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  1. #701
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    We had one customer being an absolute jerk last night, basically acting like a 5 year old who didn't get his way.

    He's acquaintances with our cosmetics manager who happened to be working last night. About 15 minutes after he'd left, and customer traffic had settled down a bit, I went over and asked her, "So what was the deal with your friend?"

    Our cosmetics manager is a dear, sweet lady in her mid 40s, but don't you fucking cross her. Because she answered my question with about the most evil response a woman could have said... "He was being a little dick."



    She didn't even realize the brilliance of what she'd said. I had to explain to her to think back what she'd said, and to take into consideration the fact that she's a female saying this about a male. And think about how that can be interpreted in double entendre form. She'd knocked this guy down a half-dozen notches, and he wasn't even there at the time for it.

    Swaggering US Olympic Gymnast Sam Mikulak

  2. #702
    26354 MakeDigitalLove's Avatar
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    Re: retail workers: tell us your stupid customers

    Get off your phone at the fucking register. I dont see it as a rude act, I see you as a rude person if you do it.

  3. #703
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by MakeDigitalLove View Post
    Get off your phone at the fucking register. I dont see it as a rude act, I see you as a rude person if you do it.
    This right fucking here!!!


    Swaggering US Olympic Gymnast Sam Mikulak

  4. #704
    JUB Addict roadtripboy's Avatar
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by MakeDigitalLove View Post
    Get off your phone at the fucking register. I dont see it as a rude act, I see you as a rude person if you do it.
    I'll third that opinion, 200%.

  5. #705
    26354 MakeDigitalLove's Avatar
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    Re: retail workers: tell us your stupid customers

    Guy was on his phone and he hands me his pre-paid debit card that he wants to put money on. So he hands me the card and he hands me a 100 dollar bill, so I ask him "You want 100 dollars on this?" because there is a charge on these cards and he would have needed more money. He ignores me and continues the conversation, I ask again and he ignores me again. So I ring the 100 dollars and there was a charge where has has to pull out more money.

    I've ran into too many issue concerning transactions because people were on their phone during it.

  6. #706
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    I checked online, and the Full Moon isn't until this coming Sunday. Of course, you could be easily forgiven for thinking it was last night with all the goddamned trolls we had.



    Had a skinny guy strung out on drugs come in. He counted his change out - he only had like $2 and some change. He literally wanted to know if we could break up a 6-pack of Slim Fast drinks and sell him just one. /facepalm

    He then tried to strongarm me into letting him pay for one candy bar, yet while taking two.

    Then the trolls with the gift cards, and the people trying to get something for nothing. We had it all last night!

    Swaggering US Olympic Gymnast Sam Mikulak

  7. #707
    JUB Addict SaskGuy's Avatar
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by MakeDigitalLove View Post
    Get off your phone at the fucking register. I dont see it as a rude act, I see you as a rude person if you do it.
    Yes, I think that's extremely rude. I was behind some guy in Wal-Mart who was on his phone the entire time he was paying for his stuff. The cashier said to me after he left, "The least he could have done was acknowledge my existance!".
    Don't even get me started on people who constantly have their faces buried in an iPhone! I have a friend who does that, and I'm just left sitting there by myself.

  8. #708

    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by SaskGuy View Post
    Yes, I think that's extremely rude. I was behind some guy in Wal-Mart who was on his phone the entire time he was paying for his stuff. The cashier said to me after he left, "The least he could have done was acknowledge my existance!".
    Don't even get me started on people who constantly have their faces buried in an iPhone! I have a friend who does that, and I'm just left sitting there by myself.
    Almost daily I see pedestrians cross streets glued to their cell phone screens. Even Lassie knew to look both ways before crossing.
    http://www.justusboys.com/forum/signaturepics/sigpic216959_1.gif

  9. #709
    JUB Addict roadtripboy's Avatar
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    Re: retail workers: tell us your stupid customers

    I had a customer one night. Suddenly he just busted out laughing. After explaining he was laughing at me. He said he was laughing at some woman who was so involved with her phone call she walking right into another customer. It a wonder she didn't get run over. Those old folks are hell on wheels with those electric shopping carts. They will run right over you.

  10. #710
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    I have to say, I'm getting more than a little sick and tired of having to defend and explain a decision I neither made nor had any input into.

    So people have had the biggest duck fit over the fact that our store location's professional full-service pharmacy will no longer be 24-hour going forward. The general store part, where I work, will still be 24hr, though.

    I swear, the next person who asks me, "Well why'd y'all do that for?" I'm going to flatly say, "Because I personally felt like it, just to piss people off, that's why."

    Forget the fact that we also lost two great girls who were our overnight pharmacists (they were transferred to other stores). Forget the fact that I, too, get prescription meds now that I'm on Wellbutrin - now I have to stand by and hang around after work and wait for my prescription to be filled, when before, it could just be done during my shift, and I could just grab it and pay for it on my way out, after work. Forget the fact that we're also losing some great regular customers we actually like seeing come in. But now that the pharmacy isn't 24hr anymore, there really isn't a reason for them to come by anymore.

    So no, I personally decided the pharmacy wouldn't be open during the overnight hours anymore, just to piss everyone off, and turn the whole damn neighborhood against me.


    Swaggering US Olympic Gymnast Sam Mikulak

  11. #711
    26354 MakeDigitalLove's Avatar
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by jdcnow View Post

    Then the trolls with the gift cards, and the people trying to get something for nothing. We had it all last night!
    I hate gift cards and pre-paid cards so much because of the amount of trouble it brings in. I feel like I have to be very careful with every single transaction with them cause you never know. Someone bought one Sunday and it turns out a stolen credit card was used. This was definitely the fault of the cashier though. She never checked for ID.

    There was a guy who said he worked for the same company as I do when he tried to purchase another gift card with one he just bought. When I told him no, he was furious yelled at me and asked my name. He claimed to work for my company then and I don't know why he thought that would persuade me, I'm not breaking rules for anybody.

    We constantly get emails every few months about not doing gift card/pre-paid cards over the phone because apparently there are people who fall for the scam. To me it is pretty common sense not to do any transaction over the phone, no matter who they claim to be. The amount of notices we've gotten about this, it surprises how many times you hear of it happening.

  12. #712
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by MakeDigitalLove View Post
    I hate gift cards and pre-paid cards so much because of the amount of trouble it brings in. I feel like I have to be very careful with every single transaction with them cause you never know. Someone bought one Sunday and it turns out a stolen credit card was used. This was definitely the fault of the cashier though. She never checked for ID.

    There was a guy who said he worked for the same company as I do when he tried to purchase another gift card with one he just bought. When I told him no, he was furious yelled at me and asked my name. He claimed to work for my company then and I don't know why he thought that would persuade me, I'm not breaking rules for anybody.

    We constantly get emails every few months about not doing gift card/pre-paid cards over the phone because apparently there are people who fall for the scam. To me it is pretty common sense not to do any transaction over the phone, no matter who they claim to be. The amount of notices we've gotten about this, it surprises how many times you hear of it happening.
    OMFG!!!!!!!!!

    We had an hourly MANAGER that got fired just right at the first of this month, the week before last over this exact thing. Damn shame, too. Again, you're right - this is where some basic common horse sense and critical thinking could have saved this guy's job. He got taken for over $9,000!

    I've been in the storefront retail business over 12 years too damn long. One of the first things you are taught is...

    FUCKING NEVER...

    ...do you do a transaction of any kind over the phone. I don't care if it's the damn White House, I don't care if it's the CEO of the company - never do you conduct actual business over the phone like that.

    So last night, we had to shutdown most of the store for a very detailed floor stripping and wax job. The only thing we had open was our cosmetics department and the baby/ladies hygiene/condom case aisle. We didn't have access to our front checkouts, so we had to basically turn the cosmetics checkout into our battle bridge by which we ran what we could of the store out of.

    OMG, these people are so damn special needs when they get told no. Sincere thanks to the Wellbutrin I'm on for keeping me exceptionally level-headed through all of this. No matter how polite and diplomatic I try to be in explaining our situation, some people still didn't get the damn hint.

    I would stand outside the front door in the cold, and when people pulled up I would go and tell them, "I'm terribly sorry, but we're having our floors waxed tonight. So the only thing open to the general public is the cosmetics department."

    Most customers: "But I just need (insert item here, usually cigarettes)."

    Me: "I'm terribly sorry, but we've also been told by the people doing the floor waxing that we employees aren't even allowed back there, while they're doing the waxing. That includes the front checkouts. We're actually running the store out of the makeup counter tonight, because we've been we've been told by our floor waxing people that even we employees aren't allowed to be where they're working."

    When I explained it like that, most people understood. While they understandably weren't thrilled, they were at least nice about it. But I did come across a few that when I explained the situation the first time, then I explained that even we employees who work here aren't even allowed back there, and they would give me this blank, yet sad look as if to say, "But why?" And by this time, inside my head, I'm facepalming so damn hard. I just told you why, and from there, it is what it is.

    And then, after they're done, and some of the morning customers showed up, I apologize for the aisles being cluttered with displays, and that because we had professional floor waxing done, we had to move stuff around. After me saying that, a few customers had the nerve to ask me, "What's that smell?" After I'd just finished this whole schpiel about getting our floor waxed.



    The hardest part about last night was getting it through people's thick skulls that "No" really means "No", not "Can you make an exception for me?" or "If I give you the money, can you...?"

    If we employees have been told by our own people to GTFO, what do you think we're going to tell you?

    Gentleheart, you've told me once that you could not do this work. Sometimes, I'm beginning to wonder my own damn self!

    Swaggering US Olympic Gymnast Sam Mikulak

  13. #713
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    OMFG, last night...

    So this guy comes up to my counter with a receipt for a Vicks Vaporizer machine - The big $20 ones you use when you have a cold. He wants to return it. I take the receipt - which is torn in two pieces horizontally. I look at the promo text written on the back and it does match up. So this receipt is a viable receipt, it has the serial number of the transaction intact, and everything. I look at the date - earlier this week, within the 30 days. I look at the store address on the top half of the receipt - it's across town over by a hospital, but I know exactly where that store is; I've seen it on the public bus routes. So I then go to look at the item, and it's inside this big box package.

    Forgive me if I start sounding like Michael Westen from Burn Notice here... Unless the retailer is exceptionally picky about making sure the visual graphics on a packaged big-box, large-sized item are completely showing - which most aren't - you will often see a rectangle label of some sort on the item packaging, usually large and noticeable, about the size of an medium-sized index card. That rectangle label is actually the case-pack shipping label from the store's private warehouse, so that they know to put it with which shipment on which 18-wheeler truck, that goes to which store location for final delivery to be put on the shelf and sold to the general public. The label will have the destination store's information - always a store number, and in my company's case, the street address of the destination store, so that if a case of merchandise ever goes missing or gets sent to another store within the company by mistake, it can be traced to which retail store location it actually belongs to.

    So I look on the case-pack label from the warehouse. Wouldn't ya' know, it was addressed to MY store, and NOT to the other store which was on the receipt!

    "Sue-prize, sue-prize, sue-prize!" - Gomer Pyle.

    My manager was over in photo lab, I call him over to stand right beside me to back me up, in case I need it. With my boss now standing right beside me, I told the man, in a polite, level-headed voice, "Sir, this receipt is from (our sister store location over by the hospital), and this warehouse label on the box says this item came from this store here (my store), not from (the store over by the hospital). So we can't take this back." My manager does indeed back me up - "I'm sorry, but we can't take it back." I look at my boss and smile, then I look at the shoplifter as he says not a word and doesn't dispute me - he knows I've got him dead to rights on this.

    I say to the shoplifter in a casual, 10th Doctor, no big deal tone of voice, "Nice try, by the way. I'll give you that..." My boss is right beside me trying not to die laughing.

    He wants to buy something on sale - you only get our sale prices with our store's free loyalty card. It's free to get one, but if you don't have it, you can't get the sale prices. I ring his drink up. He asks, "Isn't it on sale?"

    Me, "You only get our sale prices with a card or phone number."
    Shoplifter: "Naw, nevermind..."
    Me, "OK, bye. Don't let the door hit you..." (We are allowed to be somewhat stern with the shoplifters, especially if we have them dead to rights, like this guy.)

    I love the fact that my manager will back me up 200% on dealing with shoplifters and riffraff in our store.

    Swaggering US Olympic Gymnast Sam Mikulak

  14. #714
    JUB Addict roadtripboy's Avatar
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    Re: retail workers: tell us your stupid customers

    A woman about my age comes through my line and says: "I'm glad to see that Wal-Mart hires old folks"

    Well, shit.

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    Re: retail workers: tell us your stupid customers

    I started working for the AMC movie theatres just recently and discovered that I'm the oldest one over 28. I am finding out quickly that people are slobs. It is one of my duties as an usher to clean the bathrooms. UGH! People - please flush when finished!! PLEASE!!

  16. #716
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    ^ I remember when I worked for a 24hr convenience store back home. One night right at 11pm shift change, this one man came in and blew our men's restroom main stall (the big one) toilet to Kingdom Come. And of course, we had the doorless restrooms with just a zigzag dividing wall, so you could enjoy the unique fragrance every time someone went, and you could hear it practically all over the store - especially when someone had rocket shits.

    Well I go in the men's room to investigate, and I get only so far as the front sinks near the entryway - I had to back out because it smelled so bad, I was about to puke. So I literally had to cut a deal with the evening cashier that she would stay behind the extra HOUR it took me to clean the men's restroom.

    I literally had to come back with a spray bottle of bleach, and just go to randomly spraying as I walked in to kill the smell. Solving the one problem of the odor from hell created another problem - I had to spray so much bleach that I literally started getting high off the bleach! I literally had to take two minute breaks every so often to go outside and get fresh air, as I could barely breathe.

    Little Shop Of Horrors doesn't even begin to cover how bad this toilet looked. There was shit left in the bowl, on the seat, behind the seat, on the sides of the toilet, there was shit on the sections of wall both behind and to the toilet's right side, and on the handrails (for our disabled guests), there was shit on the floor, there was shit on the trash can that was literally 3 feet away. Literally nothing was safe in this stall.

    Now that was some...wait for it...bullshit!

    Swaggering US Olympic Gymnast Sam Mikulak

  17. #717
    26354 MakeDigitalLove's Avatar
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by piano1 View Post
    I started working for the AMC movie theatres just recently and discovered that I'm the oldest one over 28. I am finding out quickly that people are slobs. It is one of my duties as an usher to clean the bathrooms. UGH! People - please flush when finished!! PLEASE!!
    Last week I vacuumed our on aisle because someone spit sunflower seeds all over the floor. My manager also caught a lady go to our drink coolers, drink out of 2 separate bottles and put them back.

    Retail has really made me dislike people.

  18. #718
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    Re: retail workers: tell us your stupid customers

    Last night was an eye opener for me. I got to see how sloppy people are. One woman was abusive with her mouth and didn't like me telling her "no outside food from other vendors". Said that she never heard that before. Thank goodness my boss was within eye shot. Some people had beer as well as at the last showing of Captain America, were smoking in the theatre. No one alerted us to this matter. I can't wait now for tomorrow.

  19. #719
    26354 MakeDigitalLove's Avatar
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    Re: retail workers: tell us your stupid customers

    People like to think rules don't apply to them and pretend to be ignorant about them for a chance of you pardoning them.

  20. #720
    Chief Meteorologist jdcnow's Avatar
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by MakeDigitalLove View Post
    People like to think rules don't apply to them and pretend to be ignorant about them for a chance of you pardoning them.
    OMFG, guys, tell me if this has ever happened to you - I get this a lot.

    When you have to tell a woman customer no, and then she gets all flirty, and shakes her chest in your face, and starts pouting her lips.

    I wanna tell them so damn bad...


    I've been in situations where I've had to tell a woman guest no on something, and she damn near does everything except gets me to motorboat her. Ma'am, I'm sure your boobs are very nice, but I'm gay, I like guys. So you shaking your boobs in my face, like, what the hell am I supposed to do with that? That does nothing for me. You don't really have anything that I want anything to do with, I'm just sayin'...

    I've had women assume I'm straight. Hell, I've had guys assume I'm straight. I'll never forget this one guy and his gf we were following as potential shoplifters. Guy gets up to my register, "Quit looking at my girl!" "Excuse me?" "I said quit checking out my girl, I saw you looking at her!"



    Bro, if you only knew...

    Swaggering US Olympic Gymnast Sam Mikulak

  21. #721
    26354 MakeDigitalLove's Avatar
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    Re: retail workers: tell us your stupid customers

    One of the regulars in my store apparently made a comment about me saying that I was "mean" to a customer and that I made my cashier wait for me when he had a line a couple Sundays ago. I particularly don't really like this customer anyway because any time I have asked him if he needed help with anything he would reply "I probably know more about this store than you do", it was done in a joking manner but when he responded with this every time I asked him I just stopped asking.

    What happen was that it was on a real busy hectic night because of these stupid weekend coupons. I was shorthanded (not my Store Managers fault), customers were just not listening to me at all when it came to coupons, sales, etc. So I was a bit flustered during the night. At 9 I started to count all the registers outside the one our Cashier was using, we close at 10 so this is the time we regularly do this. After I close everything my cashier has a pretty decent line.

    I go down tothe second register and inform people that I can only do Credit or Debit, but I cannot do anything with cash because I have none. My first customer ends up doing cash back and I stated pretty firmly "Sir, I told you I cannot do Debit or Cash back. I have no money in the register, that is why I said only Debit or Cash." The guy states "Well, you said Debit" and I said "Yes, I said Debit because I don't have cash." I just ended up going into the office and taking them money out of the safe, I informed my manager of me doing this. At this same time I had to deal with a situation my cashier couldn't handle himself that was holding up his line.

    This regular customer is in first register line and he is staring at me because I guess I was visibly irritated. He came into my store a couple days ago and informed one of my employees about it. It annoys me because it is clear that he doesn't know I had more than a couple things to handle at the same time.

    So small recap:
    -I am shorthanded and I was counting registers when the line got big.
    -I had to deal with a customer who didn't listen to me when I rang him up.
    -I had to deal with an issue with my other cashier because he couldn't do it.
    -And I was trying to get the line down so people can be on their way.

    So please excuse me if I sounded a little irritated or "mean."

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    Porn Star smokeshadow's Avatar
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    Re: retail workers: tell us your stupid customers

    Back in the early 70's, during summers between semesters at college, I worked the retail side of a local photo products / photofinishing company. About mid-week a college age co-ed came in to pick up the pictures that she had left earlier in the week for developing. I located the 2 packages of pictures, tallied up the total price and she paid for them. Then, pulling several of the pictures from their envelope, she laid them on the counter. Now, these were the 3"x3" pictures one got from using a Kodak "Instamatic" p-n-s camera. They were mostly dark with a small, maybe 1/4" high white streak in the middle. She commented that she had been at a recent Elvis Presley concert and wondered if there was any way that we could enlarge these pictures of Elvis so that she could see his face

    As most amateur and all professional photographers can tell you, trying to enlarge a picture taken at a concert venue from the "cheap seats" into something that is recognizable is extremely impossible. Even if one could blow the image up large enough, there isn't enough "there" to be recognizable

  23. #723
    Look, listen and rejoice oakpope's Avatar
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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by jdcnow View Post
    If you want to try and get one over on me, try harder.
    Strangely, that arouses me quite a little bit
    Magna Veritas


  24. #724

    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by Yooper View Post
    Overheard a Customer today who had purchased two bras during a buy one get one free event.

    She wanted to return the one she paid for and keep the other free one.

    LOL! XD that's too good! XD

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    Re: retail workers: tell us your stupid customers

    It was a full moon this past week...that explains a lot of things.

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    Re: retail workers: tell us your stupid customers

    Yesterday was nuts. I expected a lot of people since it was the day before Easter. But, we were swamped. It was like Black Friday!!!

    And not just with people buying groceries for Easter dinner. We sold the most bikes I've ever seen in one day. People with $400 worth of clothing!

    It was just a constant stream of people from 2:30pm when I got there until 10:30pm. I suspect today will be just as bad.

  27. #727
    JUB Addict honooryuu's Avatar
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    Re: retail workers: tell us your stupid customers

    i had a customer tonight who insisted that the star of david was 5 points and not 6 points.

    i have also had customers come through who constantly come up to my photo counter and ask me if this is where the pharmacy is... i just look up to the giant sign above my head that clearly says photo and just shake my head
    http://www.justusboys.com/forum/signaturepics/sigpic252537_2.gif

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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by roadtripboy View Post
    Yesterday was nuts. I expected a lot of people since it was the day before Easter. But, we were swamped. It was like Black Friday!!!

    And not just with people buying groceries for Easter dinner. We sold the most bikes I've ever seen in one day. People with $400 worth of clothing!

    It was just a constant stream of people from 2:30pm when I got there until 10:30pm. I suspect today will be just as bad.
    This year I had off on the weekend, but yeah during the "Easter Weekend" it gets pretty busy.

    Quote Originally Posted by honooryuu View Post
    i had a customer tonight who insisted that the star of david was 5 points and not 6 points.

    i have also had customers come through who constantly come up to my photo counter and ask me if this is where the pharmacy is... i just look up to the giant sign above my head that clearly says photo and just shake my head
    I have customers call my store all the time asking to be transferred to Pharmacy or telling me information about themselves that lets me know they meant to call Pharmacy. When you call any branch of my store Pharmacy is always the first option that is told to you by the prompt.

    Our registers have been acting up real funky the last couple days. Acting slow, not taking credit/debit to completely freezing. When this has happened and I tell people I can't use debit/credit or that we are having problems people look at me like the devil. Or they ask me "Why?". When it should be clear that I am not a technician.

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    Re: retail workers: tell us your stupid customers

    You know, I sorta envy today's retail cashiers with their computerized registers that almost do everything but talk to you You even get to go home when the power goes off. Back in the early 70's, when I worked as a cashier at a Piggly Wiggly grocery store while in high school, we had those old fashioned, 9 columns of 10 button registers that weren't much more sophisticated than a glorified adding machine. I remember several occasions where the power went off in the store due to thunderstorms in the area. All we had to do was scrounge around in the junk drawer below the register to find our flashlight and the crank that fit into the hole in the side of the register. Once seated, we proceeded to handle our customers orders the old fashioned way, hand cranking the prices

    And, we even counted out the change to the customer so they were assured we weren't short changing them! That certainly doesn't happen today, since the register tells the employee how much change to return to the customer. Most just bundle coins, bills and the receipt together and hand it to the customer in one fell swoop.

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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by smokeshadow View Post
    You know, I sorta envy today's retail cashiers with their computerized registers that almost do everything but talk to you You even get to go home when the power goes off. Back in the early 70's, when I worked as a cashier at a Piggly Wiggly grocery store while in high school, we had those old fashioned, 9 columns of 10 button registers that weren't much more sophisticated than a glorified adding machine. I remember several occasions where the power went off in the store due to thunderstorms in the area. All we had to do was scrounge around in the junk drawer below the register to find our flashlight and the crank that fit into the hole in the side of the register. Once seated, we proceeded to handle our customers orders the old fashioned way, hand cranking the prices

    And, we even counted out the change to the customer so they were assured we weren't short changing them! That certainly doesn't happen today, since the register tells the employee how much change to return to the customer. Most just bundle coins, bills and the receipt together and hand it to the customer in one fell swoop.
    I've been in this business all of my adult life - 12 years, and I have to say, I agree with you.

    Customer service - good customer service isn't taught anymore.

    Count the change in reverse from the total - $5.40 out of $10.00. $0.10 is a half, 75, $6.00, 7, 8, 9, and $10.00.

    BOB, LISA, and CHANT

    BOB - Bottom of the basket to prevent accidentally not ringing up ALL items, and to prevent theft.

    LISA - Look inside always... To make sure there isn't anything accidentally hidden in, say, a purse, or container, etc, that a customer is buying. You're ensuring the product is safe for the customer by making sure there are no nasty surprises inside said container or bag; and at the same time, you're preventing loss of merchandise for the store, in case an article of product is hidden off inside (whether accidental, or intentional).

    CHANT - Customers have a name, too! Whenever possible, know your customers - especially your regulars by name and by face. Your regulars keep your business afloat and the paychecks coming during times when traffic and sales - and therefore hours dry up.

    And whenever possible, walk customers to items in the store - they do remember that.

    Stuff like that just isn't taught in today's stores anymore.

    Swaggering US Olympic Gymnast Sam Mikulak

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    Re: retail workers: tell us your stupid customers

    About modern cash registers....

    I am so thankful I don't have to calculate the change in my head. You're right about counting back the change. I only do that if some hands me a $100 bill for something that's under $50. Then I count their change back to them.

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    Re: retail workers: tell us your stupid customers

    When it comes to cashier etiquette I always make sure to handle the coin change first before the bills and the receipt. I hate receiving change on top of the bills/receipt.

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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by MakeDigitalLove View Post
    When it comes to cashier etiquette I always make sure to handle the coin change first before the bills and the receipt. I hate receiving change on top of the bills/receipt.
    Thanks for the tip...that's makes a lot of sense. I'll do that from now on.

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    Re: retail workers: tell us your stupid customers

    When returning cash to the customer, it's coins first, then notes, then the receipt. That way the coins go in the palm, you can then grab the notes with your fingers without dislodging the coins, then the receipt, then anything paper is back in the wallet within two seconds, then the coins are in a pocket. Some customers may prefer to file their banknotes away before taking the receipt, but this method is so efficient that the delay will be imperceptible.

    Don't just lay it all out on the counter. And more than anything, don't balance the coins on the paper money to then gingerly extend the whole mess toward the customer in the hope that they can take it from your hands without the coins tumbling everywhere.

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    Re: retail workers: tell us your stupid customers

    Being a cashier (this time for a movie theatre) again, people can be fussy when handing back anything to them. Once I laid the credit card on the counter top and she snapped, "That's not how I handed it to you". From then on, I always make sure they get it placed back into their hand and I respond, "Here's your card back" and thank them. Cash is counted back at those who use paper money.

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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by piano1 View Post
    Being a cashier (this time for a movie theatre) again, people can be fussy when handing back anything to them. Once I laid the credit card on the counter top and she snapped, "That's not how I handed it to you". From then on, I always make sure they get it placed back into their hand and I respond, "Here's your card back" and thank them. Cash is counted back at those who use paper money.
    There are times I forget to do it but I try to say the bill or amount given to me when it is cash. To avoid a customer claiming they gave me a 20 when they gave me a 10. I don't feel like going up and counting a register to prove what was given to me.

    Registers have been acting up this past week and people do not listen or never fail to get pissy with me as if I purposely fucked up the register. I really would like to tell people that get angry with me if they really think that I (or other employees) want to be at work purposely making people angry?

    I know this would never happen, but my dream in retail is if coupons just became non-existent. I would be so happy.

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    Re: retail workers: tell us your stupid customers

    New at our stores just this week. Cards with chips in them can no longer be swiped. They have to be inserted into a hard to see slot in the bottom of the card reader. So far, it seems only Bank of American are using these cards. It's been confusing for the customers. They can't just swipe their card and be done with it. They have to insert it and leave it there until the transaction is complete.

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    Re: retail workers: tell us your stupid customers

    new security features that are coming the the U.S. but have been prevalent in Europe for several years. The chip contains the same information that the magnetic strip contains, but is more difficult to hack and steal information. Also, can not be duplicated multiple times as the current magnetic strips can. U. S. card issuers (read banks) and retailers have resisted this change over because of costs associated with the new readers and as RT states that customers can no longer swipe and go.

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    Re: retail workers: tell us your stupid customers

    ^Correct chip n pin has been used in stores here for some years now. I am surprised to learn that they are not common in America.

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    Re: retail workers: tell us your stupid customers

    We've had them in Canada for a few years now too, though not as long as Europe, I suspect.

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    Re: retail workers: tell us your stupid customers

    ^I did have a customer from Canada tell me that they had been common in Canada for several years.

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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by smokeshadow View Post
    new security features that are coming the the U.S. but have been prevalent in Europe for several years. The chip contains the same information that the magnetic strip contains, but is more difficult to hack and steal information. Also, can not be duplicated multiple times as the current magnetic strips can. U. S. card issuers (read banks) and retailers have resisted this change over because of costs associated with the new readers and as RT states that customers can no longer swipe and go.
    Ummmmm... Not from what I can see...

    (News report courtesy of WTHR Channel 13 in Indianapolis)

    Swaggering US Olympic Gymnast Sam Mikulak

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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by medic1 View Post
    ^Correct chip n pin has been used in stores here for some years now.
    We've just started getting cards with radio transponders in them... they don't need to touch anything, just be withing a few centimetres of the card reader.

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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by pigface View Post
    We've just started getting cards with radio transponders in them... they don't need to touch anything, just be withing a few centimetres of the card reader.
    We've had those for a while. Though not at the store where I work. Fast Food places here love those things.

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    Re: retail workers: tell us your stupid customers

    So I had this guy come in, tonight/last night, OK.

    First, let me preface this by saying that I was in the process of ringing out a Hispanic gentleman at the register, who spoke almost no English. I ring him up, take his money, make his change, and sent him on his way. I spoke to him completely in Spanish. (I know very little Spanish - just enough to help Spanish-speaking customer guests who come in my store. And this wasn't like at the Walmart Neighborhood Market I used to work at, where half the clientele were mostly Hispanic, and frankly, just judged me by my appearance and skin color alone, and just **expected** me to speak Spanish - I'll never for get the infamous comment, "Why you no speak Spanish? You look like me!")

    So the next customer behind the Hispanic gentleman is a black gentleman.

    Black guy gives me a hard time about why I spoke Spanish to the Hispanic gentleman. "Seeing as this guy is in America, and we speak English here, don't you think you're hindering him by not making him learn the language." I've worked with the public for 12 and a half years - I know a thinly disguised veil of prejudice when I see one.

    With other people in my line looking on, I was polite and diplomatic, but stuck to my guns... "Sir, I do hear where you're coming from. But I've been in situations where customers do expect me to speak to them in Spanish. Furthermore, having been in this line of work for over 12 years, I can say that you will meet people from all walks of life - Christians, doctors, cops, prostitutes, gay people, Jews, Hispanics, etc. Part of our job in this business is to cater to the customer. If a paying customer speaks Spanish and knows very little English, we will engage them in their language to where they can understand us, to the best of our ability. I, myself, don't know very much Spanish, but we do owe it to them to at least try. And quite frankly, if you can't check your personal and political beliefs at the door when you come to work, and be professional, then you don't deserve to be behind this counter. Simply put. Thank you and have a good night, sir."

    This really cute guy in glasses who was the next one in my line fist bumped me, and said he agreed with me completely. My manager just looked at me and smiled.

    Swaggering US Olympic Gymnast Sam Mikulak

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    Re: retail workers: tell us your stupid customers

    ^Nice response!

    How does talking to someone in a language they don't understand help them? And why do you have to "make" him learn the language? I think the very little Spanish you know is very beneficial when it comes to dealing with the public. I don't know any second language and when it comes to that barrier it causes a lot of problems and confusion.

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    Re: retail workers: tell us your stupid customers

    Highlights, low-lights, and dim bulbs from last night... (Trust me on the dim bulbs part!)

    >> I always try to be as professional as possible and not let my personal emotions bleed through. But inside my head, I'm thinking, why are all the sexy male guests at my store either taken, straight, smokers/tobacco users, or a combo of two or all three of those. There are two that came by, last night - this adorable tall guy... (Imagine a 6 foot-6 Danny Valentino with glasses, and a bear's build, and he just looks like heaven; and it doesn't help that he's an awfully sweet-natured very nice guy to boot!) ...and this very handsome redheaded young guy (a little shorter than me, and a glasses wearer, too) that comes in with his girlfriend. His girlfriend is pregnant (I'd be lying if I said I wasn't at least a little jealous of that - she didn't get that way out of thin air! ), but she made my day with the comment that she hates being pregnant, and she told me to not ever get pregnant. I just smiled as I turned about 15 different shades of red and tried not to die laughing. I chuckled and replied, "I will try my best, but no promises, though."

    If she only knew...

    Honestly, at this point, I don't know if I need a man, a cold shower, or both.

    >> There was this very nice girl who came in, and bought a big, huge box of cat litter, 3 12-packs of sodas, and a few other things. I rang her up as normal, and afterward, I told my manager that she had a lot of heavy stuff, and that I would carry her items out to her car. My manager comes up front to take over and she asks him about me, "He's so sweet, can I take him home with me?" She was beautiful, too. I mean, really gorgeous. She tried to give me her number out in the parking lot. I graciously declined, and she was cool with that.

    Ma'am, I'm truly flattered. But that whole thing about me being gay, and liking guys...yeah, that. If I were straight though, I'd have probably told my boss to clock me out and I'll be back!

    >> We had a shortchange artist who tried to cheat me with a $100 bill - he bought $3 bucks worth of stuff, paid with the $100 bill, and then when I have my cash till drawer open, he changed his mind all of a sudden. I called my boss up to my register immediately. He came up there to my register, I told him what was going on, and he stood as an eyewitness. I can honestly say I love my boss - he backs me up on every damn thing when it comes to shoplifters, coupon and gift card fraudsters, shortchange artists, and just generally people trying to get one over on me. He tells me who to watch out for, and we really do work as a team to try and cut down on a lot of the stealing and fraud, to the best of our ability, with just us two in the store at night (my store needs more people at night).

    >> This, this really took the cake - please don't drink while reading this, otherwise, you'll do a spit take. We had this young blonde girl come in, and she's a regular - or at least she was. My boss caught her shoplifting and tipped me off to watch her. She got us for a bottle of Starbucks, a small bottle of women's chemical hair product (something to deal with frizz or something), and a large comb. When she got up to pay, my boss quietly, and diplomatically confronted here.

    Ready for the punchline? She was in her work uniform, complete with name badge, at the time. She works at a restaurant I won't name (to protect the fair-dee ignorant), down the street from where my store is - literally the next major street over.

    You're really going to risk a trip to the city/county jail, and risk your freedom, your job, your livelihood, your ability to pay your bills, your ability to get a new job (getting fired for theft never looks good on a resume) etc. - you're really going to risk it all for Starbucks, and other little piddly crap totaling maybe $12 bucks.

    What's worse - she actually bought some stuff - as in, paid for it! So she had money, so why you stealing? It doesn't make any damn sense to me?!

    Twelve years in this damn business, and I've never seen the like of such! Gentleheart, you once told me that you couldn't do this job. Now, I'm beginning to question whether I can, anymore, either.

    Swaggering US Olympic Gymnast Sam Mikulak

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    Re: retail workers: tell us your stupid customers

    Quote Originally Posted by bankside View Post
    When returning cash to the customer, it's coins first, then notes, then the receipt. That way the coins go in the palm, you can then grab the notes with your fingers without dislodging the coins, then the receipt, then anything paper is back in the wallet within two seconds, then the coins are in a pocket. Some customers may prefer to file their banknotes away before taking the receipt, but this method is so efficient that the delay will be imperceptible.

    Don't just lay it all out on the counter. And more than anything, don't balance the coins on the paper money to then gingerly extend the whole mess toward the customer in the hope that they can take it from your hands without the coins tumbling everywhere.
    +1!

    When I've been in a sales role (currently not), this is how I insist all of my peeps do it. Some resist, but it is the best way.

    Cash handling training is becoming a lost skill.

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    Re: retail workers: tell us your stupid customers

    Most stores have almost no ability to detect counterfeit currency beyond the most obvious measures. Millions of fake bills in circulation with aid of 3D printers...

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    Re: retail workers: tell us your stupid customers

    not really a particular customer that tries this but i think consumers really need to understand that prepaid phone cards are as insecure as gift cards. to me, i sell both, and i do not differentiate between them.

    so when a customer comes up to me asking me to spend their gift card (prepaid airtime - whatever it may be) i refuse flat out to do it. if they say "this person did it for me" well number one im not that person, number two that's their choice if they want to waste time, number three you cant force me to do anything for you, number four you cannot refuse to learn how to do something yourself.

    i get a fair amount of skepticism when i don't go along with customers laziness, but in all reality, they cannot criticize you because then they are criticizing themselves, which makes them look the fool.

    people learn very quickly once you spell it out in plain terms.

    then there are people who try to take advantage of your knowledge, to me this is less offensive because they want to learn what you know and are willing to listen.

    however many take it way too far, expect you to breastfeed them until they understand. i am a most patient person but as soon as a customer tries to milk a situation i will often start contradicting myself just so they get confused and go away.


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