up a fight or anything, which was nice. He just left.

    4 - I hate Photo and doing Photo. It is very annoying and most people aren't willing to do it themselves when the machine is very user friendly and walks you through everything if you want it to. This lady just gave me TMI. She told me she wanted to print "naughty" photos, nothing naked but she wanted to print them. We're actually not allowed but she was only getting a few, so I figure I'll just pretend I didn't hear her say that and pretend I won't see it.

    Unfortunately she proceeded to tell me why anyway, which I of course is nothing I asked about. Now, I am not being judgmental in this case because I don't know these people but I am the kind of person where you don't need to explain yourself to me and I generally don't like when people that I don't know (especially at work) share some really personal info. She told me she was getting the photos for her boyfriend who was in prison because he wanted naughty pictures of her. I am like "OK?" I am happy for him I guess?

    I guess it is because people don't need to tell me any of this but for some reason they do and I feel really awkward knowing the information? I don't know.

    Either way, with all this going on it took me facing my store like 3+ hours, when it usually only takes me one. Luckily things really slowed down after that, although when it did there were still a few shady people that I felt I needed to babysit.
    The simple slave, in sweat-soaked sheets, aims his shackles, and cuts off his hands. The simple slave, in smoggy pantheon, aims for release, and cuts off his head.

  32. #932

    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by MakeDigitalLove View Post

    4 - I hate Photo and doing Photo. It is very annoying and most people aren't willing to do it themselves when the machine is very user friendly and walks you through everything if you want it to. This lady just gave me TMI. She told me she wanted to print "naughty" photos, nothing naked but she wanted to print them. We're actually not allowed but she was only getting a few, so I figure I'll just pretend I didn't hear her say that and pretend I won't see it.

    Unfortunately she proceeded to tell me why anyway, which I of course is nothing I asked about. Now, I am not being judgmental in this case because I don't know these people but I am the kind of person where you don't need to explain yourself to me and I generally don't like when people that I don't know (especially at work) share some really personal info. She told me she was getting the photos for her boyfriend who was in prison because he wanted naughty pictures of her. I am like "OK?" I am happy for him I guess?
    I didn't know photo places still existed.
    http://www.justusboys.com/forum/signaturepics/sigpic216959_1.gif

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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by borg69unimatrix View Post
    I didn't know photo places still existed.
    Yea, but only digital. Any film that comes in we have to send out.
    The simple slave, in sweat-soaked sheets, aims his shackles, and cuts off his hands. The simple slave, in smoggy pantheon, aims for release, and cuts off his head.

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    Re: retail workers: tell us your stupid customers

    Speaking of digital photo...We have these news machines, very easy, very friendly to use. But, they still have to have someone in photo print them a barcode to be able to buy them. People are always coming up front without it then getting upset when the cashier tells them can't ring it up without the barcode. I had some woman screaming at me. I counted she said fuck eight times. I thought your kid is standing right there, is this how you talk around him. Besides screaming a me won't get you anywhere. What it get you is: me calling a manager and then you have to wait even longer.

    Of course it would help if they would post a large sign back in photo telling people they need this barcode.

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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by roadtripboy View Post
    Of course it would help if they would post a large sign back in photo telling people they need this barcode.
    To be honest, I don't think it would.
    The simple slave, in sweat-soaked sheets, aims his shackles, and cuts off his hands. The simple slave, in smoggy pantheon, aims for release, and cuts off his head.

  36. #936
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by borg69unimatrix View Post
    I didn't know photo places still existed.
    Oh, god, yes. We have a photo lab exactly like MDL's - we do digital, but send film orders out.

    Quote Originally Posted by MakeDigitalLove View Post
    Yea, but only digital. Any film that comes in we have to send out.
    Quote Originally Posted by roadtripboy View Post
    Of course it would help if they would post a large sign back in photo telling people they need this barcode.
    Quote Originally Posted by MakeDigitalLove View Post
    To be honest, I don't think it would.
    Lol, nope. No, it wouldn't. In the 4 years I worked for Dollar Tree - a retailer where every item the store carries is the exact same price - ($1 each), the number one question I got asked was, "How much is this?"



    Welp. Shit's about to get real at my store.

    My company, who shall remain nameless, has merged with a European retailer, in the same subdivision of retail - pharmacy retailer. Now that they've corporately fucked, the European retailer is telling the American retailer, basically that they (the American retailer) need to run their stores like the European retailer runs theirs. I can clearly see the thunderhead clouds of the coming shitstorm already, off in the distance. Because the way the European retailer runs their stores - terraforming the American stores way of doing things towards mirroring the European retailer's model would basically kill the American stores. I'm predicting that it could very well be the death knell for the American stores. It simply will not work - the American stores run on an entirely different business model philosophy.

    While we're a pharmacy retailer, and the core of our business is pharmacy, the way the American retailer has marketed itself is that it's basically the pharmacy-centered small-box alternative to big-box stores like Walmart and Target. We advertise things like great, close-to-building parking, short checkout lines, a variety of household items - chips and snack, soft drinks and adult beverages, a small basic grocery section, household cleaning supplies, paper towels and toilet paper, school supplies, pet supplies, a seasonal section - basically an "everyday needs" type of store, along with our pharmacy and cosmetics sections. We're trying to be as many things to as many people as we can, but still doing it with the convenience, and ease-of-use shopping experience that a small-box store can provide, and a big-box retailer simply cannot. And we market ourselves as such.

    But the European retailer wants us to get away from that, almost entirely. They want to terraform our stores to be more like theirs, which, IMHO, will do nothing but alienate and piss off our customers.

    They want to take out all of the "everyday needs" types of merchandise mentioned above, and they want us to focus strictly on cosmetics and pharmacy, and that's it. No food merchandise, no household goods, none of that. That's going to be one HUGE strike against our American stores. They're basically taking out the "loss leader" merchandise - the types of items we take a financial hit in carrying, but it's THAT specific kind of merchandise that actually attracts people to the stores, and makes customers actually want to shop there.

    Especially if you get rid of the grocery, food and drink merchandise, omfg, you are going to alienate so much of your clientele base that come there specifically for that type of merchandise. The European retailer also wants the American stores to do away with selling cigarettes - again, another "loss leader" that actually gets people to want to come and shop there. They're eventually going to do away with that, too.

    And another thing, too - the European stores...close at night. They actually lock up and go home at night. They don't do the whole 24-hour, city-that-never-sleeps living cycle like we do, here in the US. In my store, the busiest times for the overnight shift are from 10pm to about Midnight, and in the morning, from about 530am onward. If we start closing at night, we'll lose all that business, and those two customer bases - your night owls, and your working-class clientele who want to quickly grab a drink, cigarettes, snacks, or whatever before heading off to work.

    So we've pissed off the night owls, the working-class clientele, the smokers, the adult beverage drinkers, the middle-of-the-night shoppers, the everyday-needs shoppers. Let's see how many more customer bases we can piss off before our stores begin to look like ghost towns, and the sales start to show it. It'll be a year this coming March 1st, and my store's clientele still hasn't gotten used to the fact that our prescription pharmacy actually closes at night. Just last night and this morning, I was still turning customers away.

    Here's basically my rant - Hey, corporate - did we not learn anything from New Coke? Did we not learn anything from taking The Weather Channel from a 24-hour weather-reporting TV news station (its intended purpose), and trying to change it into a Discovery Channel knockoff, where the ratings damn near jumped off a cliff? Did we not learn anything from JC Penney trying to reinvent the wheel for retailing?

    If it ain't broke, for the love of fucking god,

    Don't. Fucking. Fix. It.


    Swaggering US Olympic Gymnast Sam Mikulak

  37. #937
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by roadtripboy View Post
    Of course it would help if they would post a large sign back in photo telling people they need this barcode.
    Quote Originally Posted by MakeDigitalLove View Post
    To be honest, I don't think it would.
    I posted this to my Retail Robin board on Pinterest...


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  38. #938
    JUB Addict roadtripboy's Avatar
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    Re: retail workers: tell us your stupid customers

    ^ If I'm guessing correctly about who you work for...I'd be scared of KKR's investment. They bought a broadcasting chain that had a TV station here and the results were a complete train wreck. I hope all goes well.

  39. #939

    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by jdcnow View Post
    I posted this to my Retail Robin board on Pinterest...

    That thing we talked about... this was the best I could do...
    http://www.justusboys.com/forum/signaturepics/sigpic216959_1.gif

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    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    ^ Roadtrip, check your private comments. Shhh, though.

    Swaggering US Olympic Gymnast Sam Mikulak

  41. #941
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by borg69unimatrix View Post
    That thing we talked about... this was the best I could do...
    I love that, borg!

    Swaggering US Olympic Gymnast Sam Mikulak

  42. #942

    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by jdcnow View Post
    I love that, borg!

    Thanks! I think it still needs some clever editing or something though... a few key frames removed to really make it "dance" a little more fluidly.
    http://www.justusboys.com/forum/signaturepics/sigpic216959_1.gif

  43. #943

    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by Thynight View Post
    Does it even matter if beer gets shaken?
    Right on! I don't drink alcohol, but I do know how draft beer is unloaded from a truck and into the basement of a café in most countries: they just ROLL the barrels al the way down!
    WHERE HAVE YOU SWUM NAKED? SCHOOL? YMCA?
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  44. #944
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    Whelp, that puts another week in the books at my store. Now on my off-days and enjoying every minute of it.

    In the restructuring drama and coming shitstorm I mentioned above that we think is coming down the pipe, my immediate supervisor and I couldn't be happier about killing the overnight shift.

    Although we'd lose the overnight shift, and our wonderful regulars, who've been so good to us, over the past year and a half I've been there. But in return, there may be additional changes coming. Our much-beloved assistant general manager (our store's second-in-charge salaried assistant manager, above all the hourly assistant managers)...well, the company transferred him to a sister store nearby, over in the Dallas County part of the city right before Thanksgiving. Well, there's a good chance that he might get promoted to store manager and get his own store, here within the next one or two months. If that happens as we think it will, he will definitely want both my overnight manager and I transferred over to his store as hourly assistants - a HUGE promotion for me, as it would mean a drastic and much-needed boost to my financial situation (college would be back on the table, I could afford needed laser eye surgery to correct blurred distance vision in my right eye - which is not covered by insurance - , amongst other things. )

    Also, the discontinuing of the overnight shift at my store would also mean another much-needed thing - accountability.

    No more dicking off on the day and evening shifts, and leaving the overnight watch to bail the store out workload-wise. Because, of course, when management comes in, the next morning, "Why wasn't this, that, and the other done? Y'all are dead overnight, you had plenty of time to get it done." Three of my store's best people are 3 cashiers who are elderly women in their 60s, and I think one of the three just turned 70. And these three elderly ladies out work our middle-aged, twenty-something, and college-aged coworkers. The rest of them are lazy as fuck. Laziness and favoritism are killing my store, and it doesn't have to be this way.

    But now, with the night shift now gone, the day and evening people now have nobody to have to come behind them, and pick up their slack for them, and save their ass. My overnight manager and I think it's absolutely hilarious. He and I have literally taken gift card bets on, if the store does start closing at night, which coworker is the axe of accountability going to fall on first? We both **so** see this coming.



    Because if stuff's not done by closing time, then it is what it is. And when management comes in the next morning... Um, yeah, no... Just, no...

    My supervisor and I have literally propped my store up, and even our regular customers who frequently shop there have noticed it.

    I'm so ready to transfer out and be gone, I can't even... /facepalm...

    Swaggering US Olympic Gymnast Sam Mikulak

  45. #945
    26354 MakeDigitalLove's Avatar
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    Re: retail workers: tell us your stupid customers

    I did some hours at my old location, but last night was the last night I was there. My Manager needs me at my location because 2 people are leaving soon and 1 can only work 2 days a week. I feel really bad because this year I will be moving to Nevada, there is no definite dates yet so I haven't told her anything.

    The Manager that took over my old store is leaving, she has been miserable because she can't enough hires and even when she does she hardly has to hours to give because they cut them. It is hard to get anything done because of how much was cut and how much she needs to get done, it just all started to pile up. The store is turning into a nightmare and my company is seemingly doing nothing to help fix that.
    The simple slave, in sweat-soaked sheets, aims his shackles, and cuts off his hands. The simple slave, in smoggy pantheon, aims for release, and cuts off his head.

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